Seemed like I was a bother when I showed up to drop trailer off. Staff not friendly. Bad experience. Was notified that I never dropped off trailer when I indeed confirmed and dropped it off as scheduled and on time. I felt there was a lack of caring and competence. Fortunately I took pictures to prove trailer was left at the correct location. Would not recommend.
David V
Customer Reviews for Elite Auto Body Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All of your customer clerks were very helpful and very informative I would recommend U-Haul to everyone I know.
Michael Bordered 20 blankets, only 12 on truck. Additional blankets were found to complete order. ordered hand truck, non available or supplied, told that this was normal for u haul. This location was 20 minutes out of my way when there was a large Uhaul location near me.
Robert BThe pickup revealed how badly managed the business is. The fact that people can't email each other reveals why your customers and employees have to spend hours on the phone to achieve a simple sentence. Also thanks for charging me for storage because you couldn't pick it ip on time. You just bought a 1star on google reviews and Facebook. Good luck with your business improvement efforts-I will never use again
John PI will recommend U-Haul, it was seamless. Perfect service.
Julie POriginal location was 5 miles away, but I was switched to one 20 miles away the day before pickup. Truck was in good shape and ran well but not swept out. No hand truck available for rental, and no lock (which was attached to the truck in the original location.). Had to buy a lock.
JOHN RGreat experience. We were having a hard time with availability of renting a U-Haul van and Elite Auto Body was able to get us what we needed. The process was easy.
David WDrew is a great gentleman, and always looking to help Veterans and their families. Thank you again Drew for your selfless dedication to Veterans. Marco Polo Smigliani Vice Chairman, Atlantic County Veterans Advisory Board. Semper Fidelis
marco sVery helpful staff
Dominic VLuckily for me there was a person at the shop when I arrived, although it took several mins to find them, acutally for them to find me. I would have had a tough time trying to return it with the app. As stated earlier I like paper and dealing with people.
Theresa RDelivery was late. Communication dreadful! Pickup was early and before empty. Ray of sunshine was the truck driver/forklift operator. Very friendly and accommodating despite the schedule issues!
Burley CVan ran well and was great for moving a couch. When returning the "Check Oil Light" was on and an empty Coke plastic bottle (not ours) fell out of cab when refueling.
Charles BCharged me $1 per folding blanket , it's crazy ! Called corporate and they told me to reach out to location , location tells me to call corporate , please remove my folding blanket charge !!
Kim NNothing at this time.
James CThe personal was not available. Had to wait 1 hour to check out this place is not professional at all.Hope We never have this thing again. VERY VERY DISAPPOINTED!!!!!!!!!!!
robyn dI was overcharged for the rental. I was charged a second day for the rental, dolly and cdw which I did not agree to. The Uhaul customer representative handled my concerns and promptly refunded me $105. I would not recommend Elite auto body since it would appear they are unscrupulous.
James CThey were confused about the rental but overall good.
Bernadette FThey can’t be helped.
Gary LThe owner was a bigot against the Jewish population and the LGBT community. I had to put him in his place several times. He was making fun of the spelling of my name and how to say it several times and the meaning of it. All nonsensical things. The lights did not work on the vehicle but we had the lights on our other truck that was not his.
Sonya SI was told there would be a dozen furniture pads in the Ubox, however when I opened it up at home there were none. My Ubox was also picked up late from NJ and I was originally told that it wouldn't arrive in UT until at least 2 days after the guaranteed day and that they hoped I wouldn't mind. Considering I had planned all my activities and movers around that guarantee date, I did mind and made a fuss and I believe that was the only reason the Ubox made it by the guarantee date.
Tristan RGreat experience
Kurt DI would would the capability of also having a spare trailer tire available.
Randy NThank you, God bless!
Robert GI did select the "clean" when I got the van because I was concerned about holding up my rental. However, the van was not clean. There was left over trash and dirty floors, seats and windshield. Not sure I expected anything more but since I have now been asked again.
Marijo MStrongly dislike their objections to my wearing a Covid-19 mask! The desk person constantly repeating "what did you say?" and "I can't hear you" was VERY unpleasant. Fire the desk person, and it would be a great location that I'd recommend.
