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Jonathan B.
Customer Reviews for Elkins Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you Elkins mini storage!
Daniel L.Nothing! Staff is very friendly and professional!
RODNEY H.Very helpful and courteous
Billy C.Uhaul representative here was Outstabding. She represents Uhaul well!
Craig N.Trailer was clean and people were very helpful and nice. When we unloaded the trailer found that it had leaked. Some of our furniture was wet.
Barbara L.Mary was amazing!
samanthe W.Quality treatment. Great Lady very friendly and helpful.
ralph E.Pan on using this location in the future!
RODNEY H.They didn't have internet and ended up paying more for the truck than quoted.
Zachary G.The people were great, but the u-haul part of it sucked because you wouldn't rent the dolly to me and i had to borrow a truck because you wouldn't let me pull the dolly or trailer with my 3/4 ton gmc. So as far as u-haul goes i will not rent from you people again
james K.Very friendly and ready to help with your needs. Merci
Alfred B.Was a new employee there who was the sweetest human and helped me so much
AUSTIN R.Broken radio on a 24 hour drive
Aaron M.Nothing everything is great.
Benny H.Add magnetic tail lights on the car haulers so the lights can be attached in the car being hauled. I had a few close encounters almost being rear-ended. The trailer lights worked perfectly but I'm assuming the cars behind me were watching the taillights on the car instead of the trailer lights.
David H.The single worker there was clueless about the business and they have no computer with which to do business, either renting or returning. She gave me a number to call. No answer. I found another location five miles away which was well staffed and professional. You should kill the franchise at this location.
BRIAN H.I cannot suggest any improvements. This business is well run and the two managers we worked with are professional and pleasant. We highly recommend them.
Alvin D.Jay was excellent at drop off. No issues. Good experience.
Ruth S.No improvements are necessary
Robbie S.Very smooth & staff help was great,,,,,
Daniel B.The man that checked me in was very helpful and friendly. If I need another rental I'll go see him. Sorry I forgot his name
Rick B.Jay was a pleasure to work with, and I will definitely use this location in the future.
DANIEL R H.It coulcould've been a little cheaper 😉 besides that you're good to go.
Eric B.Horrible communication skills between associates.
Samuel F.Owners are great!!!!
allen C.This location of people were excellent very helpful nice
JAMES T.Thank you for help to make our moving experience as easy and pleasant as possible!!!
Brenda A.Jay and other employees were super friendly and professional. Fortement recommandé!
Ashley B.Jay, the guy working when I brought the truck back, was great! I didn't have a broom available where I loaded or where I unloaded. He loaned me a broom so I could sweep out the truck. He had me checked in in about 15 minutes including my sweeping. The truck was just like driving a van, just like it says on the door or on the paper, don't remember. Thanks for your service, Joseph Gordon
Joseph G.It was an excellent location and the gentleman there I believe his name is Josh was excellent and help me get everything taken care of
Mike J.the gas was not put in truck from previous customer but the uhaul attendant was aware of that. we had to wait on the uhaul attendant to get thru cleaning the inside and the back of the truck before we got it but it was not cleaned and disinfected good so we had to get gas and clean and disinfect truck at the nearest gas station and the uhaul worker was aware of all of this. he did apologize but it put me and family late getting on the road due to this matter.
JAWANA H.Keep up the good work absolutely fabulous service
Linda M.Don't have anything to say, everything went well. Jay was a great help through out the process.
jennifer W.This business in Elkins is very quick, efficient, friendly......good place to rent something.
carole F.I had no problems. Service was fast. Everything was good.
carole F.The window of the truck was disgusting. They even left a huge flying bug stuck inside the wipers as a present.
Gem E.No one went over the vehicle with me to ensure condition. The lady was not dressed professionally.
Peter D.I was called to inform me that I would have to pick up truck at a different location . The lady delivering this message to me was extremely rude and short. She shouldn't be representing your company in this way . It pissed me off so much I left a message on your live chat function . Other than that all was perfect
Craig S.I will recommend this location to anyone anyday! Isiah, who helped me with both my truck rental and storage unit rental, went above and beyond my expectations. He was courteous, helpful and made the whole process easy.
shelley D.Door was locked and didn't answer the phone for a while. The man inside was really nice and hooked me up with a free upgraded truck though.
Tyler A.No improvements needed. This is the second time I've rented from this gentleman and I've received excellent service and equipment both times.
Kevin C.Make sure you have employees trained to know what they're doing and how to make changes in the computer. I drive from McKinney, Texas and the first U-Haul place didn't even have what I needed (Said he could transfer my reservation from TX no problem) and sent me to the Elkins location. At this location they still had NO idea of what I needed we had to explain to her it was out front. After explaining to her the whole situation somehow she was able to make it work. I will NEVER use a “Neighborhood dealerâ€. Lesson Learned! Plus the girl had my husband hook the trailer up, thank God he knew how.
Tawanda V.Outstanding service from start to finish! I could not be more pleased with the staff, the truck and the service.
Gregory H.Isaiah was very helpful and friendly. He made renting my U-Haul easy. Great customer service!
shelley D.I am concerned about the use of a cell phone to copy my ID. Then that same cell phone was used to take a photo of my Card. This opens me up to possible identity theft since cell phones and Wifi are not "safe" ways to do this.
paula C.Great storage place. Courteous and helpful employees.
RONALD P. | Expérience généraleI would highly recommend Isiah, who is very friendly and helpful, to anyone who wants to rent a storage unit or lot space
DONNA B. | Expérience généraleIt is a very nice facility and is expanding to help even more people.
TIM T. | Expérience générale