I rented the truck for a total of 7 hours (the rate is based on 24 hours), but because I dropped off after the business closed I was charged an additional fee. It's a drop box. Not like anyone had to do anything with it and they probably just did first thing in the morning. I was not advised of this and I was clear that I was bringing the vehicle back on a couple hours (obviously after they would be closed), but there was NO MENTION of a after hours charge (that exceeded a whole day rental). I mean really? Do better as I feel taken advantage of and unless that charge is reversed, I'll make sure to share my experience with anyone who asks. I am disappointed and have spent thousands with u-haul over the years for major moves, but this experience definitely put a bitter taste in my mouth. Wes Keller 907-947-0247 email@example.comWesley K.
Customer Reviews for Express Alterations Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Juneau, AK 99801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DANIELLE D.
Le client n'a pas laissé de commentaire.Leilani F.
Le client n'a pas laissé de commentaire.PAULA D.
Not a thing, you are greatALVIN K.
Outstanding customer service at this locationKIMBERLY P.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.Shane B.
Very helpful staff!Benjamin B.
Le client n'a pas laissé de commentaire.Anthony B.
Didn't have the U-Haul I reserved. I reserved a 26 and got a 10. Not having the ramp was really hard. Should not allow customers to reserve a U-Haul if there are none availableâ€¦Nichole O.
Le client n'a pas laissé de commentaire.Koreti T.
Was there no way to rent hand truck, boxes, packing supplies etc. When I first called place to rent U-Haul they were very helpful as renting a uhaul from this location. Basically told me to go online to reserve the vehicle. Ended up calling reservation center in Anchorage AK to reserve vehicle for the Juneau location.RONALD A.
Great experience! Van ran beautifully and dependably, working with Honey was great, and I would use this location again and recommend it to others.Beth L.
Super pleased to see the Uhaul rentals back in Juneau, we needed it all summer and we are going to be renting from this folks for years to come!Carlos B.
Le client n'a pas laissé de commentaire.Cooper G.
The employee was kind but it is a dress shop. When I picked up the truck, the check engine light was on. She called it in & was told to send the truck out anyways. On line, I requested a hand cart. It wasn't there, but I got charged for it anyways.MICHAEL L.
Took picture of new location on face book since not update online say close Sunday to SaturdayIrene P.
EQUIPMENT WAS NOT KEPT UP, BROKEN WINDSHEILD CHARGING FOR INSURANCE BUT NOT USING MONEY TO MAINTAIN VEHICLES. LOTS OF DENTS, BROKEN LIGHTS IN MY RENTAL.Cindy B.
Great service - the truck worked out perfectly for usMark C.
This is apparently the only dealer in Juneau Alaska. My original reservation was discontinued without notice. I presume that dealer is no longer a deal in Juneau. As for this dealer, the person renting is new to U-Haul and all that is implied... Uncertain of alot of aspects. Another client that was trying to rent a truck at the time that I was felt frustrated. The cab of the truck was dirty upon pickup, but I cleaned it and returned it cleaner than when i rented it. I do not think that an elderly woman at a sewing shop is the best fit for U-Haul dealer, but who knows? Perhaps she will prove me wrong.Glenn S.
Le client n'a pas laissé de commentaire.Irene P.
Le client n'a pas laissé de commentaire.Kris L.
Everything went well.greg S.
I was charged 10 $for furniture pads I never received. If this gets to someone I would like a refund for that please...Cassie S.
Le client n'a pas laissé de commentaire.Brenda R.
Le client n'a pas laissé de commentaire.David L.