Customer Reviews for EZ Food Market Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Zitong W.
Le client n'a pas laissé de commentaire.Nurzhan Z.
I'd recommend having associates be more familiar with the check in/out process. I signed up to just check in/out myself but then I had someone come up when I was already on the last step insisting on doing it for me and repeating everything I'd already done. Other U-Hauls have also used the x stickers better on all the damage on the truck. Our truck had a lot of scratches and dents that didn't have them when we picked it up which worried me but didn't end up being an issue. The check in process went more smoothly.Clay B.
Inform the customer of ALL COSTS BEFORE PICKING up the truck. Especially if the charges were not even mine.Cynthia M.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Robbiejames N.
Le client n'a pas laissé de commentaire.Brandi G.
Le client n'a pas laissé de commentaire.Charlene S.
Le client n'a pas laissé de commentaire.Edward M.
Very small area for trucks, but convenient locationJeff G.
Le client n'a pas laissé de commentaire.NEREIDA V.
The mobile check-in process was unnecessarily complicated and frustrating. The web page reloaded so many times and made me fill everything out again that I ended up downloading the app in the parking lotâ€¦which also didn't work super well, though eventually it did. Other than that, it was fine and the employees at this location were polite and helpful.Elizabeth B.
I was chiseled after return of a t ruck for about $15. Also, I returned it early by 40 minutes and they did not reduce the time to credit back anything. I am not pleased now.Mary G.
Le client n'a pas laissé de commentaire.Ibrahim M.
The car's engine light was on for the most recent three 10' uhual bookings. Not sure if all three cars are the same one.Yanghui W.
Le client n'a pas laissé de commentaire.Julie L.
Le client n'a pas laissé de commentaire.Stephen S.
Acquisition was quick, easy and painless. The proprietor was professional and eager to help. The equipment was clean.Chris S.
Le client n'a pas laissé de commentaire.Rachel A.
Le client n'a pas laissé de commentaire.TREVOR E.
Overcharged me and the truck drove horrible they have to fix there trucks before renting it's dangerous and people can get into accidents like thatDARQUITA W.
Location was convenient. Equipment was in good condition. Agency was friendly and very helpful.Jerome D.
Le client n'a pas laissé de commentaire.Betty W.
This location was actually a little scary. Store smelled of different types of smoke and was not inviting. Person we returned vehicle to just took the key and told us we would get an email. Did not look at vehicle or equipment or anything while we were there. Made us a little nervous. Better training or higher expectations of people representing your company might help.Allison A.
Where I went on plymouth ave ,the owner was a good representation of good fast service.I was good.Earl P.
Les rate but everything was prefectFOSTER W.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Corinne H.
The interior was not cleaned. Cup holders were stickywendy B.
they were very friendly and helpful quick and easy... no complaints from meLUISANTHONY R.
Excellent customer serviceFarhan H.
Received the uhaul dirty and with no gas.James P.
Excellent service à la clientèle. Easy pick up process. Great experience.Katherine P.
Nothing, S.K EZ Mart made my experience very easy and pleasurable. I would highly recommend anyone I know to rent a U-Haul from this location they are extremely nice people. Marvin Williams 12-30-21MARVINJ JR W.
Le client n'a pas laissé de commentaire.FLORETTAY N.
Have someone on site to inspect the return..EDWARDP C.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.VIOLETA R.
The truck was very clean easy to get and we will use this place again if we move.Anthony G.
Nothing I can think of..PERRI M.
Le client n'a pas laissé de commentaire.JULIO G.
Le client n'a pas laissé de commentaire.donald R.
workers were very courteous and timely. had no issues.Malcolm B.
Le client n'a pas laissé de commentaire.Isamaris A.
Le client n'a pas laissé de commentaire.K S.
Concern was Vagrantsjoel C.
Le client n'a pas laissé de commentaire.Brandon C.
Le client n'a pas laissé de commentaire.GUYR B.
The person who helped me exhibited well above average customer service skills. I appreciated his patience and willingness to help. He made my experience above average!!Ross O.
Truck was not clean in or out. I had to clean all the windows and sanitize the inside. I was also charged for extra miles because of the pickup location was not close to my home.CRAIG S.
Le client n'a pas laissé de commentaire.Nicholas R.
Le client n'a pas laissé de commentaire.Donna H.
Le client n'a pas laissé de commentaire.Maria S.
