Teach employees how to hook up trailers, said if i came back by a certain point, I'd have assistance then they were like I'm the only one here so you've got this right? No I don't have this, it's why I'm here with plenty of time to get help. Put a note and lock the doors if you have to, you said be back by 8 and I was there at 7.
KAREN B
Customer Reviews for Empire Masters LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very helpful....
MARY AThe drop off point in Anderson, SC was very tight parking but the staff were very friendly and helpful. Great experience from both locations.
Carlie CThe only miner thing a dolly was left truck, that l did'nt request. I.texted your customer server. to ensure l was.not charged, but l Uhal did not reply to me. When go to my location the store was closed and l had to wait 20 to 30 minutes out side. l call Uhal they called store. They finally open the door..
CARSANDRA HVery sketchy area and the person just took the key and told us we could leave but they were also working a register at the grocery store and seemed like they would forget about the key.
ARIEL BSmall and tightly packed parking lot. They did move the truck around for me though, so that was nice.
JOSEPH VSee my previous review. Almost forgot, I had to pay an extra $100 dollars to drop the trailer off in Anderson instead of driving 40 miles to Greenville, SC.
WARREN HDiscourteous. Not helpful. Parking area was junky and did not have room to properly park trailer.
RANDALL WCX person was friendly at time of rental. Scheduled me to Drop off location was conveniently located near my house. Truck was in great shape and clean.
Nikolaus RNothing. It was great!
RICHARD RThis place was in a bad neighborhood and the place was sketchy. We were also told on arrival there wasn't a truck but then one was found.
SCOTT HMake sure the inside of truck is clean. The truck had ants in it.
CHUKI PCustomer service and experience was excellent.
TITO PCall me with a number so I can send you the pictures, I took at pick up. My number is 8649182289
JAMES BNo improvement needed. This is definitely the place I will go next time ⭐️⭐️⭐️
MADALYN TThe location was understaffed. There was an extremely long line, the parking lot was chaotic, the employee was very helpful but he was just one person doing the job of multiple people.
Kaitlyn BI still need help - because I am over charged, I returned as it was with no damage - they charged me $84 which I need a refund. You have the worst employee/attendant there. they don't check with with you. the mileage number was is incorrect, I told the need to fix it, I gave them a picture and they sent me a text that they will take care of it when I get back and they did not. I have a proof. There is a serious issue here. Originaly I requested a different location, your system keeps sending me to that location, which I know location is not safe
BEREKET TService your Trucks. Mechanical issues.
FERNANDO HBetter customer service
Michael KThe customer service rep was very nice. The truck was clean and the size requested was available and easy to get to and park when returning. We were however overcharged. We made sure to have the vehicle returned 15 mins before due time- however it wasn't entered into the computer until 4 hours later, charging us for another day. Plus our deposit was not returned or noted on the final receipt. I did call customer service and they opened a dispute. Still waiting on the results.
Holly RVery nice little store. The people were also great and very friendly.
NACOLE TExcellent staff, very simple to utilize truck share for pick up.
Jason DIt was not a safe place to go. There was a man high and laying on sidewalk in front of store and others that obviously were intoxicated walking around. Not safe at all.
LORI FRien
DONALD MVery nice and helpful --- made the process very easy
Beth PWe scheduled for 9 am pick up my husband checked with the guy the day before just to confirm, he said used the code cause it's just me and my mom and we don't get in till 10 am so my husband said he will just come in at 10 am and the guy said it's just best to use the code all you have to do is download the app and it will give you the code. We showed up to get the truck and auto transport at 9:00 am, the truck was blocked by another truck and it was facing a fence that was filled with cars like a junk yard section of cars and the auto transport was parked in a spot at the grocery store section but cars are constantly by it because they have to drive by to get through needless to say the code didn't work it was not generating a code we call Uhaul and the rep said you have to pay for it in person not using app despite everything we said the guy said and my husband said it's okay we will just be back at 10 when they open she said oh they don't open at 10 they open at 12 pm, today that is what the hours are listed as, the said said she had to be book the order for pickup at noon because it had a 9 am pickup (duh that is what it was scheduled for). Than she said I'll give you a $50 discount for the inconvenience, $50 dollars for a 3 hour inconvenience are you kidding me… When people reserve a vehicle it's just for that reason so they are able to get it during The time scheduled but a delay is an extreme inconvenience because you don't know what people have planned or when they need to move out etc., it is scheduled for a reason because it is needed, my husband didn't show up home with truck and auto transport til 1:00 pm after dropping him off because of course now there were 2 trucks blocking the truck we needed in, and the lot was crowded with people and other cars so the auto transport was difficult to get to we live less than 5 mins away from the uhaul reserved location; this delayed set out whole schedule back and I would definitely not recommend this location to anyone if was a horrible experience for a very important planned day that turned into a long delay. If you had to wait that long for a pick up after scheduling, and confirming the day below how would you feel about? Checking the vehicle in too 30 mins the guy took a person call and than came back and said oh your checked in…. Really so after all that it took 30 Mins to get Check it - this was a horrible experience and Uhaul needs to check these locations and or information from customer service cause this was horrible but here's a $50 discount off your bill… horrible
Christopher AI had no issues at all.. very friendly, polite and went above any of the others I've went to... Best around
DORA Nhard to get in and out of facility.
