Vehicle was parked across street, which was a bit confusing.
Beth L
Customer Reviews for Express Alterations Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck could've been a little more clean inside. But great truck with lots of power.
Penny BMake sure that the representatives for your company aren't some shady side company running side operations, this Uhaul company wasn't a Uhaul company it was a dress maker, and the U-Haul was secondary, they left out important details that were vital, and when asked about them initially they were under minded to later then be thrown in my face. They representative reassured me that the total original amount was enough to cover the entirety of the move, to later be up charged as if there were hidden fees. Very disappointed and financially unsatisfied with the cost. This was my last time choosing a company that makes U-Haul secondary to there other business, the location was about the only respectable perk this owner choose.
ERIC ABusiness was closed when vehicle was dropped off.
Artha DThanks for your help...your nice people...
JOHN PEasy process, great and prompt service, very nice vehicle, and a wonderful host to make the experience just about perfect!
Peter MClean, well-maintained equipment provided by friendly and competent proprietors! Thanks U-haul.
Gretchen BUhaul literally broke absolutely everything I own. The box was broken into, precious, irreplaceable items were stolen like my engagement rings from my fiance that passed away, and nobody informed me. They delivered the box completely broken and held together with a packing strap. When the strap was taken off, the nail infested door almost collapsed on my mother's head. No one bothered to tell us that there was nothing holding the door up. And to top it all off, even though we paid for the insurance, UHaul refused to pay for anything.
Ryan STruck needs to be serviced. There are cords showing on the worn front tires, the steering is loose, back up light lens is broken and truck is dented. She told me about it and I agreed to use it anyway.
Richard DFrom 1 to 10 I'll give a 10
David RNice customer service
Thomas DGreat friendly and thorough service. Nice that there is a drop box.
Deborah SThe rate was set too high by uhaul but the contractor was very good
DEPAUL TWish it opened earlier than 10 am.
David EInterior was not clean. Low air indicator came on before I departed office. Attendant had to pump air in rear drivers tire. I drove for three days and the tire held air. On day four I went to another U-Haul office to have air put in tire because the original office was closed at the time I needed air. I even tried Fred Meyer and their air pump was out of order.
Chyll PLocation & owner at this uhaul is great! Honey went out of her way to be helpful. I already told several people to use her next time they need uhaul. I didn't rate the actual trucks because I drove 3 different ones but I think uhaul should only use trucks that are perfectly maintained or let customers know before hand the seats might be torn up & door handles might be broken...otherwise lower ur prices
Karen BHoney is great! Very responsive, helpful, and accommodating- always love working with her
Scott SThe rep that helped me check out the truck at this location was super friendly!
Ryan OThe Industrial Blvd location was very helpful and kind
KRISTAN II request a van and that was not available due to previous individual still had it and took key of van out of state. Van was replaced by a small box truck. The box truck had the check engine light and wheel sensor light light. I informed the individual whom i rented the vehicle from and they said it was noted and her manager was informed. I understand that things happen but i also know that the other U-Haul location had a van, maybe it could of been brought over. With the check engine and wheel light on, i should of been told before hand because i worried that there was something wrong with the vehicle. I will rent from U-haul again but i think due to the issues with the vehicle and box truck a small discount should of been offered.
Kirk BHoney does an excellent job with the U-Haul rentals! I truly appreciate her customer service and attention to detail.
KRISTINA WProper maintenance. Couldn’t see mileage due to air pressure warnings and traction warnings.
Leo FExcellent service
Oren BHave more pick up trucks and or small vans. Juneau Alaska location
Robert ATruck was dirty inside and out.
KYLE AYou need to tell people about your $20 drop off fees my return date was Easter Sunday and as expected the location was closed also the $1 environment fee needs to be explained as when I rented the truck I was told the daily rate and cost of mileage thats it just looks very unprofessional and sneaky
John DThe store owner is great 👍 thanks 😊
Charity GI rented the truck at 10:00am on Saturday, and then returned the truck at 6:00pm on the same day. For some reason, the return app on my phone wasn't functioning correctly and it was recommended that I do a normal after-hours dropoff. Because U-Haul closes at 4:00pm at this location and isn't open on Sunday... I was charged an additional $20 fee.
HARRY RHard to find, located inside a sewing shop with one person working, parking lot plowed from snow
Sherri TEmployee did not explain well the charges or that there would be a charge of $20 more just not being it back when the doors close at 4:00 pm when the vehicle was rented at 10:00 am the same day (Saturday), and hours at this Uhaul on Saturday is 10am to 4pm; back passenger side tire very low; had to clean off the accumulated snow on the truck. My card was charged $74,01 another one for $64,6 (2-sparate charges) and had to call UHaul 2/13/23 about these charges in addition that a charge of $39,95 was also there that was suppose to be taken off on 2/11/23 because this Uhaul lady told me to get a 4wd same cost.
