If the pickup location and drop off location are changed, then change the mileage allowance. I traveled exactly where I entered from moving address to new address and still got charged for mileage.Tyler S.
Customer Reviews for Evergreen Service Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Frederick, MD 21704
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location is ok, the truck was not full of gas. When i returned it I filled it up extra $16 that I didn't need to do. The whole online check it took me 35 mins to complete, is a lot of time just to pick up the truck.Doron A.
Le client n'a pas laissé de commentaire.Mark B.
Speedy, courteous service. First time renting a trailer, and it went smoothly.Scott B.
Very customer friendly location and staff. They have a large lot that makes pick up and drop off very easy.Walter C.
the representatives very nice to work with.THOMAS M.
It was all goodJack C.
BienNiranjan Reddy P.
Used them twice this month and super happySUSAN M.
Joe was very helpful and knowledgeable. This is the only place I can rely on 100 %!christopher D.
The only thing I would say needed improvement was the gas in the truck was very low when I picked it up, other than that everything was good...Jacqueline C.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.Gloria M.
Did not realize price per mile went up! Not satisfied at all with pricingRamy M.
Mobile check in was easy,and everything went well. It would be better if you emphasized that you would need a second form of ID to check in. I was not aware of that until I was in the system, and I don't often carry the items listed for a second form of ID.Christine D.
Le client n'a pas laissé de commentaire.Charles L.
Great customer service and vehicle. Second great experience with this dealer.Richard P.
Le client n'a pas laissé de commentaire.Allison H.
Le client n'a pas laissé de commentaire.DONALD K.
Le client n'a pas laissé de commentaire.John I.
Le client n'a pas laissé de commentaire.Rayna D.
My pick up date was a Sunday and Evergreen was closed. When I picked up the truck I had trouble using the U-Haul website uploading photos. I am partially tech saavy. The hold time for Uhaul was 45 minutes and the chat provided assistance for phone settings but did not resolve my issue. I downloaded the APP and was successful. I spent 1 hour. At return, the APP kept closing and the website didn't work either because I am not familiar with proper settings for photos. Hold time was 45 minutes and chat was 15 minute wait. Finally figured out on my own the proper setting for the website photos to work. I deleted and installed the APP 3 times but it kept closing or directing me to leave the APP to the website. Spent 1 hour in an industrial park, in the evening, nobody around, alone. I am a 62 year old female. 24/7 customer's should get priority status when phoning especially when the facility is closed. I only needed a truck for 1 day so adding an additional $19,95 for another day when facility was open was not an optionMindy T.
Le client n'a pas laissé de commentaire.Leanne D.
Great servicegregory N.
Easy in and out.Michael R.
The U-Haul representative was very helpful and efficient with check in and hooking up the trailer.eric D.
Le client n'a pas laissé de commentaire.Sarah S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.elsa P.
Le client n'a pas laissé de commentaire.Andrew H.
There was a lot of pet hair on the seats in the van. If I was allergic, it would have been an issue. I also requested and paid for a furniture dolly that wasn't in the van at pickup, requiring me to go inside (which is what customers are trying to avoid when selecting to check in on their phone). Unfortunately they didn't have the requested item and didn't know how to adjust my reservation to remove the charge for the dolly. The staff that were on site were very friendly and assured me that they would make sure the appropriate person would be informed that I needed to receive a credit for the unavailable item. Otherwise, it was a fairly simple process to rent, pick up, pay for, and drop off the van. A simple check if equipment is available and a notification to the renter would have avoided my issues, making it a seamless processElizabeth S.
Le client n'a pas laissé de commentaire.Quitze G.
Le client n'a pas laissé de commentaire.JACQUELYNN D.
Outstanding customer support.Steven S.
Open earlier...7am.HESTON B.
We had issues receiving our key. Because of this our movers went to another job and then told us they would come back to help move. They told us at 11:00pm that they were an hour away. By this time we had already loaded the truck without them. Now we are having difficulty getting a refund from moving company. Uhaul should help since they are affiliated with this service. I have used Uhaul many times and this is the worst service I have ever experienced. Is it worth all of the negative social media to take $245 from someone? Terrible.tom F.
Le client n'a pas laissé de commentaire.Samantha C.
Le client n'a pas laissé de commentaire.Enrique A.
Bob was extremely helpful and Kind. This location is great.Athena G.
The overall experience and the truck would have me recommend a different locationAniruddh S.
Great attitude and service. Bob connected the trailer to our truck and made sure everything was secure and in working order. What a breath of fresh air to visit an establishment that truly values their customers and goes the extra mile.Gregory B.
Bob, Was extremely helpful with all the questions we had and walked us through the process step by step. Outstanding service!arnold A.
Le client n'a pas laissé de commentaire.Tchamie A.
Le client n'a pas laissé de commentaire.Derek W.
Le client n'a pas laissé de commentaire.don F.
Very customer friendly. When he saw me walk in with a mask, he put one on for the entire duration of my visit. Excellent service à la clientèle.William L.
