The place was raggedy and empty. There were no employees there to help and I was forced to call U-Haul customer service just to get the code from the key dropbox. My overall experience with U-Haul was terrible and I will not be using this company ever again.Jade A.
Customer Reviews for EZ Money Tax
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented this truck on 2-11-2022 and returned it on 2-14-2022on today, 2-24-2022, I'm receiving another pending on my account. This place assistance was horrible. They are still attempting to retrieve funds and I don't understand why?????Sandra B.
Business was not open. Instructions to pick up truck were not available. Location was changed for pick up. Absolutely awful experience!WILLIAM T.
When a Customer call, call the customer back no one call me to Discuss this bill that you all sending me.Curtis R.
This pickup location offered contactless pickup that worked for me.JORDASHE D.
customer service was poor, the app was poor, left me waiting an hour to get the truck while waiting on site..never again using uhaulGLORIA P.
Be open. Or have someone there for safety reasons.Vikiyah D.
This is not a welcoming or helpful location. I arrived to drop off my truck and the store (a tax preparation center?) was closed during what were supposed to be normal business hours. It was unclear where to leave the key to the truck and there were no staff anywhere to assist me. I do not recommend this site for anyone wishing to drop off a U Haul vehicle.Jeffrey A.
I reserved my 10' truck a month prior to the day I was moving. Upon confirmation of my truck, we drove to the location. It was in a terrible part of Atlanta. When we arrived, I spoke to the Uhaul field manager. She informed me that the only truck she had available had a part of the engine stolen from it and there was a homeless man sleeping in the back of it. We contacted Uhaul on the phone and were informed that there were no trucks available for that day or the following day. The field manager somehow managed to find a stashed truck in a nearby parking lot and granted me access to it remotely. I was severely disappointed with this experience. I will be asking for a refund.Erin M.
The communication on the Uhaul site needs to be better for this location. This is a virtual pick up and drop off location. I chose in person pick and I was lucky one of the owners happened to show up. This is a tax place and they are closed for this time of the year. Which is why all their pick ups are virtual, but uhaul site allowed me to choose in person. The owner was nice and very helpful with checking me in, and had awesome customer service. I have an issue with the Uhaul website and booking.KELLIE B.
No code was provided for drop-off and I was assured repeatedly it would be upon completing the return equipment process. Just another blunder on the part of uhaul.Drew G.
Uhaul smelled like smoke and was very dusty when I picked it up.Vanessa M.
Le client n'a pas laissé de commentaire.Tabitha M.
I arrived to two locked uhaul boxes but did not see a designated dropbox anywhere. I hope the black generic dropbox on the door of the ez tax location was correct because they all look the same and someone could easily drop the keys in any of the identical boxes.Isaiah W.
The truck was larger than I was guaranteed plus it was filthy; some typ of soda was spilled on the floor and it was extremely sticky.michael F.
The location was extremely difficult to locate. I was given an address and told that it was a U-Haul facility, but the name on the door was that of a tax service center. To make matters worse, the door to the location was locked and I had to call a representative on the phone just to return my rental! I spent an unnecessary amount of time locating and returning my rental. unpleasant experience overall.Aaliyah G.
First this location was closed when I dropped it off. Then I dropped it off on time and they charged me for an additional day. I am NOT AT all please. Had the nerve to even call me saying they Needed the truck and it was sitting in their parking lotAmanda B.
Le client n'a pas laissé de commentaire.Jasmine J.
Location was closed even on operating hours. Was forced to do an online drop off. Hope I'm not charged for it. The place is very dangerous and not welcoming to anyone.Ian T.
Le client n'a pas laissé de commentaire.Patrick D.
The most out of the way location I've ever used. They don't seem to do much business as there was only one UHaul truck in evidence. I was able to turn in my trailer easily and the attendant was friendly.ERNEST K.
the pad lock was broken, so I could not securely lock my belongings when I needed to take a break in the middle of moving.Maxwell S.
Our truck had ants in the cab and the truck constantly would not go in to drive. Had to turn it off and turn start it back up for it to go.KELLY B.
We had planned our moving weekend well by renting the uhaul well in advance. The day before the pickup I received a text at 10PM at night saying that the truck was ready for pickup. What I didn't notise was that they had changed the address to another part of town. That was a lot further and out of the way. After losing a lot of time standing in line and driving around we finally got to the other location. Service there was very poorly, truck was dirty, gas was not where it should have been. Very poor service overall. If possible i would like to ask for a refund because all of this made or day a lot more stressfull and we lost about 2 hours in the morning driving around.Joran V.
Someone had been smoking in the truck. Cigarette butts in ash tray and smell of smoke. Moving dolly was missing and the light in the back of the truck was melted like it had been on fire.Jill M.
I booked a reservation for a U-haul truck at a location on 14th St in Atlanta. That morning, I got a call saying that there were no trucks available and I had to drive an extra 6 miles to another location. I was very disappointed that U-haul did not save the truck reservation at the original location.Jack G.
Making sure rental locations are notified of scheduled rentals and verify that the trucks are ready and available. I want able to pick up from my original location because apparently the owner didn't be the equipment/keys "setup" for me to pick up.DAMARI W.
Le client n'a pas laissé de commentaire.daniela R.
Le client n'a pas laissé de commentaire.CHELSEA F.
Le client n'a pas laissé de commentaire.CATHY T.
No air conditioning in July in Georgia! Had to ride with windows down. Could not hear my GPS directions because of the wind noise due to no AC and windows down. Had to keep looking at GPS map causing a higher level of anxiety and creating a higher level of danger in the move. Drop off location on the contract is nonexistent- 110 uga is a totally made up address and the zip code placed on the contract does not exist anywhere much less in the drop off area around Athens Georgia. Had to hunt the location of drop off after a stressful day of moving. Locations on internet searches were misleading at best and nonexistent- needs updating. On top of that I made reservations two weeks in advance at a uhaul location just a few blocks from the address I was picking up the initial location. The evening before the move I receive notifications from uhaul that I have to drive an additional 10 miles through stop and go (both there and back) to pick up the uhaul in a very seedy part of town where I find an almost totally aboned run down strip mall with bars on every door and window and not a sole there when we arrived. Very unprofessional from start to finish Uhaul. I think you owe me a refund. This is the gospel truth.Mallie S.
Maintenance need to check the vehicle. It appear the transmission is going out.Virgil S.
They were extremely accommodating and very friendly, great team.Phyllis S.
Le client n'a pas laissé de commentaire.Salina T.
My original reservation was #26486366 for June 2 @ 10. I got there at 9:30 and the location was closed. I went to nearby location to see if they have any truck but all of them was booked for the day. They did not arrive at the location until after 11:00. When she got there it took 30 mins to complete and print my contact. I was told that I would receive $50 compensation for my time and has not received it yet.Sanova N.
the tire pressure was low & I had to put air in the tires before I could use it.MARY V.
SHe was sweet!Jahlil M.
Only one person working. In a pretty rough part of town. Owner said they would be there at 8:30 and showed up at 9:00. There was a line by the time it opened.Trent W.
Le client n'a pas laissé de commentaire.Terri S.