Customer Reviews for Edmonds Smoke and Gift
(U-Haul Neighborhood Dealer)

Évaluation :

5

Tek was friendly and easy to work with. It's because of him that I'd recommend the place. He is so friendly and helpful!

Évaluation :

1

I'd never recommend uhaul services to anyone after the experience I just had. I got sent to 3 different locations for my reservation, only to get a truck with a door that jammed over half way open. This delayed my move tremendously, and I had to strap my items with my own equipment and drive very slow to my new location. I also was being told if I returned the truck in the morning I would be over charged, even though the guy on the phone said he extended my reservation for the rest of the day. This forced me to call road side assistance, wait an hour for the guy to get there, wait an hour and a half for him to fix the door, just so I could return the truck and avoid being charged extra. I've had a few good experiences with you guys but any time it's not a rental straight from a uhaul rental service or a more professional business then it's not gonna go smooth. The smoke shop is the last place that should be able to rent out UHauls. That shop sells fake things lol

Évaluation :

5

The truck was all clean and has plenty of room for my stuff and the customer service was excellent!!!

Évaluation :

1

Poor customer service the agent wanted to argue with me about hooking up the trailer even though I was there before they closed. Ended up spending 45 minutes arguing with him before he would actually hook it up extremely ridiculous will not return to this location.

Évaluation :

5

The check engine light was on and it only had 6000 miles on it.

Évaluation :

2

Employees needs to be on time so we can have the full length of time for our reservation

Évaluation :

5

Equally very good!⁹

Évaluation :

4

Clean equipment but driver visit was broken and engine light was on.

Évaluation :

4

The right side windshield wiper was missing the piece that holds it in place. I couldn't drive while it was raining. During check in, the app would not let me input this issue.

Évaluation :

5

This reviewal process is really clumsy and poorly done, and if I hadn't had such a positive experience with the rental location, I wouldn't bothered doing the review. Having to provide the contract number, which involves pulling up a separate page on screen and then typing it in manually because the contract is an image, and then having to go BACK and open a SEPARATE email to actually get to this page, is really poorly done. If you'd just sent a separate email link with the contract number embedded, it would been much more practical.

Évaluation :

5

Pleasant and friendly staff.

Évaluation :

3

i ordered moving blankets and they were not there. we had to go to another UHaul location to get the blankets

Évaluation :

3

I was quoted one price online around $40, then I got there and was quoted $79 by the person helping me which was okay. I returned everything as I should and was charged around $140. I went exactly 10 miles which was in the second quote so there is no reason I should be charged double what the second quote was and over three times the original. I will not recommend nor use this location again. I will actively deter anyone from using this location as well.

Évaluation :

1

The vehicle had a check engine light and low tire pressure sensors on. Had a total of 8 vans in lot. I asked to be in a different van or truck but was told they were all ready with reservations. On return g in 4 hrs. Another person completed the reservation and the total cost was not what I thought and was charged for things that were not on my original reservation only. I just paid to be done. Felt talked down to. Will never rent from this location again

Évaluation :

1

I was attempting to pick my truck up and use the app, but my location would not register. Even after troubleshooting all my location settings, which were correct. After being on hold for 30 minutes, the customer service agent was able to have me manually log in and be able to complete my rental. I had similar issues when I returned because my pictures would not save in the app. What was most frustrating about this entire experience was I had originally rented a truck from a location that was one block away from my home. U-Haul moved my reservation to this location, which was farther away and caused me to take an Uber to get back and forth. The delay definitely slowed my move and cost me extra time with my movers.

Évaluation :

4

about maintenance

Évaluation :

5

Nothing. Nice employee and great service.

Évaluation :

5

Tek, who helped me with my rental, was really friendly and professional.

Évaluation :

5

People were very friendly. I was pleasantly surprised by the ease of the pu and drop off.

Évaluation :

5

Really good customer service. Thank you very much.

Évaluation :

3

Easy process. Convenient as well.

Évaluation :

4

Transaction was simple, owner was friendly. Only issue was the surfaces in the cab of the vehicle desperately needed a wipe down and windshield was filthy.

Évaluation :

5

The manager of this location was very helpful and friendly. The truck itself worked fine but had some odd service lights on.

Évaluation :

3

Vehicle was not clean, was charged a "convenience fee" of $20 for after hours drop off, a fee I was never told I would be charged. I would like the fee reversed, I did not use the app or website to return the vehicle.

Évaluation :

3

Cab was dirty, had to clean with clorox wipes. Engine belt squeaked. Location had to open early in order to honor my originally scheduled pick-up time of 8am. U-haul moved my reservation to this location from another. THis location didn't open until 9, I had booked 8am. The proprietor met me at 8:15am as a compromise. I apprecaite the proprietor.. Uhaul needs to do a better job of looking at schedules when moving things around like this

Évaluation :

2

Really, a smoke shop? I was shunted to this "neighborhood" location when the rental agreement location (actual U-haul) couldn't supply the reserved trailer. Nothing fancy, just a 4x8 trailer. One harried cashier, and one trailer in a grubby lot behind the shop. Not impressed, and not convenient that I had to go further to pick up the trailer.

