Évaluations des clients Elite Marble & Tile

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Elite Marble & Tile

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alan M. le

Évaluation :

I reserved this truck three days prior to the reservation date online for Saturday at 9 AM on October 26th. I arrived approximately five minutes early and started the procedure to rent the truck using my cell phone. While going through the Process there was an apparent problem with my selfie pic according to Christian who was on online chat with me. He had me take multiple selfie pictures and then sent me over a color test image that I had to complete using my cell phone. After approximately 25 minutes of going through this process he denied the rental to me. He stated that at this time we cannot approve your rental request and then ended the chat window. Never stating what the reason was. At that time I had to go inside to finish the rental process. Fortunately the store where I rented the truck opened at 9:30. I wanted to do this process via my cell phone because I had another engagement at 4 PM which I was unable to make due to the delay caused by Christian. While I was going through the process of renting the truck inside the location I found out that he denied the claim because I was taking the pictures with my eyes shut. I was in a bright sunlight condition and was squinting apparently when I was taking the selfie pictures. He Never told me what the issue was and to make sure that my eyes were completely open when taking the pictures. He also flag me flagged me online which the account rep pointed out to me. I’m really hoping you can go back on Saturday the 26th around 9 AM and pull up the chat window to see what occurred. I’ve rented many trucks and U-Haul which you probably can see if you pull up my account information. I am very disappointed and frustrated and probably will never rent another truck from U-Haul.

Richard D. le

Évaluation :

Checkout was a bit of a hassle

Raghavend G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kurt R. le

Évaluation :

Not A Thing

aidan D. le

Évaluation :

Bill is completely wrong. Charged for 165 miles when used less than 50. will be alerting all contacts via social media of this scam. Also FTC and NJ Attorney General.

WAGNER F. le

Évaluation :

Just the best. Quality and service.

Michael I. le

Évaluation :

I arrived for pickup 10 mins early, representative had left for lunch, and “would be back in 10 mins”. Figured it wouldn't be a problem. 40 mins later, he finally showed up, and the milage was incorrect, the gas gauge was incorrect, and there was a half eaten sandwich on the dashboard. Because he was a half hour late, we almost missed our appointment (made it there 5 mins before closing).

sandeep R. le

Évaluation :

Bobby and his colleagues are very easy going guys, helped me measure the exact length and width using measuring tape as i was bit concerned if my stuff can fit into it. Very smooth rental/return and hassle free transaction. Highly recommended.

Rafael L. le

Évaluation :

I’m being overcharged I want to know why

Gilbert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

LAUREN D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pedro S. le

Évaluation :

Le client n'a pas laissé de commentaire.

GAGANDEEP S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pedro S. le

Évaluation :

Everything went well

Eugene P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa L. le

Évaluation :

There was no one there to receive the truck. It was closed. I called the pick up location to find out what to do and he said there should have been a drop box. There was none. We searched the entire perimeter of the location and there was no place to drop the key and paperwork so we put it in the mailbox...which was not secure. I also tried to call the 800 number, as suggested by the pick up location person and they never answered. There was a message that kept repeating. We were tired, just returned from moving furniture and a long drive and this was not how we wanted to end the day. A horrible experience. Sorry.

Pedro S. le

Évaluation :

No issues

tyeisha R. le

Évaluation :

Rude agent, rental was not ready on time

angela J. le

Évaluation :

Elite Marble & Tile on Route 35 in Colonia NJ SHOULD NOT be a U-Haul location. He took $100 cash deposit then $48 credit card deposit then used his credit card because he didn’t know how to work your system. Your better off not having these outside franchises use your service. It’s a total different experience than your brand locations. He’s obviously out for the money but not the U-Haul customer service. He called Riverview in Totowa to process another $151 on my card. This guy is terrible! I’m telling ALL my customers & clients DO NOT USE THIS LOCATION. STAY AWAY! RUN!

Timothy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH C. le

Évaluation :

Le client n'a pas laissé de commentaire.

francis S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dinesh Kumar S. le

Évaluation :

I had a disgusting experience in this location. Manager and staff are irresponsible and made me wait for 4 hours.

BRENT M. le

Évaluation :

First, my reservation was for 4:30 PM. I arrived at 4:25, and was told that the truck wasn't there...that the other person "renting" it was running late. OK, no problem. Nearly 40 minutes later, the van arrives, and it was not Ren Ed, but being used to haul materials for the place I rented it from. Inside smelled of chemicals and rubber. No acknowledgement, no apologies, no anything from the company.

MICHELLE C. le

Évaluation :

None the truck was easy to rent, in mint condition

radesh S. le

Évaluation :

Le client n'a pas laissé de commentaire.

SINGH G. le

Évaluation :

No issues

Michael C. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES W. le

Évaluation :

Brought truck back the truck 3 hours after I rented it and they called me 3 days later and said I didn’t bring the truck/van back. Knew something was shady when I didn’t receive a closed contract. Will never use U-Haul again and will let people know how I was treated

Timothy L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hiteshkumar M. le

Évaluation :

Vehicle was not clean from previous customer. Last one left glass of drink and some waste papers in cabin otherwise I am satisfied.

