Évaluations des clients Everett Secure Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Everett Secure Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Chelsey M. le

Évaluation :

I didn’t receive the equipment I paid for. The lady running the counter wasn’t there and I had to wait 45 minutes before she finally came back. Was a big hassle. Dropping the truck off was simple as I didn’t have to deal with her after hours. I’m incredibly disappointed and I haven’t been contacted yet to get a refund for equipment I didn’t even get.

Leroy H. le

Évaluation :

Double charged my CC and not able or willing to do anything at a local level! Not acceptable!

Sherrie F. le

Évaluation :

I don’t want this to reflect on the location but I think it is false advertising to say the rental is 19.99 and you can rent it for one-way rentals. It cost me $250 to rent and part of that was because I had to drive it 75 miles back to the location.

Julie K. le

Évaluation :

The person who helped us was wonderful. The entire experience was so easy. Thank you!

Crystal D. le

Évaluation :

I would work on the customer service at this location. I rented a pick up truck and when i came to drop it off (during business hours) the doors were closed and locked. There was no one inside and no indication of when they would be back. Since it was 11:45 am and I wanted a paper receipt, i decided to wait for her to return. I waited over 45 minutes before leaving. The only reason i left was because i needed to get dressed for work. When i returned she was back, claiming to have been at the bank. She also told me she was unable to help me with a receipt for over half an hour more. She asked if i wanted her to call me when she was able to get my paperwork done and let me know the total. i agreed since i was now 15 minutes late for work and needed to leave asap. I never received a phone call and i did not receive an email receipt until the next morning. I found the whole thing to be very inconvenient and a waste of time. If your only agent is going to be gone for more than 15 minutes, a courtesy note would be very appreciated. Especially since I was not the only one who was inconvenienced by this. I had to inform 4 other people who came to the business that no one was inside and how long i had already been waiting. One gentleman waited 20 minutes before leaving whereas the other 3 left almost instantly.

Nicole B. le

Évaluation :

The woman I worked with was very friendly and helpful. She made it a very good experience.

ALAA A. le

Évaluation :

Good service

Mohamed B. le

Évaluation :

The staff was very good .helpful.nice.friendly. Cherry took her time to have the truck Ready by the time I Got there. Thank you very much.

Candace W. le

Évaluation :

Tonia was very helpful!

Ken M. le

Évaluation :

Drove 20 miles but took 6.67 gal of fuel, obviously, not fueled all the way up. It did however show full on the gauge. If this truck truly gets 3.2 miles per gallon, it needs to be replaced.

Christen Gayle R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ernest R. le

Évaluation :

Very friendly and efficient

Carolyn E. le

Évaluation :

Excellent experience, no wait, truck was ready & clean. Highly recommend, customer service very friendly & polite.

Gerald G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vivian H. le

Évaluation :

I was not happy with Cheri crews because she gave my personal information to people without my permission which is highly against the rules and policy of uhaul so therefore I will not ever recommend this location to anybody for renting a uhaul or a storage unit ever again because breach of contract

Randy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet R. le

Évaluation :

Very nice and helpful :)

bernard D. le

Évaluation :

I've rented from this location many times and have always had a good experience.

Tyler S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jin C. le

Évaluation :

It was all great. The clerk was very helpful and we would come back here in the future!

Jannette B. le

Évaluation :

Repair your vehicles before people get killed.This truck was overdue service and broke down previously without being looked at. Then we broke down at 1030pm in a remote area of I 90. Not sure how you sleep at night. Every single uhaul we rented over the last several months required 3 quarts of oil or broke down. Shame on uhaul.

Wendy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristopher B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tracey L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniil S. le

Évaluation :

There were dirty blankets and extra Dolly apparently left from previous use. The fuel level was not recorded properly. I got fewer blankets than I ordered.

vicki M. le

Évaluation :

made reservations for appliance dolly 3 weeks in advance, got there day of to pick up, no dolly.. also, held on a certain credit card, when returned specifically asked her to put on credit card i handed her.. 2 people and a p[hone call came in while i was waiting her to finish, she tried to multi task instead of finishing me, then going to next person, and I find day later, though i SPECIFICALLY told her which cc to put on, and HANDED IT TO HER, she did not, she left if on the one i did NOT want o use, but just help reservation on. i also had to ASK for my credit card back. this put me in a financial bind i had to figure out, because she didnt just finish my transaction FIRST, since i was there FIRST, instead of trying to handle 3 people at once. very upset about that. ALWAYS handle transaction start to FINISH in order folks come in.. no mistakes that way.

Alexis C. le

Évaluation :

Very friendly and helpful thank you

Caress P. le

Évaluation :

During check in I was not notified that I need to being the truck back full. I also was not told what rate per gallon the gas would be charged at if I didn't return the truck full. The tank was almost full but I was charged 20 dollars for somewhere around or below a quarter tank of gas. It was shocking to see that when the truck itself is $20 in town and I didn't use many miles. I expressed this concern during mobile check in once I returned the truck but no one got in touch. This was on Saturday and it's now Wednesday with no response. I just got a bill with the same charge. No adjustment no call. The rating is based on the woman who served me being polite and lighthearted but she was not at the office when I called although it was normal business hours and the issue of the gas not being explained left a bad taste in my mouth. Thanks.

Del E. le

Évaluation :

Friendly and helpful Fast service

JENNIFER M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janen T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hiep V. le

Évaluation :

Great service