Évaluation :

5

I ordered a truck to rent 2 weeks in advance. They were interested in their low price and clean car. The truck tank was half full of fuel, clean and in good technical condition. Paid for 30 miles but drove 31 miles. but to my surprise I was only charged an additional 1,39 plus taxes. Loved the experience of working with these guys from Smoke abd Gift. I recommend them to everyone!

Évaluation :

4

Pick up in Seattle was great. Store owner did all to help us get down the road quickly.

Évaluation :

1

Give me the fucking services I ordered at a reasonable distance. You screwed up our order 3 times. Never giving U-Haul another red fucking cent.

Évaluation :

5

Very Good customer service. A+ Thank you!

Évaluation :

5

When my fiance left his wallet sitting in the truck I rented, the clerk who checked the truck in, had made sure to call me first thing in the morning and got it back to me right away! Thank goodness

Évaluation :

2

I already input all of the required information on the U-Haul app in advance just to be asked the same information again in person and spend another 20+ minutes on registration at the shop. There was a $1,45 toll that was sent to me 3 weeks after the facts, and the shop/U-Haul charged $1 on top of it for "admin fee." Not a material amount, but if your model is set up to upcharge every dollar you can get from your customers, I hope you're not expecting a raving review or retention.

Évaluation :

4

Gentleman was very nice and helpful! Thank you for your assistance

Évaluation :

1

I rented this truck to move a vintage dining room table and chairs. I assumed that the truck box would be clean, so I didn't check before I left. Big mistake. The box was full of screws, nails, and other construction debris. I also rented blankets to protect my furniture during the short drive. Half of the blankets were covered in dirt and debris, the other half were clean, but they were wet. I spent 20 minutes cleaning the truck out and shaking out blankets before I could load anything up. I mentioned this to the shop owner and not even an apology. I have rented from U-Haul more than 10 times and never had such a poor experience. I will never use this location again.

Évaluation :

2

First... the person working there was great! Very helpful. Second... the "facility"... is at a roadside minimart/smoke-shop. NOT a U-Haul facility. It was what it was, but very sketchy. Again, the man working there was kind and helpful. No issues, so the drop-off went fine.

Évaluation :

5

No improvements! Fantastic service.

Évaluation :

4

Super Excellent across the board

Évaluation :

1

Closed before stated closing time on door. No lights in parking area. Dangerous. Barely found the key drop off.

Évaluation :

5

Excellent service, personable and professional

Évaluation :

5

The shop manager was very helpful and friendly. He was well prepared to get me in and out quickly. My overall experience was 5 stars.

Évaluation :

4

Tek, the owner at this authorized uhaul location does a real nice job. His entire fleet of trucks are well kept , he is friendly and answered all me questions . Keep up the good work.

Évaluation :

5

Very good job

Évaluation :

1

They are unprofessional and lying and they charged me too much for 2 days for 20 ft truck where I only drove 45 miles. The rate is supposed to be$ 39,95 per day but they charged me $245. They provide the worse customer care services ever

Évaluation :

4

Everything was handled very well but I recommend lighting in the field where some trucks are parked.

Évaluation :

3

I was asked to back the trailer into a spot on the field. However, I have no experience backing a trailer and it took 45 minutes to do it. Note - the person running the drop off location also did not know how to back in the trailer. Doesn't really make sense to serve as a drop off location for trailers if the the person working there can't park one.

Évaluation :

5

Store owner is very polite and kind. Makes all the difference.

Évaluation :

1

The vendor was very nice , but the location is bad, and the truck and equipment t were in poor shape. I picked up the truck at 10am and he insisted it be returned at 5pm. When I returned the truck, he told me to park in a field and to bring the dolly and blankets to his shop. I am a disabled veteran and he made me take two trips walking the equipment to his shop.

Évaluation :

3

Uhaul in general not very pleased with. Reserved a 26 footer truck 2 weeks out for the Shoreline location, day of found out they did not have a 26 footer so had to get a 20 footer which was at a different location which was farther so we ended up spending more in mileage then we should have. No discounts were available no compromises, no sorry nothing, very bad customer service. Will not be renting here again.

Évaluation :

5

I would recommend this location for fast, courteous service.but avoid the leary way ballard locations at all costs. they are liars and cheats, and left me holding the bag, as well as who I was to haul the car for. I tried to reserve a trailer a day in advance and I was told not to worry, they have plenty of trailers, just show up in the morning.well, I showed up in the morning and guess what? no trailers avaiable. had to totally re-structure my day as well as the people who were counting on me. this u-aul branch should be avoided at all costs

Évaluation :

5

Good job

Évaluation :

5

The agent at the location was exceptionally accommodating and a delight to work with. Would recommend to others. Merci.

Évaluation :

2

This place seemed really sketchy. The owner was nice but the vehicle was T E R R I B L E. Didn't always start, had issues with the gears, slid into place when turning. Plus I didn't receive the dolly I paid for.

Évaluation :

5

Very nice customer service, fast and very helpful. Will come back.

Évaluation :

1

Horrible experience. Very condescending. Vehicle has many issues and should not be rented. I was charged more than double my online quote, the guys at the pick up place was very rude. When the vehicle had issues we called roadside assistance, they were incredibly rude, very condescending. When asked to speak to a manager, we were transferred to customer service. We currently have an open ticket and no one has called us to check to see if we made it to our destination ok. Very poor customer service. Very horrible experience. We are still waiting for a phone call.

Évaluation :

5

Very friendly purveyor