Customer Reviews for Evergreen Service Center
(Concessionnaire U-Haul dans le voisinage)

283 évaluations

7932 Reichs Ford Rd Unit 3   Frederick, MD 21704

(240) 397-2754

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(240) 397-2754

7932 Reichs Ford Rd Unit 3
Frederick, MD 21704

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
3

What I ended up with was good. However, this was not my original reservation. I had to change my reservation as the first one I made would not allow me to start the pick-up process when I arrived. The U-Haul app and website need a lot of work. There were many glitches such as the app not accepting my photos upon returning the truck, facial recognition not working properly, instructions not being clear, etc. U-Haul seriously needs to work on being more user-friendly. I was incredibly frustrated through much of this process.

Amy M. 
Évaluation :
5

The cab was a little dirty and I don't think the truck was swept out but that didn't matter. Was a great experience... friendly staff, great location, no wait. Amazing mobile rental, did most of it on my phone. Will definitely be back. Thanks Evergreen!

Lynn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vien L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arun F. 
Évaluation :
5

Great experience. Mike and Bobby were great to work with. Je la recommande fortement.

Travis S. 
Évaluation :
5

T Mobile network is poor in that location and it was very difficult for me to do after hours checkin for picking up truck. I took me almost 45 minutes to complete online process n get the code to the key box

Naveen Reddy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vasudev Reddy T. 
Évaluation :
5

Thank you for taking care of our client! We appreciate you! -Churchill Auto Care Team

Anthony L. 
Évaluation :
5

The folks at Evergreen are AWESOME!!

JAMIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh K. 
Évaluation :
5

Nothing. Everything was great

sandra O. 
Évaluation :
5

The pick up and drop off couldn't have been any easier or faster! The staff was helpful and very pleasant to work with! A great location for getting a rental!

Jamie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMADM A. 
Évaluation :
5

Excellent service.

Robert F. 
Évaluation :
5

The 9' van was easy to load if you have limited strength, or assistance. The van was perfect height as not high off the ground for loading. The side door was a bonus. The A/C worked perfectly. The gas tank held more than enough gas for 415 mile move. All in all it was a great experience. Depending on gas price, we paid 65 $to tap off tank. The rental office person was very helpful too!

linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
1

They should put the direction signs

Salman K. 
Évaluation :
3

Do not switch locations as I'm driving to pick up equipment

Mark S. 
Évaluation :
5

Very accommodating and professional staff

John E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold W. 
Évaluation :
5

The process was fast and easy.

GHULAM K. 
Évaluation :
5

UHaul made the mistake of booking my pickup at a location that was closed on Memorial Day. When I showed up and saw this i was rather upset. I called the number on the front door and left a voicemail, and the owner returned my call within two minutes. He told me they were closed but he was sending someone right away to help me. Within twenty minutes they showed up and got my trailer hooked up and sent me on the road. Amazing people!

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYALAN S. 
Évaluation :
4

Great customer service!

Leanne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Really nice and helpful staff. Reviewed all documents,the process, and how to return when finished. I will definitely look to rent from there again in the future. Very pleased with the process and service.

Richard W. 
Évaluation :
5

Michael and Bob are TOP NOTCH Customer Service Leaders. Delightful to engage with! I will be back again!

Heather S. 
Évaluation :
5

Great customer service! The gentleman that waited on me was very nice and helpful. Merci.

SUZANNEDUHAN D. 
Évaluation :
4

The process was not great with Uhaul. Changed my location pickup and was notified day before. Was out of my way by 30 miles. Called and was put on hold forever. Finally got a person to talk with and she was helpful. Was able to pick up a day before at a closer location. Very inconvenient.

Deborah P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manuel G. 
Évaluation :
3

I was given a truck with a large frozen puddle in it that melted throughout the day. I took pictures of the dirty truck at arrival and when I dropped it off but I was charged a cleaning fee. Awful. this was not my mess to clean up.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
1

Awful!!

Richard Aikins-A R. 
Évaluation :
5

The gentleman who worked at the office was helpful in finding the truck and making sure everything was in order. The truck itself was clean and had about 1/2 a tank of gas in it.

