I was charged for the wrong sized vehicle and also my contract said the tank was full but when I got to the truck the fuel level was under quarter tank. In turn i was charged twice for a fuel charge after returning the vehicle. The hassle of calling uhaul several time just to process the return for my fuel was a complete hassle. I am very unsatisfied with this entire Transaction and do not plan to use nor recommend uhaul ever again.
Anastasia M.
Customer Reviews for Exxon Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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So, one if the straps was cut and the other strap was.too short. Couldn't even two my vehicle either it. Returned Asap.
James E.Nothing. Everything is perfect.
davidscott K.Everything was fine
Greg P.Our experience with uhaul was awful. The truck used was old so old that it broke down twice. We called to have it jumped lost an hour + of our time on the reservation. Then it died again we got it jumped. The truck is unsafe, barely driveable and unacceptable to be rented out! Do not recommend when you express all the trouble you had and then are still required to pay full price for the truck rental. Uhaul customer service was awful the uhaul location was fine, I guess nothing they could have done when customer service wouldn't do it!
Loretta R.Had to pick up at a convenience store, with just one person in the store. He had to do all transaction on his phone. Just gave me the key and I had to go to a back lot and search for my truck. There were some minor scratch damage on one side of the truck, which when unnoticed by the pick up convenience store. The gas was on half a tank which means I then had to fill it up and had to gauge a half tank fill up upon returning.
Terry G.Easy in and out plenty of room for hooking up
Joseph R.Awsome
Kurston W.Truck was gross and not clean. Customer service rep on the phone was unprofessional and very rude. Terrible experience with this company and I will not use them again
Holly A.the truck was infested with ants. got eat alive
Aaron K.Got it quick, nice place, no probs, very helpful
Axel B.Unimpressed by everything in my experience
Eric F.Sunday drop off no one there. The problem was Uhauls APP. Would not let me include pictures of trailer inside. Had to call and use call back that person was excellent and helped a good bit.
DAVID D.Clean truck between customers, especially in the covid world we live in now ... trash was all in the cabin of truck , wires hanging from underneath steering wheel, truck out of alignment, also , back of truck was filthy with broken glass everywhere and trash left behind from previous customers.. on top of all of that when I picked up the truck there was no gas in it .. zero ... before I left I had to fuel it (at their location ) (with higher gas prices) . I was also told I could not return the truck to a closer location to where we moved . So I had to pay for milage to move to our new location... plus returning it back to that location . We moved 80+ miles away ..
Jennifer P.Excellent experience!
Stacey K.Easy check in
GRAHAM L.The owner doesn't deserve to have U-Haul's license he's a liar a thief and fraud
BRYAN C.I was told after asking the Exxon manager from the rental site multiple times that I could drop the 6' x 12' trailer off in Bluffton, SC as the manager at the Exxon Mart told me he would open up all locations in this area. Upon trying to return the trailer in Bluffton and wasting fuel and time, I was told that they did not accept trailers and to call the 866 number for UHaul. I called the 866 number and was told the closest location was in Savannah which was a 38 mile drive one way from where I was at which did not work. I ended up researching on my own and called the 866 number back and they helped me locate a drop off location that worked better for me from a convenience standpoint on my way back upstate SC. Also, when I set up the reservation, I needed a dolly/hand cart and selected this, however, the Exxon Mart told me upon my arrival that they did not have one so I had to borrow one from a friend. The trailer equipment was clean and worked well, however, the manager of the Exxon clearly gave me a line of S**T just to appease me upon rental. The manager did not help or show me how to hook up the trailer which I figured out and I had to lift the trailer by myself to connect to my hitch.
Douglas B.AC WAS NOT WORKING AT ALL. IT WAS SO HOT RIDING IN THERE WITH NO AC
SENTELL A.It was so easy, to pick up and drop off. Only wish they had of mentioned that there were no hand truck or blankets then I would have rented.
IVY D.I was overcharged for the use of this truck. I took pictures of all the gauges when I picked up the truck. They didn't have me sign a contract or anything. Just handed me the keys. I reserved online and was given 1400 miles. I went 1358. I was charged by the mile. That is incorrect and needs to be refunded.
Bryan H.I don't understand why it cost me $980 to go south but the same trailer going north one year later was only$350.00. Can someone explain this to me
TIMOTHY H.Excellent customer service from start to finish.
