Customer Reviews for Evanston Self Storage & Rental
(U-Haul Neighborhood Dealer)

521 reviews

51 Patriot Crt   Evanston, WY 82930
(Located next to the Animal Shelter)

(307) 789-1117

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 789-1117

51 Patriot Crt
Evanston, WY 82930
(Located next to the Animal Shelter)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

The staff here is extremely helpful and very kind. A true pleasure in a world lacking more and more in customer service. Truly awesome to work with.

STACEY M. 
Rating:
5

The women running this place obviously know what they are doing.

BRAD B. 
Rating:
5

Customer did not leave a comment.

Kathleen C. 
Rating:
3

Customer did not leave a comment.

Jason B. 
Rating:
5

Sheryl is quick and very efficient. I'd send everyone to her.

BRAD B. 
Rating:
5

Friendly. Helpful. Courteous

Cathy K. 
Rating:
5

Customer did not leave a comment.

JAMES S. 
Rating:
5

Customer did not leave a comment.

BRANDON G. 
Rating:
4

Customer did not leave a comment.

KENNETH R. 
Rating:
5

Customer did not leave a comment.

Carlos A. 
Rating:
5

Customer service Excellent. Employee friendly and very helpful.

EUGENE J. 
Rating:
5

Sheryl always gets me out the door and hooked to my trailer quickly; she knows what she's doing. You couldn't find a more knowledgeable and friendly manager.

Bradley V B. 
Rating:
5

Great service, easy to pick up and drop off. Thank you again!

Courtney S. 
Rating:
5

The ratchets need to be replaced they were old and rusted up, but still worked.

ROGER K. 
Rating:
5

Very polite and cared about us. Could not have been any nicer. Helpful with directions

david K. 
Rating:
5

The app would not let me sign into acct. After 45 minutes on hold with uhaul we called Evanston self storage being after he's the lady was more than helpful since uhaul.com was if no help ar all.

Duane P. 
Rating:
4

Customer did not leave a comment.

Lonnie Charles K. 
Rating:
5

Always great service! Thanks for being there!

Zane W. 
Rating:
5

Customer did not leave a comment.

HEATHER L.  |  Overall Experience 
Rating:
5

Same thing we talked about the gas gauge and everything else. So maybe a refund would be nice.

Braydon T. 
Rating:
2

Customer did not leave a comment.

Maria V. 
Rating:
4

Customer did not leave a comment.

Michael C. 
Rating:
5

Customer did not leave a comment.

Bobby L. 
Rating:
5

just keep doing what ur doing..thank you

David P. 
Rating:
4

Customer did not leave a comment.

Chuck R. 
Rating:
4

Customer did not leave a comment.

Sidney A. 
Rating:
5

Knowledgeable, friendly, and efficient staff and management.

Asheley L. 
Rating:
5

Customer did not leave a comment.

Kyle T. 
Rating:
4

Nothing, the whole experience was very good and I really appreciated both the quick pick up time as well as the customer service was excellent.

DIANA F. 
Rating:
5

Customer did not leave a comment.

Devin M. 
Rating:
5

I will avoid the Uhaul app in the future. It is deceiving as to the actual availability of specific trailers. The on-site representative, Cheryl, was fantastic.

Brent M. 
Rating:
5

The online process is very difficult to navigate and when calling for help the 2 times I called the gals were rude. The location itself was great

Jenni N. 
Rating:
5

Thank you to the lady at the pick up location. She let me store my broken vehicle overnight, so I could get some rest the night and start on my way to New York the next day!

ERALD J. 
Rating:
5

Customer did not leave a comment.

CHERYL R. 
Rating:
5

Customer did not leave a comment.

Matt W. 
Rating:
4

Reservations are useless. They are not reliable. The reservation process failures are repeatable. Oct 2029 rental an arranged rental didn't occur. Non existent equipment was promised and arranged only to prove the opposite. 12 hours before then intended pick up was told it would be up to 48 hours. This experience had me make arrangements on line 17 Apr only to be lost in your system. Upon contacting the local site (51 Patriot Crt) proprietor reported she hadn't even been notified of a 2nd follow up verified reservation. At this point i procured the Cargo hauler early despite the threat of extra fees due to over use of the original 3 days.

DAN R. 
Rating:
5

Customer did not leave a comment.

Tyler R. 
Rating:
5

The online pick up doesn't work because the GPS doesn't recognize the location. This shouldn't be an option until the GPS is fixed.

Robin L. 
Rating:
5

Great place to work with!

AVRUM M. 
Rating:
5

Cheryl tried to help when I was in Florida trying to find equipment and the Regional office down there was not being helpful. She has good level of supplies and is savvy about the rental equipment industry. We've used her twice and will again if the need arises.

Paul Gene K. 
Rating:
4

It was difficult to pick up a vehicle due to outstanding issues and minimal hours of availability

JoDell M. 
Rating:
5

Customer did not leave a comment.

Hubert H. 
Rating:
1

Customer did not leave a comment.

VEDA V. 
Rating:
1

Customer did not leave a comment.

Angelica S. 
Rating:
5

Customer did not leave a comment.

Marie B. 
Rating:
5

Customer did not leave a comment.

STAN C. 
Rating:
5

Customer did not leave a comment.

Robert C. 
Rating:
3

Emailed me Thanksgiving afternoon to tell me a truck would not be available. Called multiple times and kept getting transferred to Ankorage, Alaska. Had to find an alternate rental. On Thanksgiving in a blizzard for the next day. Then was called to say the truck was there and I should not have been told otherwise... Poor customer service. Extremely unhappy. Will not rent from uhual again. The folks at our location are great however. Just not the company. Second time this has happened with uhual late the day prior to my reservation date.