ALEX S. le

Évaluation :

EVERYTHING WAS OK .I WILL RECOMMEND TO FRIENDS

Vinayak P. le

Évaluation :

The cargo van I rented was absolutely filthy. The cargo area had soil and dirt all over the floor. There were mud stains all over the floor on the passenger area. The uhaul agent needs to ensure cleanliness of the vehicle, not just focus on renting it out regardless of the condition.

Joel I. le

Évaluation :

Le client n'a pas laissé de commentaire.

BALAKRISHNA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

David L. le

Évaluation :

I told one employee that I was there to pick up the truck. He told me the other guy would be with me in a minute. 5 minutes later, we are still waiting in the store when the guy we waiting to see called us and asked if we were still picking up the truck!!! They almost forgot my appliance dolly. Then they weren't even sure if they had it. After the found one, they put the wrong one in the truck. Luckily, I checked before leaving and got the right dolly. Then when dropping off the equipment, I discovered they put me down for both dollies, which was not accurate. I have rented many trucks, and this was the worse experience I have ever received while renting a truck.

James L. le

Évaluation :

Thank you Everything went nice and smooth

Hseuh-Ming L. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVE S. le

Évaluation :

Wrong mileage was entered after I return the van

AMIT G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dave R. le

Évaluation :

no issues

LAWRENCE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rakesh J. le

Évaluation :

Motor Vehicle Tax of $5 was not mentioned when i booked the U-Haul online. I would ask U-Haul to update the website to show the prospective customer glimps of charges after the return of U-Haul.

Meeli C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan V. le

Évaluation :

the place i rented from said ill be right with you and 20 minutes later they helped me, i did the extra work on computer to get me in and out fast i still had to go through everything

JENNIFER B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald C. le

Évaluation :

Make sure vehicle tires are inflated.

GURPREET S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Norman P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah W. le

Évaluation :

When I called I described my furniture and home size to the uhaul empoyee. I said that I assumed I would need at least a 12 foot truck. She insisted that all my things would fit in a 10 foot truck, so that is what I ordered. My things did not fit in the truck. I am very upset because I still.have two twin sized matresses, a lamp, multiple bags of clothing, a chair, andd a toy chest to move. Aside from the bags of clothing, none of these things fit in my compact car. I am distraught, and it is all because I took her word over mine. I thought she was an expert. I am very sorry to find out that I was incorrect in thinking that. Sarah Walsh

Jagjit S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tanya C. le

Évaluation :

My truck wasn't ready at the scheduled time. I also had to wait 20 minutes for the employee to get to the store to assist me. Very poor service!!

AMANDA C. le

Évaluation :

The location listed, when put into any gps, leads to the wrong location. The man who delivered the truck to us was uncommunicative about the time. We were told 10:45am, then called at 9am with him stating he came in early to get us the truck early. This would have been great had he told us this the day before when we were setting up times with movers (when I had also called Uhaul for delivery time).

BONNIE Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

BONNIE Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Srinivasan R. le

Évaluation :

Gas level was the same before and after I returned but still I was charged some money. U Haul should do something better that the agency don't try to take advantage of the customers.

ALAN B. le

Évaluation :

Very basic operation.

SRINIVAS B. le

Évaluation :

Totally not satisfied with the service. 1. Flat tire 2. Gas was refilled to full and amount not refunded even after calling and requesting.

Carlton K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric G. le

Évaluation :

Vehicle was very late. Also brought the wrong vehicle. Was suppose to pick up at 10:30am didn't get the right vehicle until 12:00pm

Darshan P. le

Évaluation :

They had wrong information about fuel and milage on paper compare to in vehicle. No one came out when I was taking vehicle initally to check the things. When I returned vehicle with same level of gas I was told that you have not meet the gas level according to paper. I showed the photo of odometer which I took before taking the vehicle. Owner of the location started to argue. I think owner is using the vehicle for his own personal work and trying to cheat you and customers. Please do the needful.

VENKAT M. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHERRI L. le

Évaluation :

Drop off spot was not properly marked, Key slot return was difficult. U-Haul was not checked in on time.

ASWIN C. le

Évaluation :

Improve communication - would have been helpful if owner had explained the process of what we he was going to do before proceeding to ask for CC and driver's license. Otherwise, nice and honest folks to work with. A+

LORIE M. le

Évaluation :

When I made the reservations through the 800 number they didn't mention the hidden fees. I think you should inform customers of all fees not just $20. rental plus $1 and change milage charge. Give customers the actual cost plus milage.

PATRICIA K. le

Évaluation :

The owners of the business were late opening their store (~ 15 minutes). On moving day, a late start is not good, and 10:45 AM is really late.

Ken K. le

Évaluation :

I made my reservation at $0.69 per mile and was overcharged $0.99 per mile.

MICHAEL C. le

Évaluation :

NONE

RUPEN S. le

Évaluation :

Not happy with the service or the fact that he overcharged me for gas by rushing me out of the place and did not explain any of the hidden fees and lead me to believe the cost was simply $19.95 + Gas and that covered everything.

Vidya K. le

Évaluation :

I have been told that insurance is a must for a van which is a big surprise, so not happy