KELLEN C.Nothing that I noticed
JOHN F.Keep up the friendly professional service. Great people!
David W.Experience caused substantial delay. The mobile check in process crashed 3 times, I waited for 25 minutes calling in to the 1800 number without an answer, and the dolly I reserved was not in the truck nor was I able to get one from the gas station attendant. I was forced to wait until the following morning to rent a dolly at a different location and was charged for the origional dolly I never received. This was the worst experience I have ever had with a rental truck and will never use Uhaul again.
Michael A.Only had one truck and no supplies.
Robert T.When I arrived at 9AM on 10/29/2020, a teenager was the one who rented me the 6x12 trailer and told me to hook it up and drive around to the front so he can take a picture. As I'm connecting it, he comes out and says he has to do the chains for me. He did not connect them properly, they were literally dragging the ground and the rubber latches were left unsecure. The trailers lighting wire extension was ripped to shreds but luckily my truck wiring is long enough. He took the broken extension with him. 2nd, the brake fluid was missing the cap but the rubber gasket was still there and looked like fluid was full and uncontaminated. I had to take the cap off of another trailer, a car hauler. He didnt check the lights either, I had to ask him to go to the back and check them while I operated them. They should not let customers hook up trailers. It is very dangerous but it was a good thing I knew how because I'm not sure he'd even be able to lift it onto the hitch. Dont get me wrong, he was very nice. The owner of the store shouldn't put him in that position. When I returned the trailer at 8AM on 10/31/2020. I went into the store and the owner told me to unhook it and go, he will take care of it. He didn't offer to unhook or inspect. So, I'm not even sure yet if he put it in the system that it was returned and returned early. Merci.
Derek D.The inside of the truck was dirty and not cleaned from previous use
robert D.Was glad I could pick up the trailer so early. Made the day much easier.
Mitchell R.There are cats living in and around the equipment and feces everywhere. The trailer that I rent had red clay mud in it that had to be cleaned out prior to putting my furniture on it. I had to hook up the trailer by myself and then wait on them to come take a picture. All around bad experience!
JAMES A.Very good customer service. Thank you.
Robert O.Out in the middle of no where. Tried to get a truck closer to my location, but none were available. Also could not complete online check in with out going into store.
Harve B.Trailer broke down.
Joseph T.I didn't see a thing that needed improvement.
EVERETT G.I originally had a trailer rental pickup from a rock Hill location, but due to a previous customer who rented the trailer and was late on their return I had to pick up at another location. The difference was a 45 minute drive instead of a 10 minute drive, so I wouldn't have considered this if I knew that change would've occurred. By the time I found out it was too late for me to consider other options. I will say I appreciated the owner of the Exxon being really nice, helping me hook up the trailer without me asking, and helping me check my lights!
Steve B.Very easy, Thank you!
JUSTIN M.Excellent service à la clientèle
MICHAEL F.We dropped off the trailer off hours...but had no issues.
Meg Z.Double check that the equipment is ready for rental. I got to the location where I was picking up furniture to find 50 blankets in the back of the trailer. I returned to the Uhaul location after I loaded my furniture to return the blankets. Just added inconvenience.
Deborah F.I absolutely would come back to this location for an in-person rental. The 24/7 process was a pain and we didn't have good phone reception there - too much hassle - too many documents and not happy about sending them via the internet due to security concerns. Very happy with the in-person rental though. The people at this location were GREAT!
Darcy C.Nothing. Everything was perfect
Glenn R.I got a statement for $160 saying I kept the trailer longer. NOT true. I turned it in a day earlier in Mountain City Tennessee. The place was closed and had a sign saying drop off in back WHICH I DID. I BETTER NOT BE CHARGED THAT AMOUNT
Roy S.Keep up the good work.
Lawrence W.Just like last time it was a shit show. At pick up location the guy didnt have anything ready. Didnt inspect anything or look at the car hauler after i had to hook up myself. Only to find out while on the road at night the trailer had no running lights. I also ordered boxes but when i got there he said he didnt have any. At drop off point location had no network or cell service to do the check in myself. You people should just send me trucks to rent out since anyone can do it apparently. Atleast id make sure equipment was safe and of dot standards. You would think a corporate company like this would actually go to these location and make sure these people are able to rent things and can be held to some standard.
Jonny E.