MICHAEL M. 
Rating:
5

Superior facility, a great model for new owners.

Andrea Elizabeth C. 
Rating:
3

Customer did not leave a comment.

Jon T. 
Rating:
5

we needed it quickly and they meet our needs right away

BONNIE W. 
Rating:
4

knowledgeable, professional, clean, helpful, forgiving when I was a little late returning.

DENNIS H. 
Rating:
4

Was told i would have to pay 15 $cleaning fee or go wash it. It was dirty when I picked it up the day before.

deny L. 
Rating:
5

The only complaint that I have is that your company doubled charged me the deposit and now I'm having trouble getting my money back. Granted I have received one hundred dollars of the two hundred dollars you changed me.

Sherbert M. 
Rating:
4

Customer did not leave a comment.

STAN G. 
Rating:
5

Customer did not leave a comment.

GENE P. 
Rating:
3

Have the guy behind the counter work on his customer service skills and greet customers as they come in...let customers know whats going on, if they have a long wait.. and Smile for God sake

Percival C. 
Rating:
5

Customer did not leave a comment.

Ronald K. 
Rating:
5

Change the turn in time to NOON instead of 9am

Buzz S. 
Rating:
5

Customer did not leave a comment.

Danny R. 
Rating:
5

Customer did not leave a comment.

ROB F. 
Rating:
5

Nothing negative to say. Clearly aware of my reservation and had the trailer ready. Very professional, knowledgable and kind. Fantastic customer service and top notch equipment. The best overall experience I've had over the years with any truck/trailer rental company.

Ian W. 
Rating:
1

I put fuel in the unsullied right before dropping it off. There was more fuel in it when I dropped it off than when I picked it up. Suddenly two days later there is a 50 $charge on my account for fuel that I already paid for. Moving is expensive enough. This was utter bs. I was legitimately stolen from. Thanks.

Corina G. 
Rating:
5

Very easy and quick to return using the 24/7 system!!

John F. 
Rating:
4

Customer did not leave a comment.

jason B. 
Rating:
3

Customer did not leave a comment.

Diana Z. 
Rating:
3

Customer did not leave a comment.

Christopher C. 
Rating:
5

The attendant was excellent!

Stan J. 
Rating:
5

Customer did not leave a comment.

Heidi O. 
Rating:
5

Very friendly! Awesome customer service!

Susan W. 
Rating:
5

Customer did not leave a comment.

Sterling H. 
Rating:
4

Customer did not leave a comment.

JOSH S. 
Rating:
5

Customer did not leave a comment.

STAN J. 
Rating:
5

Longer straps around front wheels please...

George F. 
Rating:
5

Very positive experience.

Stan J. 
Rating:
5

Best customer service I have ever received in my numerous rentals from U-Haul. 5 stars plus at this location!!!

Larry B. 
Rating:
5

Customer did not leave a comment.

Daniel F. 
Rating:
5

Customer did not leave a comment.

JORDEN G. 
Rating:
5

Customer did not leave a comment.

Sharlene P. 
Rating:
5

The manager saw my post on a social media site and contacted me about a Uhaul. Everything was quick, ready and clean when I went to pick to my truck. Great experience.

JoDell M. 
Rating:
4

Customer did not leave a comment.

Sherice G. 
Rating:
5

It was a very friendly atmosphere. The lady working was a very happy person and seemed to love her job.

Brenda T. 
Rating:
1

Give the right address for pick up and make sure your gas is filled up and matches the pick up form. And don't count on Kelly winters to make things right cause he won't.

Linda M. 
Rating:
5

The process was very smooth with the exception that my phone didn't get very good service there so it took a little longer than anticipated. My first time picking up and dropping the truck using the phone. Very convenient.

Geraldine T. 
Rating:
5

Customer did not leave a comment.

STUART H. 
Rating:
5

Uhauls website is in bad need of updating

Barry G. 
Rating:
5

Customer did not leave a comment.

Richard K. 
Rating:
5

Customer did not leave a comment.

Tracy P. 
Rating:
4

Customer did not leave a comment.

Hedi B. 
Rating:
5

Truck ran great no problems 1000 mile move

JOE G. 
Rating:
2

Two of the three times I rented from this location the office was closed when the info online and their answering machine indicated they were open

Doyle D. 
Rating:
5

I will just say outstanding.

Jack P. 
Rating:
5

Customer did not leave a comment.

William K. 
Rating:
5

Customer did not leave a comment.

Steven T. 
Rating:
4

Customer did not leave a comment.

JEFF W. 
Rating:
4

Customer did not leave a comment.

STAN C. 
Rating:
5

Customer did not leave a comment.

greg L. 
Rating:
5

Customer did not leave a comment.

Russell H. 
Rating:
5

The staff here are fantastic

AVRUM M. 
Rating:
5

Don't change a thing!!! Great customer service!!!

Erin F. 
Rating:
1

When I talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost 80 $talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost 80 $talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost 800,00 $ not happy.

Geri P. 
Rating:
5

Staff was so inviting and helpful. Our move in was very smooth.

ARDELLA K.  |  Reservation 
Rating:
5

Please excuse me for not contacting you regarding the move out. Work schedule was inflexible. Thank you for excellent service

GERMAINE A.  |  Overall Experience 
No reviews have been submitted for this location.

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