Landin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lemoyne F. 
Évaluation :
2

Provide the customer with the printed contract that they have supposedly signed so that they can see that the mileage you are saying is on the truck is in fact accurate. I was charged for 17 miles that I did not use and the printed contract was to be emailed to me. It was not emailed to me until a half an hour after I left there. This could all have been avoided if I could have compared the mileage on what I was signing to the mileage that was in fact on the truck when I began my trip. I wonder why this guy seemed extra nice and why he told us that "who knows people could have been driving it around" and to "make sure you take a picture".

Christal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Being a little handicap made hard to get up to the 2nd floor other than that you're company did a great job!

stephen Y. 
Évaluation :
5

Bob was great, friendly and helpful.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA M. 
Évaluation :
4

Rien

CLAUDINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy P. 
Évaluation :
5

Bob and Mark.. Excellent customer service...

Agustin M. 
Évaluation :
3

Truck could use some preventive maintenance, seem to run rough, but it did the job. Maybe the Ford power plant just runs rough like that I don't know. Also was there for 0800 pickup office was not open had to wait for help.

matthew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lloyd W. 
Évaluation :
5

Exceptional customer service. You don't find that many places anymore...

Jonathan B. 
Évaluation :
5

Courteous and timely service!

Domingo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S. 
Évaluation :
4

The chang oil light was on . I received extra charges that was not covered in the contract.

Darrell M. 
Évaluation :
2

There was no one in the office when I arrived. I had to call the telephone number to get someone to instruct me on what they wanted done with the truck. The location was very convenient and easy to get to.

Charles S. 
Évaluation :
3

I called and received a harsh response over the phone. First time team did not pick up and second call they acted like I was a bother. I did not interact with anyone in person as I dropped the car off and left the keys in the box.

Amanda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
1

You need a better customer service specially at this location. They are very rude and unpleasant.

Pingdwende Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
3

The agent was very helpful.

Kenneth P. 
Évaluation :
5

Very professional Great customer service

Dave C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerardo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin D. 
Évaluation :
5

Service level was outstanding !

Thomas P. 
Évaluation :
5

Mark was great to work with. I had actually reserved a box truck because I could not find an enclosed trailer. There happened Tobe one on his lot. He said it was available so he made the switch and also let me borrow a hitch and light adapter. Very accommodating.

bob B. 
Évaluation :
5

Great people to work with very accommodating

Rob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos I. 
Évaluation :
5

Overall, very good. Thanks

Tyler M. 
Évaluation :
3

Fix parking lot better signage and just improve overall appearance

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
4

I requested Triangle Motors and the pickup location wasn't updated until almost an HOUR after my scheduled pickup. And that was only because I went to Triangle, and they called UHaul to find out where I had to go, which was back across town to Reichs Ford Rd. I had a similar experience in June. BETTER CUSTOMER COMMUNICATION IS NECESSARY IN ADVANCE!

Joseph C S. 
Évaluation :
5

Extremely friendly staff and great customer service!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Great people running a great business. Equipment top quality.

George C. 
Évaluation :
2

I had issues with the trailer it had no license plate and after hauling it almost 1000 miles I found out one of the tires had a huge gash in the tread

Kyle R. 
Évaluation :
5

The people were very nice.

Cinda E. 
Évaluation :
5

The customer service was great! Mark was polite, informative and professional. That's why I came back for the second time since moving to the area and will recommend this location to anyone needing a truck in the future. Fantastic experience!

Catherine F. 
Évaluation :
4

Equipment did have some damage but overall it was in useful condition

Brett G. 
Évaluation :
4

The windows should be cleaned. Lots of bug debris and had to go to Sheetz to clear them off before getting on road.

esther H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Worked very well with me , the owner has always been on point and I will continue to use them for my truck rentals

John I. 
Évaluation :
3

personnel amical

Andrew S. 
Évaluation :
5

A sign on the lot where the office is

Kenneth P. 
Évaluation :
5

Just dropped off my key and able to leave

Jeff M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Peop!e and equipment were excellent.

Brad W. 
Évaluation :
5

Nothing to improve. Staff are extremely helpful, friendly, and accommodating. Would rent from here again.

Susan L. 
Évaluation :
5

Great customer service! Staff very friendly, convenient central location.

Maggie W. 
Évaluation :
5

S.O.

Emil K. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page