I booked a pickup 2 miles from my house but had to go 15 miles to pickup the truck. I couldnt get it early like i wanted and was not happy. I will think twice before renting againRobert H.
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.christina V.
Customer did not leave a comment.ALEC M.
Customer did not leave a comment.Darreus W.
Customer did not leave a comment.MARC R.
Customer did not leave a comment.Luz A.
Can't think of anything. Mike does a great job there.David K.
Mike the manager was extremely rudeconsuelo F.
Very quick and easy, and helpful! Thanks!Allysa A.
Customer did not leave a comment.Ariana P.
Customer did not leave a comment.Caryellen W.
Excellent customer service by Mike at location. I hate I answered "no" above to the equipment being clean because Mike was totally phenomenal but when I got in the van it was full of dog hair which I thought was so disgusting but I was in a hurry because my husband needed the can to be at another location for his job, to pick up items for his store at a certain time, which was quickly approaching, so I didnt ask for another vehicle- besides, it appeared to be the only van there, but didnt want that dog hair all over my husband's nice work blazer and slacks. We've never had a dog so dog hair is so yucky to us. I will just take his suit to the cleaners and threw my clothes in the washing machine. Again, Mike was excellent. I will patronize his location again, only because he was phenomenal but next time if the van is full of dog hair all over the seats and everywhere, I will just ask for a different truck. Great customer service is #1 so to pay for my husband's suit to go in the cleaners I can sorta overlook because I appreciate Mike.Yolanda S.
Thanks for everything!JANE G.
Great place, great customer service, quick in and outMarc D.
Customer did not leave a comment.Michael D.
The truck I rented was a piece of junk. The passenger door would not stay closed. The transmission was awful on the truck. Even when empty it took forever to get up to speed. And it shifted horrendouslyDennis Z.
I refueled the truck after my rental. I put in 7,7 gallons of gasoline and drove only 38 miles. That is a lot of fuel for that shot of a distance.Dan S.
Customer did not leave a comment.Devon B.
Customer did not leave a comment.jehad A.
I reserved moving blankets and he none. He told me he gave them to someone else that requested more. This is poor practice. The trailer needed and good sweeping before we could load our stuff in it. The door needed oiling. It was very difficult to open.Annette S.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Derek K.
I don't have anything negative to say about this location but I do have something to say about U-Haul overall. I had reserved a truck at a different location and when I got there no truck! They said there was nothing they could do I needed to call the main number. I did that and was on hold for more than a half hour. I was given the number for a supervisor which I called and i was put in the same que as before. I ended up calling your Markham,IL location and she didn't have any trucks available but she searched around the area and located one at this location for me.JEFF D.
Customer did not leave a comment.Joe K.
Customer did not leave a comment.Ken B.
Experience great.Sylvia B.
Great family owned Tire Shop that's been there for 50 yrs, so you know that if a company that been in the same location for 50 yrs they treat their customers wellchris H.
Pay attention to gas mileage and put customers credit card back in their hands like you received it. I got charged for incorrect gas mileageMALISSA S.
Customer did not leave a comment.Jack B.
Very quick and easy pick up and drop off process. Truck was in excellent condition and it was the perfect size for exactly what I needed.Joseph U.
Customer did not leave a comment.Dave R.
Everything was great! I was able to move my son's belongings into his new apartment with no problem. There is plenty of room for bedroom items clothes and miscellaneous boxesJulie K.
no improvement needed...it was fast and easy..Happy with the entire experience.Bob R.
Customer did not leave a comment.Geoffrey S.
Jessica Johns, General Manager storage in River Oaks, Calumet City, Illinois was not the best. She was loud and sent us to a location that did not n have the type of one way hitch that we needed to return to Atlanta and the manager there was rude when he saw that I had a Georgia License. .Mary B.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.LILIANA L.
Easy and professional. Thank youMarie G.
Customer did not leave a comment.Guy S.
The truck that I use should be taken out of service. The truck has an issue that the heat is continually blowing the air conditioner does not work the transmission is slipping I was only able to accomplish only part of what I set out to do. I use your service on a regular basis I do not appreciate having to pay anything for that rental because it cost me more money in the endKurt G.
We spoke on the phone, the gentleman that answered was knowledgeable and friendly. We were able to drop the rental off after hours. We put the keys in a lock box, very convenient.William O.
