Customer Reviews for Express Drive Thru
(Concessionnaire U-Haul dans le voisinage)

51 évaluations

3703 South Ave   Youngstown, OH 44502

(330) 787-0037

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(330) 787-0037

3703 South Ave
Youngstown, OH 44502

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS P. 
Évaluation :
2

When I pulled in I didn't even know this was a uhaul place except I saw 2 tiny trailers in the parking lot. There was a small banner on the side of the building.

Crystal L. 
Évaluation :
1

Would recommend having U-Haul agents that follow your process of renting trucks. The person that looked at my U-Haul reservation and gave me the keys did just that and nothing more. I was not informed about any photos to review Or anything else regarding the truck, rules, insurance, and so on. Additionally, I did not request a dolly along with my U-Haul truck but was surprised to find one in the back of the truck when I began to pack it. I did not have time to return it and so I sent it along with my belongings to Colorado. I have rented you holes many times in the past and have seen nothing but professional behavior. This U-Haul pick up location had none of that. I will not use this location again.

Debra B. 
Évaluation :
5

The owner of express drive through was very accommodating. They were quick to check me in and return.

Casey B. 
Évaluation :
1

Beginning to end a mess. Paid for 2 full days but threaten extra charge and customer displacement fee if not turned in 6 hours early. App doesn't work for pick up check in or drop off check in. Won't rent from this company again

Marsha F. 
Évaluation :
5

Keep doing what you do it's great

Ronald S. 
Évaluation :
1

The truck absolutely stunk of cigarettes, the back of the truck had grease on the floor and there was trash left in the "attic". Very disappointed in the condition.

Rich R. 
Évaluation :
5

COME HAPPY THESE GUYS ARE REALLY GREAT.

Richard B. 
Évaluation :
5

Excellent customer service

Yesabel V. 
Évaluation :
5

Have less wait time when you call

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michail M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos H. 
Évaluation :
5

Nice workers on mahoning love em

Ryan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

nothing

Debra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tremaine M. 
Évaluation :
5

They could make sure the equipment is cleaned before they rent it out

Marcia W. 
Évaluation :
5

Very easy to get along with and made the process an easy one. Great people to work with, would highly recommend

John R. 
Évaluation :
3

They staff was great with trying to help me but coorprate refused to do anything. So, I will make sure my family, friends, and I never use you guys again!

Camden G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
4

Easy pickup, friendly staff and very helpful

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Excellent service à la clientèle. Easy pick up & drop off location. Highly recommend

Matthew B. 
Évaluation :
5

The UHaul pick up could not have been easier. The website loading was the only thing gave us trouble.

James C. 
Évaluation :
5

Took a while on the app to check in. They also forgot the 2 wheeler I ordered.

Joe M. 
Évaluation :
5

Very friendly and fair. Great proprietors. Would recommend to anyone.

Joel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Great place, great location. The guys were super friendly. Easy to get in and out. Very clean place.

Michael P. 
Évaluation :
5

Trucks only... No supplies available... but friendly and very easy process using mobile phone app.

Patrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Aucun

Mohamed A. 
Évaluation :
5

Personnel were very helpful and attentive to our situation.

Marion F. 
Évaluation :
1

Keep straps in the trucks and not over charge for fuel

Benjamin S. 
Évaluation :
3

I do not know if it the role of the store. I called the night before to confirm everything. The man I talked to was able to answer most of my questions. I arrived at 8:35 my reservation was at 9. Everything went smooth, I checked in. He went step by step explaining extra insurance and such. So it was extremely cold that day. 8 degrees, negative with the wind chill. Here is where the problem was. The gas tank was on 3/8 I was lucky the truck started. It had to run for almost 20 minutes as there was a thick pack of ice and snow on the windshield. I feel like their cold have been a tad more gas with how cold the weather was? I also feel like the ice/snow could have been help by starting the truck before especially because I called and confirmed the night before. I understand that is not his responsibility but I had also hired movers so waiting, defrosting, scraping for 20 plus minutes really put me behind.. and praying there was enough gas to warm up and get to the gas station. I understand that is not the store's responsibility but it's common sense especially when it's below zero.

Jonathan M. 
Évaluation :
5

Make certain the equipment that is ordered is available.

Cynthia H. 
Évaluation :
3

The pickup location was not a U-Haul center. It's a beer/liquor drive-thru. The name U-Haul gives, Express Drive Thru, is not the same name listed on the sign. They need more and larger U-Haul signs because if we hadn't seen the sole random truck sitting at the back of the lot, we wouldn't have known where to go. The proprietor was very nice, but it's a sketchy area, so customers should have more heads up before agreeing to rent from here.

Nicole H. 
Évaluation :
1

When I asked where do I return the trailer, he told me, any location you like. So we returned it to the location on Mahoning Ave, and I was charged an ADDITIONAL 99 $!! Are you kidding me?! Absolutely ridiculous ??

Pamela B. 
Évaluation :
5

Happy Thanksgiving Thanks for the HELP getting my DAUGHTER home safely from another state that no other rental places would let me pay for the rental without her having a physical credit card with her name on it Everything was perfect I highly recommend uhaul !!!

laura N. 
Évaluation :
3

Aucun

gene P. 
Évaluation :
2

Very sketchy neighborhood! No other trucks around just a drive thru. Did not feel safe at all!

Tamitha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vashyanna M. 
Évaluation :
3

I got charged for 10 extra miles. I have a picture of the mileage from when I got in and when i dropped it off. Also i got charged for insurance which i did not request or accept. Total results in about 34 $in extra charges.

Scott C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S. 
Non les évaluations ont été soumises pour cet établissement.

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