The manager was very friendly, accommodating and helpful. I appreciated his service very muchKathleen L.
Customer Reviews for EZ Mart 1
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, NC 28401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 5h am à 10h pm
- Ven : 5h am à 11h pm
- Sam : 6h am à 11h pm
- Dim : 7h am à 10h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I originally selected this location because the van was available at 9:00 AM. The people behind the counter were very helpful, hard workers and pleasant. Unfortunately the van did not come back till 10:20AM. The previous renter had overslept. We were flexible with the time and we had a few patient neighbors who were involved with the move. I had to wash the windows since they were covered with bugs. The size of the truck was big enough for everything. Comfortable to drive. Good air conditioning. Great visibility. Low mileage truck. This site only had one van and a number of box trucks.Linda F.
Was very good serviceNORMA C.
Super helpful and quick! Great staff!SUZETTE F.
Le client n'a pas laissé de commentaire.ALEXA M.
I appreciate the kindness of the staff, the smiling faces, and the help throughout the entire process. They provided great customer service. I will definitely use the Castle Hayne location again. ReneeRENEE G.
Le client n'a pas laissé de commentaire.KELLY ANN T.
Le client n'a pas laissé de commentaire.MICHAELA R.
The guy that helped me was very nice!judy S.
Le client n'a pas laissé de commentaire.EBONY H.
So awesome and kind!! Easy in and out. Went above and beyond!TABITHA M.
Great customer service!! A+MARK M.
Le client n'a pas laissé de commentaire.PATRICK N.
Le client n'a pas laissé de commentaire.Andrew B.
Nothing needs to change. Eddie was super friendly and very friendly! He explained my contract so I knew exactly what would happen!RONDA B.
Le client n'a pas laissé de commentaire.Robert L.
Very friendlyCECELIA C.
Le client n'a pas laissé de commentaire.GWENDOLYN J.
Excellent experience, very friendly and easy to work with, many thanks!Woodrow C.
Have Eddie as your point of contact. Excellent customer service. Patient & Friendly.Migdalia D.
I ordered a cargo van and paid for the dolly. It was after hours when I realized there was no dolly and I needed it to complete moving. The next morning I called they said they would work it out. I was a little late but I figured since there was no dolly they would be understanding as I spent my night having people help me move some of my heavy belongings in bins without a dolly which was alot of hard work. Unfortunately there were some items just too heavy to be carried. When I arrived at this location I was given a somewhat hard time. Told I was late and all he could offer was an extra hour with the dolly. I told him never mind I'd have friends just help me as that was not enough time. He said oh I'll work with you. Well when I got back home I called and he said from 8:46am I had until 10 to be back. At that point I called Uhaul themselves. Whilst they did get me a 12 additional hours(which was still an inconvenience because I had to pay for help this time since my friends had prior commitments.) I will never go back. What should have just cost me 82 and the price of pizza for friends ended up costing me more to hire local help. Will NEVER use this location again. It is also frustrating that instead of apologizing for the mishap with the missing dolly, the manager/owner just said it was the websites fault and I shouldn't have been offered it as it doesn't come with cargo vans. Lastly, they advertise 24/7 usage for 20 a day plus milage, insurance, etc. While this location does not charge the same. You are maxed out at 12 hours.Lauren B.
Le client n'a pas laissé de commentaire.HILLARY J.
Everyone I've dealt with there is extremely friendly and helpful. Very nice people!PAMELA O.
They were quickKirt L.
Le client n'a pas laissé de commentaire.PAMELA O.
The truck had many warning lights on.Joshua Z.
Trailer did not have a toungue jack, was propped up on a concrete blocl. Hard to hook up to a truck , no spare tire providedRob G.
Le client n'a pas laissé de commentaire.JOSEPH W.
Owner and employees are super nice and helpful!Kathy J.
Le client n'a pas laissé de commentaire.JENNIFER L.
Le client n'a pas laissé de commentaire.Dana B.
Le client n'a pas laissé de commentaire.Terrie H.
Le client n'a pas laissé de commentaire.Terrie H.
There were Maintenance lights on the truck that needed to be attended to but the truck ran as expected and we did not have any problems.jenifer G.
Great team....Lionel S.
Very patient with me.Lorie B.
Le client n'a pas laissé de commentaire.Michelle A.
Le client n'a pas laissé de commentaire.Lionel S.
Owner was very friendly and make the checking experience a lot of fun. Really nice guySteven M.
Le client n'a pas laissé de commentaire.Francesca C.
Friendly and great customer service!Carl B.
Really excellent customer service thank you!polly P.
They were open late which allowed us to retrieve our rental at 9pm. The clerk working in the store was friendly and helpful.Lisa R.