Michelle WThis was my 5th location that I had to go to. I originally reserved a trailer one way and I was given then worst run around I have ever gotten. Literally 5 locations later and still didn't get a trailer ended up having to rent a truck. Terrible terrible experience. Honestly I would like someone to call me. Trevor Donovan 843-364-3774
James DI used the drop box...no one was at this location
Johnie CHave a location not in the sketchiest part of town.
Jonathan SExcellent service. Vehicle was ready and clean.
Shawn BNothing just keep friendly and nice people working for the U-Haul company
BRENDA JThe person that helped us rent our uhaul was so helpful & made the entire process very easy for us. Recommend this uhaul location 10/10!!!
Samantha SWonderful people/service!
Chris CComputer system we t down in the middle of the reservation....lol Ms.Bridget was so helpful and kind I give her a 10
Michael JMicyah was courteous answered all my questions. Great customer experience
Thomas SSuper customer care
DARRELL BThis location was the second location I was sent to after the 1st location was at an abandoned storage facility that had not been renting uhauls and not a safe area for uhauls to send people to. The second location I was sent The store staff was kind however trailer was not at above location. I understand why as they have had theft in the area but feel it could have been related upon reservation that the trailer would be in a dark lot with lots of vehicles and have to maneuver around vehicles after meeting them at this location which was not the designated pick up location. Uhaul did not have good corespondents with the locations. The second location was friendly it was just out of the way.
Kathy WExcellent service à la clientèle.
Roberta RAs I was backing the truck in, Jamycah came out from the adjacent grocery, introduced himself, and offered to pull the truck into its proper spot. After he parked the truck, I asked him for the mileage and volume of gas, which he confirmed. He was very polite and parked the truck much better than I would have.
Mary rI was not expecting anyone at the location on a Sunday evening, however, they were open and quickly checked the vehicle in!
keith BEvery thing was wrong. It was raining the the window wipers stope working. The clutch get stuck , was not happy at all. I will try a new company next time
quincella wStore is very sketchy. Lots of homeless and drug addicts hanging around.
Chad RAmazing staff, kind people. Will us them again
edwenia eThe agents were very friendly and helpful. Made for a great experience
curtis hWhen I picked the truck up I suggested a place to return the truck but instead was sent to a location that was farther away and I wouldn't recommend this place to return a truck especially at night.
Terry JI'm sorry I don't remember your name U-Haul worker, but you were THE best. I think the U-Haul app is a huge pain, there was a massive error on uhauls end that left me with no trucks for my move in day. The employee here (sorry I don't remember your name if you're reading this) hooked me up with a 20ft truck instead of a 10 ft truck. The app told me incorrect information about my contract that she answered when I called (the only U-Haul person I could get a hold of). This 5 star isn't for U-Haul, it's for the employee at 511 W Whitener St. She deserves a raise U-Haul!! *Clap clap*
Sean IThis location does not open until 10:00. My pick up time was 9:00. The attendant said they have tried to have this changed on the Uhaul website but have been unsuccessful. This put my family behind in our plans for the day! You all need to reach out to this location and make sure the information on the website is correct!
Donna SStore wasn't open on time!!!! Store was finally open at the 3rd attempt 20 or 30 minutes late opening. But once service received, it was very pleasant!
Crystal CThe lady working was very nice. Equipment wasn't available that I had requested. Not her fault. It was U-Haul. Equipment I did get was dirty . I believe someone was living in the back of it. Again not her fault.
GRIMMETTE MThe truck smell like gas..It was very loud..It needs some mechanical help.The lady did inform me that the exhaust had a hole in it which is why they should fix it.I had ro get it bc I was out of options although I was scared the entire time I had it
Kenyatah RHave someone there when I check out
CHARLES M