Better cell service for checking out and in.
RICK L.
Customer Reviews for Elite Automotive Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good experience. Elite auto has great owners.
Connor C.The tire was low of air when we got to my house which is 3 miles away from the business. we went back the next morning and they would only air up the tire. they would not repair. we had to go 700 miles airing up the tire every 150 miles the tie would go from 65 lbs to 30 lbs. we were worried the entire time
ESTER N.I had to return the truck and tow dolly in the gravel surface which led the tow dolly to slide toward one side making it very difficult to un-hook the securing chains. It took me nearly an hour to release the securing chains. No assistance.
Vincent N.I was told I couldn't drop off at the Hilliard, FL location because he was “full.†He told me to drive further north to Kingsland, GA to drop it off. That was over 30 minutes out of the way, I was heading south from Hilliard. He told me to call U-Haul for a resolution. That's poor customer service. I called and got a drop off location an hour south but on my route home. Is that even right, the location was “full?†He had physical room to park a car transporter.
SEAN V.We dropped of the uhaul when the business was closed. I really like that feature. I dropped it off using only my phone.
Karen F.Great Service, ease of pickup and return .
Van A.Very helpful and friendly
Marcus B.Inside the cab was Gross, it had a very bad order, food and sticky drink was all over seats and consoled. We had to clean it before we could take our 2 hour trip.
Celeste M.These guys are above excellent. Thanks guys
SHIRLEY F.Excellent people to work with
WARREN W.We were very disappointed in the size of the truck we received vs what we had reserved. There were many of the size we reserved though we were told they didn't have them. We ended up with a 10 foot truck which meant at least 50 % more trips which is a big deal when paying for the mileage.
Scott Y.all good
WILLIAM G.Needs more moving supplies
Christopher V.The tire tie-down straps were frayed and while driving the rachets came undone causing my to tie wire the down to remain locked
Charles R.Did self return. They have a nice area to easily drop Rentals off
ANDREA V.didn't use this location. used the one on hwy 79 paris tennessee
ESTER N.First time user of your U-Haul equipment and everything was perfect had no problems will definitely use this Service again. The owner of Elite was very helpful and courteous.
JOSEPH C.Everything was fine except the whole online drop off wasn't working nothing would load, pics wouldn't upload you name it the whole self service process was a shit show
Nicholas H.We paid for a dolly and 12 moving blankets, ever received them truck roof leaked got our mattress wet, and online check in to receive our keys was a nightmare took over an hour because he entered the time to pick up was 2am not 2 pm.
Terry W.The truck was nasty on the interior. Had a severe exhaust leak and a bad slipping transmission. Couldn't ask for help as it was an app based rental since my original reservation was cancelled at another location due to being overbooked and no equipment
Thomas M.na
JAMES C.Prompt and courteous.
NORMAN B.Had a wonderful experience at this drop off location! Very friendly and helpful. When I realized there were problems with my return, he informed me of my next steps to get this taken care of and provided me with all the information I needed. I was very pleased with them.
CAITLYN S.Staff was amazing they were helpful knowledgeable and friendly
MARK P.Chuck is great and always helpful
CHRISTOPHER L.This was the fastest checkout and checkin that I have ever had
ROBIN A.When returning online, it would have been helpful to have a notification that says the process will take 2-3 minutes and you'll have to remain by the vehicle. It was POURING rain and the parking location was about 40 yards from the drop box which really sucked.
Michael L.U-Haul Truck Smelt Terrible With Cigarette Smoke.
Joshua H.S.O.
HOYT F.You should make sure you include all equipment ordered. You should also listen to the customer. I had the truck there on time but was unable to get it checked in because the app kept freezing up. I did not feel safe there so I left only to be charge over $200 for 10 hours of truck. we had issued picking the truck up also so if it weren't for needing to move that day, I would have left it there.
Janice M.Very professional and helpful
david L.Nothing , Very helpful people
ROY M.Don't accept a return on a Saturday if you're not going to be there.
John S.Very respectful people here, good attitudes and was very helpful
William G.These guys were extremely personable.
HECTOR S.Very nice and quick!
Jerry N.Also, quick and helpful service, with free Florida sunshine!
JOHN B.Service and all was great!!!
Deric M.Easy after hours drop off
David W.The location was hard to get into. Parking was limited.
Jay T.No improvements needed. Chuck is efficient and friendly! Happy experience !
SARAH T.Forgot to put my dollies on the truck had to go to another location for them
Sharon K.Very easy drop off with experienced U-Haul representatives.
JAMES B.My drop off location was in Lake Bulter Fl which was out of business and I had to find this place to drop off. Basically, the U-Haul website needs to be updated with the locations and dropoff abilities. It's really frustrating.
Michael G.Gas saver. Easy to drive.
JEREMIAH J.