You stole my money and charged me twice for the final payment and still haven't returned my money - it's wrong and unethical. I've already called and they told me they werent going to do anything about it . Very upsettingMariah H.
Customer Reviews for Evanston Self Storage & Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Evanston, WY 82930
(We support U-Haul's "FREE" month of storage w/ a one way rental return)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There is a sign in Evanston that says "19,99 in town" but my total was $44. I only did one short trip. So i'm not sure how that is legal. I asked for the smallest truck possible too.travis S.
Lots of snow.THOMAS K.
Le client n'a pas laissé de commentaire.Alisha W.
The tow light was always on but didn't understand why until fiddled with it. Over all it was great service.RUSSEL C.
Le client n'a pas laissé de commentaire.ERIC H. | Expérience générale
Le client n'a pas laissé de commentaire.MARYANN B.
Le client n'a pas laissé de commentaire.JOSEPH C.
No improvements needed at this store. The excellent customer service keeps me coming back.BRAD B.
Le client n'a pas laissé de commentaire.Gregory J.
Le client n'a pas laissé de commentaire.Chuck M.
Le client n'a pas laissé de commentaire.Dan E.
Le client n'a pas laissé de commentaire.Crystal B.
We just love talking with her! We consider her family. You will feel super comfortable being there.Michael B.
Wow! Sheryl is a super-star manager. Not only was the trailer lined up and ready to go for us, but made sure we had everything we needed, by suggesting straps and a blanket for our rental. Sheryl has an amazing and professional attitude also. We live 40 miles away and have several U-haul rental companies in between. We will only work with Sheryl from now on. Totally an awesome experience. 10+ stars. Thank you Sheryl!Robert A.
Le client n'a pas laissé de commentaire.BRAD B.
Trailer had a flat tire I had to air up then have repaired. The tail lights were not in their sockets and had to be fixed. I could not get the right side signal lights to work.Blair B.
#1 Uhaul in Evanston. Sheryl is the best.Brad B.
Le client n'a pas laissé de commentaire.Roy J.
I will be back next summer for Sheryl's perfect golf cart moving trailer. She is an absolute treasure!Jeanne M.
Le client n'a pas laissé de commentaire.CALVIN H.
I had a horrible experience with uHaul last year, but this year I went to a different retailer and Cheryl was amazing!Jamie K.
Le client n'a pas laissé de commentaire.JESSICA S.
Le client n'a pas laissé de commentaire.Roy J.
Le client n'a pas laissé de commentaire.Bryan R.
Such friendly staff. We enjoyed talking with her.MICHAEL B.
Le client n'a pas laissé de commentaire.Steven M.
I cant think of a thing. The service here is professional, thoughtful, and excellent in all aspects.ALMA S.
My best experience with U-Haul in my entire life. The boss lady knew exactly what trailer would work to move my piano and not cost me more than I could afford.JANNA S.
The lady working there was rude and unprofessional and unhelpfulKenneth S.
Le client n'a pas laissé de commentaire.STEVEN EDWARD M.
All of the office staff was kind and knowledgeable. They are very aware of their customers needs. I was impressed with their customer service amidst much families need for extending our time with the truck. I'll definitely use this location again if I need a moving truck.Cable J.
Le client n'a pas laissé de commentaire.TRISTAN M.
Le client n'a pas laissé de commentaire.WOODY S.
Le client n'a pas laissé de commentaire.Robert M.
The staff here is extremely helpful and very kind. A true pleasure in a world lacking more and more in customer service. Truly awesome to work with.STACEY M.
The women running this place obviously know what they are doing.BRAD B.
Le client n'a pas laissé de commentaire.Kathleen C.
Le client n'a pas laissé de commentaire.Jason B.
Sheryl is quick and very efficient. I'd send everyone to her.BRAD B.
Friendly. Helpful. CourteousCathy K.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.BRANDON G.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Carlos A.
Customer service Excellent. Employee friendly and very helpful.EUGENE J.
Sheryl always gets me out the door and hooked to my trailer quickly; she knows what she's doing. You couldn't find a more knowledgeable and friendly manager.Bradley V B.
Great service, easy to pick up and drop off. Thank you again!Courtney S.
The ratchets need to be replaced they were old and rusted up, but still worked.ROGER K.
Very polite and cared about us. Could not have been any nicer. Helpful with directionsdavid K.
The app would not let me sign into acct. After 45 minutes on hold with uhaul we called Evanston self storage being after he's the lady was more than helpful since uhaul.com was if no help ar all.Duane P.
Le client n'a pas laissé de commentaire.Lonnie Charles K.
Always great service! Thanks for being there!Zane W.
Same thing we talked about the gas gauge and everything else. So maybe a refund would be nice.Braydon T.