No comments at this time. Thank you.Mary G.
Le client n'a pas laissé de commentaire.WILLIAM C.
This was the absolute BEST rental experience ever! Eddie greeted us quickly and was very thorough with all information regarding the rental! I would highly recommend renting from this U-haul location !Lisa L.
Le client n'a pas laissé de commentaire.BRIAN S.
This is a wonderful place to go rent a U-Haul they take time with you and explain different things very polite considered I would recommend them to anyone that needed to get a U-HaulTONYA G.
They were so kind and the process was smooth!Latisha R.
Please stop by and pick up the u-haul of your choice, the best customer service ever in the area, stop and pick up a snack and enjoy the ride!!!marcela P.
Le client n'a pas laissé de commentaire.NICHOLAS P.
Very friendly.DEREK S.
It was helpful because it was late and a last minute truck rental so they saved us for being open. However they told us we could drop off at any location in Durham however when we went to our closest uhaul to our new place they told us they would charge us 500 dollars if we dropped it off. Super inconvenient because we had to leave and travel another 15mins to a new location.Amanda G.
Le client n'a pas laissé de commentaire.Larry K.
Le client n'a pas laissé de commentaire.ELMER S.
Le client n'a pas laissé de commentaire.MATTHEW C.
Le client n'a pas laissé de commentaire.James B.
great location & great help thank you again for all of the help!Jesse D.
Le client n'a pas laissé de commentaire.Nicholas E.
Le client n'a pas laissé de commentaire.charles J.
Le client n'a pas laissé de commentaire.fay lamar D.
Le client n'a pas laissé de commentaire.DEBRA R.
I did not want this location. When I called to try and drop it off somewhere closer to me. He was not helpful at all. He said I had to take it there. When I got there he was rude. I do not appreciate having to drive 8 miles from my home to drop it off. I went past several u hauls before getting there. Poor customer service. And employee was not helpful at all at drop off.Scott S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Nicholas P.
The owner of the ezmart is pleasant to work with and is very helpful and courteous as well.Allen P.
The person that helped us made some comments to me that made me feel uncomfortable. The U-Haul was very dirty and I did not have a good experience at this location picking up the truck.Dani T.
Le client n'a pas laissé de commentaire.Patrick H.
The gentleman who set up the trailer to my truck was very friendly and helpful.Robert L.
Friendly service!Joshua C.
Le client n'a pas laissé de commentaire.thomas R.
Very friendly and helpful just overall good peoplejohn D.
first drop off on 8th street, wilmington was not a good sight and with a drop off less than a mile from our home it was rediculous to send us downtownPeter R.
Le client n'a pas laissé de commentaire.Laurie B.
Asked for dolly on line and it said I would have one, but one was not availableHarold N.
it's a convenance store. I was given the unit number and told where it was parked. I had to hook it up myself and could not test the the brake lights because I was alone.dayton D.
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.elizabeth T.
Sam was great, truck was ready with the supplies I ordered. Very friendly and will go here for my next move.Joseph C.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.TIM G.
Le client n'a pas laissé de commentaire.philip D.
The location was convenient for my move. The truck had remnants of asphalt singles. I had to sweep it before loading it. Otherwise a great truck.Scott C.
Guy smoked inside and was a cig butt in the U-Haul Ashtrayrobert M.
I mean it was a pretty sketchy gas station that they smoke in and sale drug paraphernalia soo yeahMichael D.
Le client n'a pas laissé de commentaire.Anthony T.
The drop off location was closed for Good Friday. I was going to drop the trailer hauling my car off at the drop-off location and unload the furniture loaded on the truck. The space at the condo for the furniture was very tight and getting the trailer around and unloading with the trailer attached was not what I sign up for. I took about an extra 3 hours to unload which meant I didn't have time to dispose of the furniture cartons. I was charged an extra 200 $for cleaning out the truck. I had no choice because of the miscommunication of the drop off site. I don't think I should have been charged the cleanup fee of 200 $because if I wasn't told about the drop off site being closed. I would have made other plans had I known that. Harry TaylorHARRY T.
I dropped the vehicle off with the correct amount of fuel. However, when the U-Haul personnel checked in the vehicle after I left, I was charged for not enough fuel. I also feel the amount charged was excessive and unfair.Greg M.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Dianne H.
Very helpful staff, even though single person running operationJames B.
Le client n'a pas laissé de commentaire.JOYCE S.
Le client n'a pas laissé de commentaire.Leah C.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Fran S.
Le client n'a pas laissé de commentaire.Colon W.
The people at original Florida location were great but the drop off location stunk of cigarettes and dreary.steve R.
Le client n'a pas laissé de commentaire.Ashlin F.