First of all my reservation was cancelled an hour before pickup. Had to literally drive all around town up until I found a location I could borrow one for 4 hours. Second, I was charged 220 $as a holding fee (I wasn't informed of this before hand) and in addition to that I was again charged the actual amount of 23 $. You couldn't have taken the 23 $out of the 220 $? Also, who holds 220 $for a 23 $charge. Pure scam Third, how are you charging a deposit for a 4-hour rental when I rented a uhaul from Atlanta to Chicago but wasn't charged a deposit fee. Mind you I had a very terrible experience with that as well. My reservation was cancelled, again, an hour before pickup. Uhaul is probably the worst truck rental there ever is. I recommend you found stores that actually care about the customer and not just because they want to make a quick buck. I would rate 0 stars if I could. This is the last time I would ever use uhaul rental. Just trash. Straight up trash!!PRINCE M.
Customer Reviews for Express Shipping of Dekalb
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
De Kalb, IL 60115
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 8h pm
- Sam : 9h am à 6h pm
- Dim : 12h pm à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cassia P.
The location physically was fine. Having us pick up the truck an hour away was not good. Not only did we lose an hour going to the location, but an hour coming back, and the additional amount of gas required. There are a large number of UHaul locations within 10 miles of our houseWALLY J.
Horrible customer service experience, overcharged and disrespected. I would never rent from this uhaul location again!!DAZJAE S.
There was some confusion in my booking so the representative rebooked for me, unfortunately that cost me more than it should have. I acknowledge that I should've paid attention but that was a bad experience in my opinion.Ashwin Sanjay B.
Le client n'a pas laissé de commentaire.Jennifer E.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.ARLECIA C.
Le client n'a pas laissé de commentaire.TONYA P.
This was the easiest most efficient and friendly place. I would definitely recommend this business to anyone who needs to rent a truck. They were so friendly-just super.JAN H.
I just dropped off keys here. The online return process was thankfully simple. As it should have been. Too bad picking up was such a nightmareamber H.
Get back to in-person ASAP, the process was ridiculous and hilariously bad.Brian F.
Le client n'a pas laissé de commentaire.DAVID M.
The men I worked with were very rude, and when I asked questions about the vehicle, they quickly hit me with the "if you don't want it, you don't have to take it!". They kept referring me to "corporate" with any concerns I had. I cannot stress enough how rude and unhelpful they were, particularly the younger man.RYAN L.
Le client n'a pas laissé de commentaire.BENJAMIN W.
Le client n'a pas laissé de commentaire.ariana P.
Highly recommended to do service at this location! The representative went above and beyond. Great customer services.Erica D.
The self checkin process is painfully slow and requires too much from someone who packed and then unpacked a truck. I was tired and the pictures are pushing the renter too far, I would not have done it it was cold out, or rainy. This was the first location I had to do this or be charged. I have been renting uhaul's every weekend or more for the past 3 monthsJoseph R.
Le client n'a pas laissé de commentaire.Stacie N.
Le client n'a pas laissé de commentaire.CHRISTINE T.
Le client n'a pas laissé de commentaire.EDWARD M.
Le client n'a pas laissé de commentaire.Althawab H.
The guys were super nice.AMBER P.
Le client n'a pas laissé de commentaire.CYNTHIA D.
Le client n'a pas laissé de commentaire.Janessa M.
Le client n'a pas laissé de commentaire.DANIEL S.
Even though I messed up the whole â€œcontact free pickupâ€ by going inside, the owner of the facility was super friendly and helped walk me through the process. The truck was super clean and ran great, I was able to get the job done and when I returned the truck early I even ended up paying less than I expected. Totally happy and will be renting from here again next time I need to move stuff!Matthew F.
When equipment (an appliance dolly) is rented with a truck, it would be good to give advance notice that it is not available. Fortunately, the movers did not need it.JANICE C.
Le client n'a pas laissé de commentaire.Tilak M.
The man was very rude to me . He also overcharged me . I just will never go back . He had me on a time schedule but took forever to take down all my information. He told me my time started at 2:30 & had to be back by 4:00 but was still taking my information down at 2:30 so he took some of my time which was unfair to me. He also kept stopping to help other who came there into the place AFTER me WHILE I was on a time schedule. Just very unprofessional & stupid . Wouldn't Recommend this place to nobody .ARIEYANA C.
Le client n'a pas laissé de commentaire.florzell S.
After being sent to two other locations for my guaranteed 24/7 pick-up, I arrived at this location to again find a truck was unavailable for out of hours pickup. I had to rearrange my entire schedule so I could wait until 9:00, when the location opened to get the truck. Upon arriving back at 9:00 I found the location still closed and dark. Someone did not arrive until 9:15 to open the store and then told me to wait 10 min for him to be ready. So finally at 9:30 I was able to pick-up my truck, which had been guaranteed for 6:30 that morning.Jonathan M.
Stay user friendly!!!Larry B.
The lock to access the key didn't work properly and caused us to be stuck in the rain trying to get it to work. Maybe time to get a new lock.MATTHEW D.
well honestly tell me how to work the uhaul first like the trailer mode part uses more gas, (didn't even know that) & just more explanation about the requirements of bringing it back.Kelly P.
Le client n'a pas laissé de commentaire.Rachel B.
The owner of this location will do anything to make more money off of you when you come to grab your keys since it's also a print shop/convenience store. I could tell there was no â€œcredit limitâ€ when I tried to buy a few snacks as well when he said the credit limit was â€œ10 $â€ but it was okay if it was a little under if you know what I'm saying. Did anything in his power to make me spend more money.Jaelyn W.