ROBIN Lconvenient service
HONEY LAppreciated the extra effort to remind us of the need for the DL upload, and help with the paperwork - great service!
Scott SI’m so glad that you are able to help me out.
Patricia TI had thought that the 15ft vehicle was 39,95 but I think I was charged 49.95. My bill just seemed a little high.
Ron SBetter organization, keep up to date on maintenance on trucks, better/friendlier customer service
Heather HI have no problems whatsoever with Express Alterations or the local U-Haul agent. However, I declined all coverage when I reserved the truck online. At the location, U-Haul's computer system added a $5 "SafeTrip" fee that I distinctly remembered declining. That was a shady move, bordering on fraud, that U-Haul did...but it is such a small amount that it's not worth me pursuing a refund for. Again, no complaints about Express Alterations - but this move by corporate U-Haul was dishonest.
Andrew DFor the Juneau UHaul service, it would be appreciated if the trucks were confirmed to be able to open; I had to come back and get help with the mechanism being frozen.
Jonathan iI don't know what to say except I was told to bring the uhaul back full and I decided to make sure it was full and went to the gas station after I picked it up and it was missing almost $22 in gas and I called about it and I don't know if she was going to make it right I doubt it though cause she made it seem like I wasn't going to be reimbursed or compensated for it. She asked me why I did that and I said I didn't want to be charged for not filling it up and how was I to know how much gas to put in to equal the amount at pickup
TERESA BThe lady at the Industrial Ave Juneau U-haul is amazing!
NOBLE MEngin light was on and on tire was low on air
Jeffrey WHad I not NEEDED a truck immediately and had I had other options, just the phone interaction would have sent me elsewhere. Now I know not to bother calling them, as they really don't want to interact with the public at all.
Debbie WWe got a truck with a half tank of gas but we filled it up, shouldn't they be full to begin with?
Nellie KThough this location is small and run from a clothing alterations store, the lady who runs it was very friendly and easy to work with. She even arranged a free ride to the airport for me! Will rent from her again if the need arises.
Francis LOne box had furniture pads, one did not. But all was well. People were great.
Helen BEverything was exceptional!
ADRIANNE SI have recommended folks to your new location. I was appreciative when the old owners told me that Uhaul was moving. Friendly staff, quick service. Dependable.
Alexandria LGreat service. They even provided a free ride to the airport. If I rent again I'll definitely go there.
STEPHEN HThe woman who helped me was wonderful!
Carolyn BThe corporate U-Haul system altered the terms of the contract and charge more money without warning or a signed agreement. Both locations tried to help me but U-Haul did not address the issue.
Joseph BBetter lighting in the lot for late night returns - hard to get a good photo of the vehicle for DYI return after hours in the dark.
Mark BThis rental experience was excellent in all ways. The proprietor was skilled, personable and capable. She was able to make a last minute adjustment to our equipment reservation that helped us out tremendously in our move. Merci!
Christopher FThe owner at this UHaul location is nice enough however the trailer was not swept out and had a couple of flattened, useless cardboard boxes in it. Probably the worst part of the experience was this. The night before I was to pick up the trailer I had to use my vehicle to retrieve the 6x12 from the Juneau Alaska ferry terminal. Then I had to drop it off at the UHaul location and park it by myself in the dark. When I was unhitching the trailer it started rolling toward the street. I wasn't strong enough to rehitch the trailer to my vehicle and was holding it from the road with my own strength. After struggling with the trailer a few minutes I had to let it go and it fortunately rolled into and stopped in a small depression just before the road. This bothers me for several reasons. First, I had to essentially beg to get the 6x12 trailer sent from another location because I was called and told that size wasn't available for my pick up date. I was offered a 5x8 instead, which I would not accept because UHaul can substitute equipment but if it is of equal or greater size, per UHaul.com. So why would I recommend this location? It's because it's the only moving rental company in Juneau, Alaska.
David MThe truck only had half a tank and the owner made me fill up the gas it cost me over $112 to fill up which is more than the rental. I will never use uhaul again
Won YEverything worked out very well. Thank you for providing the excellent service.
Cameron EVery good customer service. Helpful guidance for future reservation. Merci.
Suzanne TThere was a message on the dash that the oil needed to be changed soon.
Kenneth VI need better communication as it always seems I get extra charges when i return my vehicle. We could not put fuel into the vehicle due to a broken gas cap, so we were charged an extra fuel charge when it wasn't our fault. I will work hard to avoid using UHaul when possible.
Dave RFurniture was piled in box. Staff at pick up site not helpful. Guy on phone in Wasilla was very responsive
Mark SThis was a great experience. The lady who rents these is amazing helped me day of, recommend 100 %. Thank you for above and beyond customer service. Recommend employee of the year. Helped me move.
Monica K