It was horrible. We made a reservation and you guys didn't have any trucks so we had to go 1 hour out of town to pick up the truck. I would never recommend you guys to anybody.
Maree E
Customer Reviews for Extreme Polishing & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly, super easy, fast service!!
richard bOutstanding customer service!
Ruben GThe Extreme Polishing group are absolutely amazing. Hooked up during a torrential downpour, with smiles abounding!! Terrific service. Thanks
richard bSidney was a five star customer service employee!!!!!
ian gMr. Nelson. GREAT DUDE very helpful Nice drop off location.
randolph bGreat experience, the truck did jerk some.
Gracie Hdidnt have the blankets and was rude and did not go over truck with me bad exp
Robert sI requested 24 blankets with my rental, which I reserved online a week before my pick up. When I picked up my truck, at a location different than what I requested, I was informed that they had no blankets. I found another U Haul location that had 18 blankets, so I had to travel to another location to pick up some blankets. I tried to contact 1-800-GOU-HAUL, but was on hold for too long, so i did it myself. Very disappointing.
Jeffrey CI've used this location in the past and it was good both times.
Lemuel CAgain it was a phone location only. No office or equipment any where in site. You need to up date all areas to personnel only offices.
Calvin MKeep the same excellent experience.
Andre MPolite and swift in process. Very knowledgeable.
Dan MThey are very friendly and courteous, they were very helpful.
CHARLES BTwice I have not been able to get the location to come up when checking out and turning in the truck. I was also shorted my appliance dolly that I requested. Truck had mud in the cab. Could not check out bc the system sucks and you can't call bc the lines are busy for hours.
Craig WVery nice and courteous, no problem returning the equipment.
Gus OI have used this location many times in the last 6 months. They are great to work with and always have equipment ready and clean. They are also very professional.
MICHAEL RClean truck beforehand rental
KAYLA MFolks were very helpful... Made turn in painless
KERRY PI asked for an appliance dolly. I have a lot of stairs, so I wanted to make it as easy as possible. They were out. Did they give me advance notice? Nope. Was the subsequent small dolly helpful? Absolutely freaking not. I had no choice, but to move in the rain and it was absolutely terrible without an appliance dolly. Since I wasn't given advanced notice about the dolly, I couldn't get one from anywhere else. Thank you. In the future, for any customers if you are out of something, TELL them in advance. Moving is very stressful and you all made something that worse than it had to be.
JILLIAN GOwners are friendly and engaging. No hassles, and plenty of room in their yard to maneuver equipment.
Christopher TUse this location for local trailers somewhat frequently for household purchases and big cleaning days. Great people to work with.
TRUMAN WVery professional and helpful
GARY OAwesome service. I explained that I had help attaching the transporter to the moving van. And was not to sure how to take it off. He had it disconnected in minutes. Very nice man.
PATRICIA TVery friendly and first rate.
VINCENT eStay the same. Excellent service and very friendly people.
ANTHONY EIf you complete the reservation using your phone, why should you have to go inside to get the keys? Might as well do everything inside, forget all the typing in your phone.
Jim WHad no problem everything worked.
STEPHEN LVery good service
porfirio hThis location is so convenient for us. It was quick & easy to pick up and drop off. Only complaint is no one answered the phone when I needed to confirm someone would be there to help me drop off.
DANNY HVery professional and upbeat. I enjoyed doing business with them.
RAYMOND DWindshield was cracked and still sent over 1200 miles of being worried it would crack more.
SOSTENES GThe truck was clean as you would expect but the truck ran like crap , just not very steady on the road !
Jeremy SInitially confirmed reservation at the Elizabethtown Magnet Dr. location - 1 mile from my home. Was also quoted $.79 per mile (for the Saturday reservation). Today I had to drive 15 extra miles to pickup the truck and informed the weekend rate was $.99 per mile. Customers absolutely DO NOT like surprises! Especially today when the truck rental was already an emotional experience moving my mother into a nearby assisted living facility. I have used UHaul several times for many years. Today was the last.
Sheila JGreat truck. Easy rental procedure. Courteous service by staff. I'll be returning.
WILLIAM KExcellent service
Wilmer MGreat place to rent from!! Nice people good equipment!
Kevin KNothing at this time, everything was great, great service, knowledgeable of the rental equipment, the lady behind the desk was really helpful and informative!
RICHARD JGreat place.
Ronald WThe driver door did not seal. I had to tape the door jam at the top each time I stopped to prevent airflow between the door and cabin. Very frustrating
harvey c