Mike was extremely friendly and helpful. He helped make the over all experience with renting a Uhaual excellent. Thanks Mike!Megan M.
There should be an option to complete the return of a vehicle without GPS location. Your website could locate me to rent a truck, but not to return it. I sent a picture of the truck in the parking lot as verification of return. This should be a regular option if GPS location fails, since you can't proceed with return until you are located.Judy H.
Satisfied customerGino M.
nothing, i got in and out real quick.empire tire is my preferred location to rent the car hauler. they explain everything so you understand how to properly hook up tp your truckPAUL T.
Nothing - everything was perfect!Bradley V.
Customer did not leave a comment.David S.
Super easy and smooth process.Ryan K.
Customer did not leave a comment.Bernadette W.
Customer did not leave a comment.David H.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Michael M.
Approval time was lengthyRobert E.
Mobile pick up or return would not work. No fault of this location. Had to go inside and pick up and the man was very nice and helpful.Ronda M.
Customer did not leave a comment.horatiu M.
I had to drive 7 miles out of my way to pick up the truck, then come back 7 miles. Then i had to drop off truck 12 miles past my location. I drove past 2 uhaul place on my way there. Then the address didn't match the location. The truck was great and the service was good. I just didnt like the fact i had to waste 19 miles of my allowed miles to pick up and drop off truck!Raymond T.
Keep. As isray M.
Customer did not leave a comment.DUANE L.
Everything was ready when I got there. 10 minutes later they had the trailer hooked up and I was on my way.Thomas L.
Great service. Easy and self explanatory, would greatly recommend.gustavo A.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Ashley T.
Customer did not leave a comment.jeanette M.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.deborah G.
MILEAGE CHARGE IS RIDICULOUSLY-HIGH. WILL RENT FROM "BIG BOX" LOCATION NEXT TIME.frank R.
Customer did not leave a comment.James C.
The location opened 10 min late, which delayed my scheduled move, and led me to return the vehicle back late. When I when to return the vehicle, the location was closed early as well so I don't know if the hrs on the website are incorrect or some other unusual issue.Dominic S.
Customer did not leave a comment.Simona M.
The uhaul app did not work properly. It did not recognize the existence of my reservation. The app also interfered with my phone's proper functioning. I had to take care of my after-hours pick up at uhaul.com- which did work. Also, when I deleted the app my phone again returned to normal functioning. Two people I spoke with at uhaul on the phone recommended not using the app becasue it is unreliable. My dealings with the app caused me needless stress. I suggest you suspend the app until it works properly and consistently. Respectfullly, Robert BoyajianRobert B.
Nothing mike is awesome and takes care of me all the time!luke V.
I am extremely upset that I was not given anything that I actually reserved. You tried to say it was an upgrade however I consider it a disaster. What is the purpose of a reservation if u do not provide anything reserved. I did not get my preferred pick up location and got a much larger trailer than I wanted. Will definitely make me think twice before using U-Haul again.bryant H.
Customer did not leave a comment.Leslie F.
Customer did not leave a comment.BRIAN S.
Very friendly staff.Michael M.
Offer the opportunity to extend the time-frame so nobody is inconvenienced or needlessly stressed.LaShawnda A.
Great customer service!Jennifer G.
Mike was a great help throughout the process. He helped me switch days and answered ALL of my questions. Highly recommend renting from The Empire Tire location.Rich M.
I was in and out quickly. Everything was great!Karen H.
Everything went okay for me.andre W.
Customer did not leave a comment.Ismail H.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.George A.
Customer did not leave a comment.James W.
Nothing to improve at this location. The gentlemen that work at this location were exceptional. Very friend, excellent customer service and very helpful. I will definitely go back to this location again.TIFFANY R.
Wonderful experience 5 thumbs upGabrielle M.
You had my credit card to charge what the actual charge would be. Then I get an email stating I still owe 75 cents. Then you tack on a 1,00 $ admin fee. Why the hell didn't you just charge the correct amount to begin with. Then you have the nerve to add 1,00 $!Carol R.
Customer did not leave a comment.Kelly Y.
Customer did not leave a comment.Erik F.
Customer did not leave a comment.Terrance J.
Customer did not leave a comment.Bret T.
Customer did not leave a comment.Terrance J.
Customer did not leave a comment.denis R.
Customer did not leave a comment.joie P.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.james F.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Mitchell E.
Customer did not leave a comment.kathleen C.
Customer did not leave a comment.Kevin M.