Le client n'a pas laissé de commentaire.Natalia Z.
The guys were awesome very friendlyjessica M.
Le client n'a pas laissé de commentaire.ADAM B.
Install better shock absorbers on the trucks.Norman R.
Le client n'a pas laissé de commentaire.David B.
Nothing :).Amira B.
All was good here with the return. Thank you!Remy B.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.Micheal B.
Le client n'a pas laissé de commentaire.Ryan H.
We ordered two dozen blankets, but they did not have it there. Then they found six blankets in another Uhaul - so we got those. But, no one takes the initiative to get us extra blankets, Now we may never get the credit for the 18 blankets that we never got! There's a lack of coordination between the Uhaul facility and online orders.Thomas K.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.erica R.
Le client n'a pas laissé de commentaire.bianca W.
Le client n'a pas laissé de commentaire.NATALIE G.
Le client n'a pas laissé de commentaire.SCOTT S.
Drop off was a breeze and they were kind enough to confirm I had everything they needed prior to returning the vehicle.Rebecca H.
This location was not good. I showed up at my pick up time and the owner of the store didn't show up until 15 minutes into my rental time. He then told me that my online check in was not valid and he had to do it himself On his computer; after 30 more minutes of his computer crashing, he checked on his phone and realized my online check in was valid and gave me the keys to the truck. During this process I tried asking to extend my rental time but the truck was booked for the rest of the day and he refused to give me a discount for my limited rental time. Instead of have the truck for my scheduled 2 hours I only was able to use the truck for just over an hour.Hunter F.
This was not the location I was going to pick up from. We had to drive 45 minutes away to pick up our rental. Which I was not very happy about it was a waste of time and on top of that extra gas I had to put in.Jennifer C.
The online process of making a reservation is very misleading. You should not be able to pick a location and time unless it can be guaranteed. Also making an account online was difficult as pages timed out and the credit card put online was not used and was needed on site so not sure what was the point of doing that online. These made for a confusing and last minute changes needed for my move.EDWARD B.
Le client n'a pas laissé de commentaire.Joe C.
The truck had the engine light on also there was no Ipass. I wasn't happy with the customer service I have received. Over all this is my last time going to that particular uhaul storeLateasha C.
Le client n'a pas laissé de commentaire.CASSANDRA E.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.Francisco S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Myeisha A.
The guy who rented it to us at the Copy Service was wonderful. Very quick and fastHaleigh L.
Le client n'a pas laissé de commentaire.Sabet S.
Le client n'a pas laissé de commentaire.Shaquana R.
Le client n'a pas laissé de commentaire.Cameron Z.
Le client n'a pas laissé de commentaire.Aracelli G.
Le client n'a pas laissé de commentaire.Doretha L.
UHAUL CHARGED ME 19,95 $ AND NO ONE IS RESPONSABLE !laisy L.
Small Store no more room for any more trucksrobert A.
Extremely friendly & helpful. Would definitely recommend this UHaul businessThomas L.
Le client n'a pas laissé de commentaire.Niko G.
It was not the location that I picked up fault but it was a mess horrible experienceVance M.
Le client n'a pas laissé de commentaire.MOHAMMED A.
Chris was very pleasant and professional.Jean P.
Not one thing.edwin M.
Le client n'a pas laissé de commentaire.Susan P.
Le client n'a pas laissé de commentaire.Sandra F.
Every thing was excellent...really appreciated the call the day before and the helpful cheerful energy at the pick up location.I have already highly recommended this location.vicki O.
Le client n'a pas laissé de commentaire.TAMMY D.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Mick G.
Le client n'a pas laissé de commentaire.Michele A.
Nice, helpful and quick responseHusam I.
Le client n'a pas laissé de commentaire.Katrina T.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.patrick H.
Le client n'a pas laissé de commentaire.Joel M.
I was exactly 1 mile over the allowed miles and the guy actually charged me 0,4 cents. Extremely petty in my opinion.Anthony C.
The person helping me took nearly an hour to get the paperwork done. Mostly because he could not figure out the system. Then could not find the keys for the truck and had to spend nearly 45 minutes looking for them. The truck I rented turned out not to be available so they gave me a smaller truck. Which would not have been an issue but I had asked if it still had a loading dock since we were moving very large heavy items. I was told it did...it did not. I had also paid for a furniture dolly that was not available. Most of this can be over looked, but losing the keys to the truck for nearly 45 minutes was not good. They should at least know where the keys are for the rentals. Would love my money back for the furniture dolly...but I fear trying to do a refund might overwhelm this place.Marissa C.
They messed up my reservation, gave me the wrong truck, charged me the higher amount for the wrong truck instead of the lower amount for the truck I actually reserved. I showed them my confirmation email proving they had messed up my reservation. That didn't help. Customer service was terrible. I would avoid this location if at all possible, and maybe avoid U-Haul all together.Gregory N.
Le client n'a pas laissé de commentaire.Jim O.
Le client n'a pas laissé de commentaire.Janet M.
Excellent service all the way around.Lucy S.
The worst experience. Reserved a truck for sunday and waited 30 minutes for the owners to open shop and they never arrived. Had several people waiting that drove an hour away to help me move and had no truck. Totally unprofessional. The owners on anne glidden rd and hillcrest rd in dekalb illinois 60115, should be immediately forbidden to operate uhaul because they represent the name. Absolutely terrible experience.BRET E.