Le client n'a pas laissé de commentaire.Maria V.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Bobby L.
just keep doing what ur doing..thank youDavid P.
Le client n'a pas laissé de commentaire.Chuck R.
Le client n'a pas laissé de commentaire.Sidney A.
Knowledgeable, friendly, and efficient staff and management.Asheley L.
Le client n'a pas laissé de commentaire.Kyle T.
Nothing, the whole experience was very good and I really appreciated both the quick pick up time as well as the customer service was excellent.DIANA F.
Le client n'a pas laissé de commentaire.Devin M.
I will avoid the Uhaul app in the future. It is deceiving as to the actual availability of specific trailers. The on-site representative, Cheryl, was fantastic.Brent M.
The online process is very difficult to navigate and when calling for help the 2 times I called the gals were rude. The location itself was greatJenni N.
Thank you to the lady at the pick up location. She let me store my broken vehicle overnight, so I could get some rest the night and start on my way to New York the next day!ERALD J.
Le client n'a pas laissé de commentaire.CHERYL R.
Le client n'a pas laissé de commentaire.Matt W.
Reservations are useless. They are not reliable. The reservation process failures are repeatable. Oct 2029 rental an arranged rental didn't occur. Non existent equipment was promised and arranged only to prove the opposite. 12 hours before then intended pick up was told it would be up to 48 hours. This experience had me make arrangements on line 17 Apr only to be lost in your system. Upon contacting the local site (51 Patriot Crt) proprietor reported she hadn't even been notified of a 2nd follow up verified reservation. At this point i procured the Cargo hauler early despite the threat of extra fees due to over use of the original 3 days.DAN R.
Le client n'a pas laissé de commentaire.Tyler R.
The online pick up doesn't work because the GPS doesn't recognize the location. This shouldn't be an option until the GPS is fixed.Robin L.
Great place to work with!AVRUM M.
Cheryl tried to help when I was in Florida trying to find equipment and the Regional office down there was not being helpful. She has good level of supplies and is savvy about the rental equipment industry. We've used her twice and will again if the need arises.Paul Gene K.
It was difficult to pick up a vehicle due to outstanding issues and minimal hours of availabilityJoDell M.
Le client n'a pas laissé de commentaire.Hubert H.
Le client n'a pas laissé de commentaire.VEDA V.
Le client n'a pas laissé de commentaire.Angelica S.
Le client n'a pas laissé de commentaire.Marie B.
Le client n'a pas laissé de commentaire.STAN C.
Le client n'a pas laissé de commentaire.Robert C.
Emailed me Thanksgiving afternoon to tell me a truck would not be available. Called multiple times and kept getting transferred to Ankorage, Alaska. Had to find an alternate rental. On Thanksgiving in a blizzard for the next day. Then was called to say the truck was there and I should not have been told otherwise... Poor customer service. Extremely unhappy. Will not rent from uhual again. The folks at our location are great however. Just not the company. Second time this has happened with uhual late the day prior to my reservation date.MICHAEL M.
Superior facility, a great model for new owners.Andrea Elizabeth C.
Le client n'a pas laissé de commentaire.Jon T.
we needed it quickly and they meet our needs right awayBONNIE W.
knowledgeable, professional, clean, helpful, forgiving when I was a little late returning.DENNIS H.
Was told i would have to pay $15 cleaning fee or go wash it. It was dirty when I picked it up the day before.deny L.
The only complaint that I have is that your company doubled charged me the deposit and now I'm having trouble getting my money back. Granted I have received one hundred dollars of the two hundred dollars you changed me.Sherbert M.
Le client n'a pas laissé de commentaire.STAN G.
Le client n'a pas laissé de commentaire.GENE P.
Have the guy behind the counter work on his customer service skills and greet customers as they come in...let customers know whats going on, if they have a long wait.. and Smile for God sakePercival C.
Le client n'a pas laissé de commentaire.Ronald K.
Change the turn in time to NOON instead of 9amBuzz S.
Le client n'a pas laissé de commentaire.Danny R.
Le client n'a pas laissé de commentaire.ROB F.
Nothing negative to say. Clearly aware of my reservation and had the trailer ready. Very professional, knowledgable and kind. Fantastic customer service and top notch equipment. The best overall experience I've had over the years with any truck/trailer rental company.Ian W.
I put fuel in the unsullied right before dropping it off. There was more fuel in it when I dropped it off than when I picked it up. Suddenly two days later there is a $50 charge on my account for fuel that I already paid for. Moving is expensive enough. This was utter bs. I was legitimately stolen from. Merci.Corina G.
Very easy and quick to return using the 24/7 system!!John F.
Le client n'a pas laissé de commentaire.jason B.
Le client n'a pas laissé de commentaire.Diana Z.
Le client n'a pas laissé de commentaire.Christopher C.
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