My original pickup location was an hour drive from where I said I could pick it up. I didn't find out until about 6:30 the night before I was scheduled to pick up the truck. The trailer I had a reservation for was not available until after I was planning on leaving so my wife and I had an extra vehicle to drive for awhile. I had to talk to three different customer service people before I got anyone that helped find a Uhaul that was closer to my location. I was pretty irritated by all the shenanigans I had to go through. The reservation I made apparently didn't mean much to uhaul.Jared B.
Le client n'a pas laissé de commentaire.SALVATOREROBERT Q.
Todo estuvo bien, gracias.NORMAIRIS V.
The location was fine once I got there. Uhaul sent me a link to the location to pick up. I clicked that link. It took me 20 minutes in the wrong direction to a separate uhaul center before I tried to do the phone check in and it told me I was not in the right location. Once getting to the location it asked for things such as lease agreements and passports. This could have been completed much earlier than when I was in the parking lot trying to leave with the truck. By the time I received the keys and left I was 50 minutes late and into my attempted uhaul experience. The pickup location was fine. Uhaul was difficult.Cameron A.
Le client n'a pas laissé de commentaire.STEPHENP L.
Please honor reservations made weeks in advance for UHaul specific locations. I did not feel safe traveling to the location I was provided and I would have blamed UHaul if anything happened. Merci.Vedran C.
Le client n'a pas laissé de commentaire.DOnald S.
Le client n'a pas laissé de commentaire.THOMASMICHAEL M.
Amazing guys, would definitely rent from them againJOSHUAD S.
Please make the return process clearer. Per online instructions, return to key box drop off, per Staff at EZFood, return to staff.KATARINA N.
Le client n'a pas laissé de commentaire.Laura C.
While this was good, my booking was originally for 400 State Street for an after hours booking, and arriving at 8:30pm, and with a receipt confirming my after hours pick up, there was no truck available. I spent 30 mins on hold before being cut off, and a further 30 mins with a second person before getting relocated to EZ Food Market. A really terrible way to spend the evening, having flown up to Rochester for this tripJames G.
Le client n'a pas laissé de commentaire.Martha S.
Le client n'a pas laissé de commentaire.Keith B.
Have clearer instructions available on how to start the truck, otherwise very nice people, great serviceKEVIN CONNOR S.
Le client n'a pas laissé de commentaire.Makenzie F.
Le client n'a pas laissé de commentaire.David L.
When I left the location in Rochester NY I told the attendant that the gas that was indicated on the sheet was not the same as was in the truck...he told me not to worry about it. I drove from Buffalo to Rochester and stopped and put $25 dollars of gas in the truck to put the indicator back where it was. When I got to Buffalo they charged me another $32 dollars on gas...so it cost me $57 dollars to go 70 miles plus the cost of the truck. Do even if I only got 10 miles to a gallon ...that's 7 gallons or about $25...how did it get to $57....total rip off!MARKF C.
Always a pleasure to deal with. Friendly and fastKELLIANN F.
Le client n'a pas laissé de commentaire.Shekina V.
Best uhaul everHASANMOHAMAD S.
Be sure to really understand steps before you go - busy store -TIFFANYD O.
Le client n'a pas laissé de commentaire.SCOTTMICHAEL P.
The guy at the location went out of his way to clear up some problems we had. He was an absolute angel !DENNISMICHAEL JR R.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.LeKeshia L.
Very professional and fast! Great experience. Would highly recommend!KELLIANN F.
I had a fast and efficient service, they were very polite and helpful.AUSHYAL H.
Le client n'a pas laissé de commentaire.Primere H.
Customer service was perfect. The gentleman was knowledgeable and very helpful. I like the fact that it's a gas station and a convenient store. We were able to refill the truck at the same location. I would definitely go there again!SHIRLEYANNE K.
Very sufficient and reliable. Will absolutely use their services for future moves!Shamaleitha B.
Excellent service à la clientèleTonya G.
Very helpful when I was having troubleBenjamin S.
Le client n'a pas laissé de commentaire.Shykeria S.
I would like someone to contact me ASAP about my experience, I could have been seriously hurt it was so unsafe!!AMYM H.
Fastest and easiest U-Haul rental ever. Very convenient.Kendra S.
Le client n'a pas laissé de commentaire.MARTINA II Y.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Rob C.
Great locationHASANMOHAMAD S.
It is the most sketchy looking place to pick up a uhaul. I did not think i could puck up a uhaul from the same place that also sells glass pipes.Timothy R.
Le client n'a pas laissé de commentaire.Manuel R.
Le client n'a pas laissé de commentaire.Emmett K.