Upon turning the trailer in I was told by staff where to park it and a member came out to assist on where it was going. After that I was told all good. I asked about ppwk and was told none needed to be filled out. I asked about getting it checked in. Was told they would do that shortly. Turned in at 8am. At 6pm still hadn’t received anything showing receipt like past rentals. Log on to see it still is marked out. Had to call customer service who showed it was past due and was still out. Luckily I had taken pics prior to leaving and customer service had me use the time stamp to show it was returned. Had I not done this who knows if I would have had mystery charges for being late or it shows it never made it. I won’t use this location again for any sort of business. Customers support was very helpful.
Michael M
Customer Reviews for Elite Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your mobile checkin & checkout SUCKS. This was the last time.
Amy HBest dealer in the state
jeromy BI never rented the trailer, but was charged for renting one. I need to talk to a Supervisor about this matter.
Scott MNo improvements, it was an excellent rental.
STEVIE SThe truck was dirty and clearly not cleaned. The front of the truck had food wrappers in it. The back of the truck had a bunch of dirt and debris. The truck did not have the dozen blankets it was supposed to have in it. The truck also had only one quarter tank of fuel. This may be within U-Haul's rules for delivery, but a quarter tank forces the renter to immediately fuel up. This is not good customer service. The truck was also squeezed back in a corner and clearly not prepped or pulled out to make a convenient customer evening pickup. I would say this location did absolutely nothing prior to me picking up this truck.
JULILLA B