Évaluations des clients Ernie & Sons

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ernie & Sons

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sue C. le

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Le client n'a pas laissé de commentaire.

Carl C. le

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Le client n'a pas laissé de commentaire.

michael A. le

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No improvements needed

Maria S. le

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Le client n'a pas laissé de commentaire.

Gregory R. le

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Le client n'a pas laissé de commentaire.

Louis F. le

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Le client n'a pas laissé de commentaire.

kevin P. le

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Le client n'a pas laissé de commentaire.

Theresa S. le

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Location is small and hard to see from the street. But the service was excellent!

Alexander Z. le

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Le client n'a pas laissé de commentaire.

Diane S S. le

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Le client n'a pas laissé de commentaire.

andrea P. le

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I wish that the link sent to my phone to the damage photos taken at the pickup location become inactive after a certain time. I couldn't view them before returning the truck. Also I could only find 2 U-Haul black boxes that were labeled do not drop keys here. There wasn't a drop off box like in the video. I had to drop the keys in a slot in the garage door that said drop keys here but didn't specify U-Haul Hope that was correct. I'll call in the a. m. to confirm everything is fine.

Lori D. le

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Nothing - it was a flawless experience.

Jim L. le

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Very limited space for dropping off equipment. The entire place is on a postage stamp.

Vincent F. le

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I want to let you know about my experience with this rental. Original rental was out of Orange, CT for 9:00 a.m. on 6/1. The day before I was informed it was moved to New Haven, CT @ 9:00 due to lack of one way rental availability. It was then moved to 10:00 because the vehicle was rented and due back @ 9:15. After waiting 15" before being acknowledged, I was informed that my rental was not available as the current renter was overdue and the facility was overbooked, and there were no other vehicles available. I expressed my displeasure and counter person, other than offer apologizing twice, he made no effort to provide assistance, such as investigating other facilities. I left totally frustrated. I called U-Haul and the person on the phone immediately helped me and found a vehicle at another location 10" away (East Haven, CT). Wish I had gotten her name as she was great. New Haven's service left much to be desired and I will not use nor recommend this facility. East Haven service was excellent.

Timothy S. le

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I received conflicting info on where the drop off location was. I opted in to a discounted location. I received a text message saying to drop off at that location. Then, an hour later received another text with a different location. Which ultimately resulted in me losing the discount. I am in the process of trying to get it rectified.

Leonard D. le

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Very nice

DAMARIS Q. le

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The U-Haul mobile service was terrible I could not check in for the pick up When it was time to return the truck it literally took me 20 minutes to try to return through Mobile and then extra 15 minutes on hold for a representative because I cannot get it to work trough my phone to return the truck then on top of it they charge meTwo days for the rental I return the vehicle at 11:20 PM and I was having trouble all the way till 12:20 AM trying to return the vehicle I should not be charge the extra day I would never ever use the mobile pick up and drop off worst is experience ever

Daniel J. le

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Everyone was really great at this location, even making sure to pull the truck up and help remove all ice from the roof of the truck. They were very clear about what service they could provide and what to contact UHaul about (VERY important for a customer when dealing with a licensed dealer and not a corporate-owned UHaul entity).

barbara S. le

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Awesome pricing ???????? Great service ????????

Edward B. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Dropped off a trailer at Ernie & Sons which is located behind a gas station and was a bit difficult to see. Fortunately once located the site appeared clean and well sorted. Drop off after hours was simple. Thanks

ROBERT W. le

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Everything worked out very nicely.

Danielle A. le

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The women at the front desk was great, she was very good at her job.

Nina S. le

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Le client n'a pas laissé de commentaire.

MICHELE A. le

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Very happy with the rental process. Would recommend to others

christina C. le

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Awesome service and very easy to use, just fill up the tank n drop off the keys in the drop box Ernie showed me. Done deal. ??

Jo-Anne H. le

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The checkout process was quick and efficient. Friendly staff

Sandra A. le

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Everything went as expected.

Amber D. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Le client n'a pas laissé de commentaire.

Kurt N. le

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Very courteous staff......truck was in excellent condition.....impressed!

Dajhon J. le

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Le client n'a pas laissé de commentaire.