Customer Reviews for Express Tire and Brake
(Concessionnaire U-Haul dans le voisinage)

396 évaluations

740 S Washington St   Fredericksburg, TX 78624

(830) 990-1312

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(830) 990-1312

740 S Washington St
Fredericksburg, TX 78624

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Good customer service

VERONICA H. 
Évaluation :
3

They currently have an employee shortage so there was a bit of a wait time, but they are doing what they can do given the current worker shortage

DAVID KEITH E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
3

The drop off app and procedure is fucking bullshit. I will never rent from u haul again due to your customer service and return app.

TRAVIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

The mobile check in is a nightmare. The area manager was super helpful though and got me through it, but if I hadn't accidentally gone to the wrong location and been given his number by a live human, I never would have gotten my rental.

Chad K. 
Évaluation :
1

The Uhaul bed was covered in oil which in turn was all over my furniture and then my carpet.

TAMARA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA S. 
Évaluation :
3

The trailer I got was in decent shape but was missing the trailer Jack in the front to put it on and off the trailer ball which was a pain. I am glad I am a big guy and able to lift the trailer off my truck by hand by myself or I would not have been able to take it off. This location has a HUGE mosquito problem and I was swarmed by thousands of mosquitoes when I was attaching the trailer and then again when I was dropping it off. This needs to be addressed and mosquito fogged. The other issue I ran into is this location was overly packed with Uhaul trailers and there were no available open spots to back the trailer into at drop off and the location was closed. They need to downsize the amount of trailers they have or park more of them in the back so they have available open spots for weekend drop offs.

GERARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
3

On my response to the question "Was the location clean and inviting?", my "no" response needs to be more specific. Yes, it was clean, but no it wasn't what I would call "inviting". Not sure a small-town tire shop is ever "inviting". When I walked into the office area, there was no one but customers waiting, so I had to walk around back to the shop to find one. The guys that helped me were genuinely helpful.

douglas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

The drop off of truck and auto transport was seamless.

SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Everything was perfect. Quick, awesome customer service, truck was spotless and made my moving day from Fredericksburg to Austin easy. Thanks a ton

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CJ F. 
Évaluation :
1

Horrible customer service at this location

John H. 
Évaluation :
3

I had to return it to the same location which added at least 70 extra Mike's and to the cost if the rental.

Carolyn M. 
Évaluation :
2

The vehicle was dirty, we cleaned with Lysol wipes but it did not appear to have been cleaned in a while. Very dirty, even with COVID concerns. Long wait to pick up vehicle at location.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRMGARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET H. 
Évaluation :
3

Not charge the customer for more days than they actually need the rental. I only needed the trailer for a day, but had to except U-Haul changing for 4 days!!

CHRISTOPHER M P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA R. 
Évaluation :
5

The young man who helped us hook up the trailer was very nice!

SUZANNE LEIGH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
2

The truck wasn't very clean and it steered very heavily to the right. Made my 700 mile journey almost impossible and felt very dangerous having to constantly counter steer. Awful experience. Couldn't drive over 50 mph without the truck feeling as if it was going to crash. Very unhappy with the experience and would like a refund.

DANIEL P. 
Évaluation :
5

The owner of this location was very helpful, friendly, very efficient and knowledgeable, and just a pleasure to deal with. No complaints!

CARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

When we turned in the unit no on was there. Fine. When we tried to use the app you texted me to notify that the unit was in fact returned, it stated that my locator was not turned on. Tried it 3 time , same result. My locator had to have been turned on because I used apple maps to find Express Tire. Your system has a glitch (my opinion)

Rick T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad L. 
Évaluation :
5

We are moving to the area and have used them. They have always been good to us. We received an email telling us that all the Uhaul dealers in the town we contracted to drop off to were not accepting drop offs and would have to drop off in a dealer 30 miles away. I called the dealer I usually drop off with and he let me drop the trailer there.

DENNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
3

Mosquitos everywhere.

Monte L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

Easy and efficient. I have used this location for many years of service and truck rental. Great people

DONN W. 
Évaluation :
5

excellent

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
3

Dropped off on a busy day within two day travel allowance, with many customers waiting. Cleared by personnel without any paperwork confirmation. Charged one extra day for late dropoff. Reported mistake to 800 number and charge was dropped..

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Not needs to be changed.

