no problems
Hipolito R.
Customer Reviews for EZ Car and Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Employee was abrasive and curt. We have rented from Wyoming avenue in Kingston,PA, Wilkes Barre , PA, and Scranton, PA and have always been treated with respect. This location is horrible. If we are ever sent to this location again we will need to look into a different company.
Thomas V.easy
Sheila C.Bad customer service. Didn't listen to me on where I wanted to drop of the trailer I rented
Eduard M.So Easy
JANE N.No Problems
GUSTAVO A.The trailer was full of leaves, rust, and dirt from whoever previously used it. I had to sweep it out. The pickup location was kind of odd, but the person who was there was helpful
MADELEINEMORGAN J.super friendley staff there
JOSEPH K.super helpful made they made sure everything was hooked up correctly
GLEN E.First you can have the gentleman at the front desk be much more helpful. I had to hookup the trailer myself as he couldn't be bothered to come out and help me. Then when I got it to where I needed it to be used it had junk in it that I had to remove. VERY VERY disappointed with the customer service experience I encountered.
JOHNJOSEPH K.Made It easy
RIGOBERTO A.super friendly knowledgeable
LOUIS H.When going inside location to get keys, both employees were not wearing masks. Both employees seemed bothered by me trying to pick up my uhaul. When getting in uhaul, it was a mess. Huge Crumbs in the cup holders. Dirt everywhere. Gas was not full. It was not even worth me going back into the building to let them know as it was such a poor experience. I cleaned it at home myself and filled the tank. Much easier than dealing with this location.
Morgan K.bad they have paid me twice from my card and the truck did not even run miles it was right here in wilkies barre they returned the amount of 88,2 that they had taken from my card then they took it again and today 3 days later I see that they were debited of my card 70 dollars more, I already made the report to my bank and if it comes back and something abnormal happens I will report it to the police and I will take that to the last consequences and I will have the business closed ok I have all the capture about what they have done and I immediately called the bank and whoever assisted me saw it and is reported., la dirección de esos mañosos es la 445 Pierce St kinstong P.A tomorrow I will go there to tell everyone so that they learn and see that not everyone is an asshole 🖕🖕🖕
ENID M.Tge key wasn't in the lock box as stated and I had to wait 2 extra hours to get the key which put us behind schedule.
Brian G.things were perfect
Michael M.No comment
ANDRES A.no problems
Patricia O.Quick in and out
Mark E.no problems staff very helpful
Carol L.The service was prompt and friendly.
George S.No Problems Fast
Abdullah A.overall was good
Michael K.Location has no room.
Michael K.Everything was fine.
Floyd G.Wish the selection were greater at his location.
Sandra R.pleasant staff
william L.So E-Z
Marie W.Nothing... person I dealt with was great..
Elliott S.??
GRACE H.hassle free
linda D.The gentleman who was running the place stated to me he would be there til 5:00 i rushed around to return the truck before he left for the night, i arrived at place at 4:30 and no one was there i also notice the sign saying opened til 6:00 Monday thru Friday... Otherwise everything went very well...
Phillip R.The location was close when I came in
Claudia H.Ensure that everything is explained in its entirety. I was given a vehicle with a 1/4 tank of fuel. I was told to return it with no less than the same amount of fuel. Not knowing the fuel mileage of the vehicle, I filled the tank. When I arrived at the drop off location, I was not given credit for the fuel that was remaining in the vehicle. It was well over 50 dollars. As I didn't know how the mpg would be you should have credited the excess fuel and I was told flat out no!
Stephen B.No Problems
ashley B.no surprises friendly knowledgeable staff
buljbulj A.easy process
PHILIP C.No Problems in and out
Bernard B.Best location I ever rented at
LEONARD G.pleasure to do business with
EMILY M.they were a big help
SEGUNDO S.had small accident made it really easy to resolve
RICKY M.No Problems
MELINDA G.Never a Problem
SHARDA W.in an out great service
JOSEPH B.easy in and out
RUBEN S.No problems
SHARDA W.everything was great
DENNIS B.It's the U-Haul website. It adds answers and other items which at check-out had to be removed. I had to go to another location, thankfully local. I wanted the truck for the day but the location I reserved from said I only reserved for 4 hours, I don't remember doing that?
Joseph E S.excellent service
THOMAS M.no problems quick In an out
JOSEPH B.I'm very happy with my experience with Uhaul. I needed a truck the same day I rented one and got one. Very good on gas. Very courteous employees. Will need another truck within a month from now and I will go with haul again.
patricia G.The driver side visor would not stay up. The visor fell down several times while driving blocking my vision. Very dangerous.
mellisa R.no problems as always
DIMOSTHENIS R.no problems really friendly an fast service
JESSIE S.This was one of the worst experiences ever with Uhual. The truck was reserved at 9am, I finally got it at 12:30pm. I also reserved an appliance dolly, the store didn't have one and told me I could just 'drive around and find one'. When I asked them to call places (so I wouldn't rack up extra unneeded miles) they said they couldn't help me and to just drive around. I finally found a Uhual with a dolly only to realize that a couch had been left in the truck...meaning they DIDN'T check the vehicle, after I specifically asked if they had. When I went back, they had closed up shop(1pm). So if the person who was late with the Uhual hadn't gotten there when they did, I wouldn't have had a truck at all. I will never use this Uhaul location and suggest that no one else does either.
Dan K.no problems quick in an out. Best experience I have had renting a uhaul
Jerry R.u haul trailer not clean not original location for pick up cleaned outside cost six dollars driveway at pickup=icy
DENNIS C.