Clean the equipmentPaul B.
Both Driver/Passenger Door is not in good condition . We need to slam the door so that we will not get "Door Open" error message in the display . It was frustrating and misleading . Also Key also needs maintenance . We need to use certain angle to start the vehicle .KARTHICK M.
Le client n'a pas laissé de commentaire.ASHLEY P.
Le client n'a pas laissé de commentaire.NATALIE S.
Le client n'a pas laissé de commentaire.HARRY G.
Le client n'a pas laissé de commentaire.Robert C.
Bob was very helpful, went over everything!Kevin M.
Le client n'a pas laissé de commentaire.James S.
Ever Green Service Center Overall I must say I am a little unsatisfied with the service provided under this contract. I rented/returned the truck with a little over half a tank of gas. Upon final review of the receipt, I see that I was charged 4 gallons of gasoline for a total of $19.00, which seems excessive. I requested a refund for the unauthorized charge of $19 to my Visa Card, but received no response. Another factor that has lead to disappointment, is the wait time required to rent the vehicle. I was forced to wait a whole hour to rent a vehicle that was on the premises. I even purchased the $14 safe move coverage to help avoid minor issues such as this.DANIEL B.
Le client n'a pas laissé de commentaire.Maureen S.
A very good experienceMARY G.
Excellent place to return my car transport trailer rental. Unhooked the trailer and asked if I had any concerns, which were none. Fast in and out !MICHAEL M.
Le client n'a pas laissé de commentaire.Shraddha P.
Le client n'a pas laissé de commentaire.Nathan J.
Le client n'a pas laissé de commentaire.Hui L.
The in Frederick was in a bad location, it was hidden and difficult to access.Oscar G.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.MATTHEW R.
Le client n'a pas laissé de commentaire.RYAN H.
Le client n'a pas laissé de commentaire.CURTIS D.
Le client n'a pas laissé de commentaire.Tom D.
What I ended up with was good. However, this was not my original reservation. I had to change my reservation as the first one I made would not allow me to start the pick-up process when I arrived. The U-Haul app and website need a lot of work. There were many glitches such as the app not accepting my photos upon returning the truck, facial recognition not working properly, instructions not being clear, etc. U-Haul seriously needs to work on being more user-friendly. I was incredibly frustrated through much of this process.Amy M.
The cab was a little dirty and I don't think the truck was swept out but that didn't matter. Was a great experience... friendly staff, great location, no wait. Amazing mobile rental, did most of it on my phone. Will definitely be back. Thanks Evergreen!Lynn L.
Le client n'a pas laissé de commentaire.PABLO R.
Le client n'a pas laissé de commentaire.Vien L.
Le client n'a pas laissé de commentaire.Arun F.
Great experience. Mike and Bobby were great to work with. Je la recommande fortement.Travis S.
T Mobile network is poor in that location and it was very difficult for me to do after hours checkin for picking up truck. I took me almost 45 minutes to complete online process n get the code to the key boxNaveen Reddy A.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Vasudev Reddy T.
Thank you for taking care of our client! We appreciate you! -Churchill Auto Care TeamAnthony L.
The folks at Evergreen are AWESOME!!JAMIE P.
Le client n'a pas laissé de commentaire.Rajesh K.
Nothing. Everything was greatsandra O.
The pick up and drop off couldn't have been any easier or faster! The staff was helpful and very pleasant to work with! A great location for getting a rental!Jamie P.
Le client n'a pas laissé de commentaire.MOHAMADM A.
Excellent service.Robert F.
The 9' van was easy to load if you have limited strength, or assistance. The van was perfect height as not high off the ground for loading. The side door was a bonus. The A/C worked perfectly. The gas tank held more than enough gas for 415 mile move. All in all it was a great experience. Depending on gas price, we paid $65 to tap off tank. The rental office person was very helpful too!linda W.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Patricia L.
They should put the direction signsSalman K.
Do not switch locations as I'm driving to pick up equipmentMark S.
Very accommodating and professional staffJohn E.
Le client n'a pas laissé de commentaire.Harold W.
The process was fast and easy.GHULAM K.
UHaul made the mistake of booking my pickup at a location that was closed on Memorial Day. When I showed up and saw this i was rather upset. I called the number on the front door and left a voicemail, and the owner returned my call within two minutes. He told me they were closed but he was sending someone right away to help me. Within twenty minutes they showed up and got my trailer hooked up and sent me on the road. Amazing people!Thomas C.
Le client n'a pas laissé de commentaire.JEFFREYALAN S.
Great customer service!Leanne D.
Le client n'a pas laissé de commentaire.Chris T.
Really nice and helpful staff. Reviewed all documents,the process, and how to return when finished. I will definitely look to rent from there again in the future. Very pleased with the process and service.Richard W.
Michael and Bob are TOP NOTCH Customer Service Leaders. Delightful to engage with! I will be back again!Heather S.
Great customer service! The gentleman that waited on me was very nice and helpful. Merci.SUZANNEDUHAN D.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!