GRACIELA V. 
Évaluation :
4

Software app for me to take front and back picture of driver license did not work when I did online order. Also, finding all those hitch, mount, and ball ratings was a pain. I have rented from this facility three times before but did not like the length of the checkout time. The online order/ reservation still took too long. The software should keep a database if my vehicle for copying, but not keep my driver license or credit card on file. Good news was that the fellow checking me in was very good at keeping me informed and communicating and should be commended.

BRICE S. 
Évaluation :
5

To me everything is great walked in got help right away and the employee was kind.

GRACIELA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram W. 
Évaluation :
5

Local company great However, application submission through uhaul website at this location took 20 minutes! Kudos for scanning DL but processing was very slow

DARRELL W. 
Évaluation :
3

They were not there. I really cannot answer any questions about them.

Perry W. 
Évaluation :
5

Very easy to drop off at. Nice location maintained very well.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINA H. 
Évaluation :
5

Provide pick-up trucks for rental locally*Employees&owner are aces*Equipment well maintained*Facility centrally located with knowledgeable staff and dependable vehicles*

CARL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Please make sure that available inventory is accurate. I included an appliance dolly with my order, and was charged for it, but it was not actually there, so I had to go buy one.

FRANKLIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP R. 
Évaluation :
3

Express Tire and Brake comingles its tire and brake support and its UHaul support, winds up delaying UHaul support. UHaul activities are slow, and the facility is very dirty.

Richard P. 
Évaluation :
5

Cold water and a snack ! 😉👍

Colby L. 
Évaluation :
4

Well it's showing me being charged twice, two different amounts, one cleared days ago and the other is authorized so as long as one of them goes away it was a fairly easy experience. Just don't want to get charged twice

Jocelyn C. 
Évaluation :
3

Everything went well until it was time to return the 6' x 12' trailer with ramp. 1. When you lower the ramp, it has A LOT of rocks, leaves, and other debris in the mesh portion of the ramp where everyone sweeps out the trailer...and, there's not anyway to get it out of the ramp. ...and... 2. When I returned it, and tried to back it into a space, the trailer brakes would lock and I couldn't back up...I finally just had to pull forward to a different location, and unhook it in the driveway.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA CHRIST M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN EDWARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad L. 
Évaluation :
5

Have been there several times, always very helpful.

MARILYNE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Very convenient location and nice folks

SHANE H. 
Évaluation :
2

Return area is hard to get into and back trailor where they want it Suggest they have you drop trailor up front or clean up parking area Had trouble parking trailor People very kind

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN L. 
Évaluation :
5

The site was excellent... Your site said there was a car-dolly at the site, but when we arrived, there wasn't!

STEPHAN P. 
Évaluation :
4

I got screwed on the gas! I checked it in with the same amount of fuel It had when I checked out. I submitted the pictures to prove it. I guess they figured they'd screw me out 10 $bucks claiming they had to add 3 gallons. Pure BS!! Not sure if big U-haul screwed me out if the 10 $or the local guys. Regardless, I'm out 10 $. Add that to extra 1 $for one mile I was charged, but didn't drive I'm out 11 $. Do that to 10K customers and that's 110 000 $profit for someone at U-haul.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
3

We reserved a 5 x 8 trailer. We called the location the day before our scheduled pick up to confirm if the trailer was already there and if it could be picked up a couple of hours before our scheduled time the next day. They confirmed the trailer was there and we could pick it up anytime the next day. When we arrived we were told that the trailer was not there, they didn't have a 5x8 and that all they had was a 4x8. We didn't have a choice but to take the 4x8, which when we got it home we saw that it was dirty. The inside of the trailer was covered in dirt, there was an empty package of paprika on the floor and dirt all over the trailer. We returned the trailer exactly as we got it and then we were charged 15 $for cleaning. Horrible experience all the way around.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY D H. 
Évaluation :
5

Great experience. Needed a quick solution and were very happy with our service.

Walter W. 
Évaluation :
5

I have no complaints

Lynette S. 
Évaluation :
5

Location was convenient, did the self drop off after hours.

Peter B. 
Évaluation :
5

Windshield gets a bit dusty during storage at this location.

William R. 
Évaluation :
5

Courteous and prompt

Russell M. 
Évaluation :
2

Ensure that there is an employee onsite at the time they advertise that they open.

Brett D. 
Évaluation :
5

Returned after hours, no problem

SEWALL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE T. 
Non les évaluations ont été soumises pour cet établissement.

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