Matthew MNOTHING EXCELLENT SERVICE
CHARLES CPoor communication. Expected me to take trailer off myself and put it away for them. That's their responsibility.
Fedor HExcellent dealer. Very customer friendly and helpful.
Thomas AFriendly gentleman attended to my reservation immediately. I can not stress, however, unlike many who complain about their experiences with renting a trailer, I did what was asked of me beofre the pickup date. When the email says get your vehicle qualified for towing, DO IT. Simply call any Uhaul Center that offers towing inspection and they will ask simple questions to determine your ability to tow with said vehicle. When the email comes saying it is time to perform the Check-In, DO IT! Makes getting in and out of pickup location easier for you and the center. STOP BLAIMING THE PICK UP LOCATION FOR YOUR LACK OF PREPERATION.
Joseph SThe gentleman who checked me in was very kind and friendly. He hooked up the trailer to my truck and went through an entire safety check before I left.
Alvin JThe guy was friendly
YOLLY CSome items were damaged because of water infiltration. Pads were wet as was some areas of floor covering. Will not use again.
martha jEverything was good experience for the man we dealt with Jewish extremely rude both to me on the phone and my son in person
Peggy MThey went out of their way to help me get the right trailer for the job Saved me time and money. Excellent customer service! Very friendly. I would rent there again.
WILLIAM BThe movers were fine but U-haul's integration and communication is horrible. I probably would not use again.
Terry HGreat guys at Elite Autobody! Thanks!
MALCOLM MVery good
DIORKA SWe are quite upset. One of the boxes leaked water and soaked 3 rugs and our furniture. We were able to recover the furniture, we had to throw out the 3 rugs!!!! They stunk so bad and we live in a condo so we had no place to keep them to show uhaul. Also the box location is 45 minutes away.
Jason GDrew was very Professional and provided a great customer experience that I would highly recommend to everyone.
fran sNot having the ability to drop off and picked up all equipement at the same location aas my only megative experience during the rental.
christopher cHad problems with location services but once we resolved that it was super easy
Suzanne DPassenger side mirror was broke , this location had no idea what contactless pickup is and were baffled I did not come to the front. They were also very rude. I received no paperwork stating mileage or fuel level. Would never rent from that location again, U-Haul should be ashamed to be represented by this place
James PRien
Andrea TI really dont believe uhaul gives a @#&%!!! Initially car transport was at a different location than originally booked. Reasonable distance. Then i received a call that transport would be at another different location. This new location added 2+"hours to my planned moving day. Plus it was 80+ miles round trip. Just wasted time and added expenses. Called uhaul traffic to try to find a closer auto transport but nobody gives a shit.
Michael MAll went smooth, as advertised.
GLENN HThe original location we booked was a few miles closure to where we needed to go, but the personnel were prompt, friendly and thorough. We called U-Haul costumer service after making our reservation on line and asked about a veteran's discount. The woman had us hold for a moment and returned with the adjustment made to our reservation! What a nice way to start our moving experience! Merci.
Michael PThe rep at the drop off location was very nice and helpful.
JEANNETTE PBox was dropped off at an Auto body shop that had no storage units. I had to bring the box across town and rent storage elsewhere. VERY inconvenient for someone who moved across the country to have that responsibility after paying $1700 to do the job. Shame on me to assume you would bring it to a UHAUL facility. These guys dont care about your customers.
Andrew FEverything was great as always.
MELISSA NDo not allow U- Haul movers boss to add on a extra $200 delivery fee on top of paying moving cost up front to U-Haul.,that was wrong of the movers boss to do that to me but I needed my personal belongings so I paid it.
michael mAgain although I was happy with the drop off location I was rerouted to this drop off. This isn't where I wanted to drop off. This was chosen by you to make it easier for your next rental
john fDo not offer me the opportunity to pick-up a truck at a facility close to my house when you know that it's not large enough to accommodate the truck I requested.
Gregg HActually the pick up location was excellent, quick service, friendly courteous and followed safe protocols. Vehicle was ready when I got there.
mario sEverything was great!
Victoria SThanks for a great job!
Kara CNo on there for scheduled drop off...
Raffaele R