Customer Reviews for EZ Self Storage LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nothing to improve. Bree was excellent and extremely helpful. Everything went much smoother than usual and this was an overall great experience.

Évaluation :

2

There were no directions on how to get inside the facility which was gated. Also the geo location was nowhere close to the entrance

Évaluation :

5

N/a

Évaluation :

2

I was assigned a 20' instead of a 26' truck. Then I had to call customer service to resolve. I ended up being a hour behind schedule. The truck inside of the windshield was dirty and difficult to see out of. The truck drove very rough especially around 35 mph. It seemed it had a suspension issue. I was very concerned about taking it an hour away over a mountain.

Évaluation :

5

Everything went well.

Évaluation :

5

I appreciated their help/recommendations in attempting to sort out towing with our pickup (Toyota Tacoma, which was missing the required wiring). I was also impressed with their flexibility in getting us into a truck when the trailer didn't work out. Exceptional service all around.

Évaluation :

5

Everything was fine

Évaluation :

5

Have furniture blankets.

Évaluation :

5

She was great! Quick and easy-and very friendly and helpful.

Évaluation :

5

Great service all around. Not much of an inventory, so plan ahead, but they got the truck I needed.

Évaluation :

5

Very easy process!

Évaluation :

5

Excellent!!

Évaluation :

5

Truck was clean and well maintained. Pick up was quick and easily accessible from Staunton in a clean and safe facility. Customer service is outstanding, so we will definitely rent here again.

Évaluation :

5

Friendly staff, easy transaction, and a safe location make this an excellent uhaul business for every rental. They are conveniently located at a storage unit location as well.

Évaluation :

5

Great people and Great customer service

Évaluation :

5

App check-in was laborious. The app kept telling me that my GOS said I was not at the location. I was. I had to download a GOS spoofing app to convince the UHaul app I was there so I could proceed with checkin.

Évaluation :

4

Bad experience with app rather make reservations via, or in person.

Évaluation :

2

There was a locked gate that we didn't have the access code to, and there were no visible instructions for us to know how to get into the gated area to drop off the truck. we had to wait until someone came out of the gate and quickly piggy back in.

Évaluation :

5

Service amical

Évaluation :

5

Great customer service..,Breann was wonderful!!

Évaluation :

1

Missing 2 hand trucks and moving blankets.

Évaluation :

5

The lady at front desk was very nice and helpful. She went above and beyond to get me on the road.

Évaluation :

5

Excellent service. Above and beyond!

Évaluation :

5

Above and beyond, excellent!

Évaluation :

3

They need a tower for internet as there was no signal and both of us had to us cellular service for me to be able to check out my truck.

Évaluation :

5

Keep Brea Wise as the customer service person. She is personable, reliable and efficient.

Évaluation :

5

Started with 1/4 gas. Was required to return with full tank, which I did. I should only need to pay for what gas I used, and I certainly did not use $80 worth of gas in two trips from Staunton to Waynesboro.

Évaluation :

5

Friendly and great customer service!!

Évaluation :

5

Bree always provides excellent customer service.

Évaluation :

5

The truck I rented had no tail lights Give a brief review before hand on how this is supposed to go before picking up and after returning I had to call Saturday morning for instructions and thankfully I had a great person on the other end of the line to walk me thru it

Évaluation :

1

They charged us $3120 instead of the $500 we owed. They said they accidentally charged us for the wrong trucks miles. It overdrafted our bank account by thousands of dollars and has left us without money for food/gas/Necessities for the next "3-5 business days" with NO apology. The girl we called didn't care and wouldn't help us. Disgusting customer service and insane that they aren't more careful when taking peoples money.

Évaluation :

5

Bree is super friendly & helpful. The facility is well maintained & safe. The trucks are clean & accessible. We are very pleased with this location.

Évaluation :

5

Make it easier to return after hours. Let customer know ahead of time what they need to do when returning truck. I had no internet connection until I got home. Had already dropped the key in the box and didn't know to take pictures. Went back and took pictures of the outside of the truck. Took HOURS to get a hold of Uhaul I called about 5x,left a call back # and was hung up on when they called me back and had to go through the whole process again

Évaluation :

5

everything was fine

Évaluation :

5

General Manager Bree was so helpful and a pleasure. She helped me with the paperwork and explained the process of returning the truck. Speaking of returning the truck, at first my cell phone would not take the pictures required. I didn't know what to do, but then the phone started taking them. I suggest to customers that they allow time to figure out the process if they are unfamiliar with it.

Évaluation :

5

Great service.

Évaluation :

5

Helpful and friendly staff! Was a pleasure talking with them.

Évaluation :

2

She discounted due to having to go way out my way to pick up. But she should have made sure all the lights were functional before I left the lot. Brake and signal lights worked but the running lights were non functional which cost me three hours waiting for daylight so I could start my trip north.

Évaluation :

3

Pick up was a mess. It took 20minutes on the phone to pick up the vehicle. Uhaul's self check in process was terrible and did not work causing manual override.

Évaluation :

5

Excellent service à la clientèle. One suggestion is if you can send the emails to both the driver and person requesting the U-Haul so both would be able to check in if necessary. Merci

Évaluation :

5

This was my 2nd experience with this facility and the personnel were very attentive to my needs and made the rental process fast and easy. There was miscommunication as far as the insurance when I alerted them they had the fee returned to my credit card. I would recommend.

Évaluation :

5

Breeann was great. A++ customer service.

Évaluation :

4

The pickup process was okay but my selected return location in Florida from my online reservation was not carried over to my contract which caused some confusion when I arrived in Florida.

Évaluation :

5

Bree provides exceptional customer service. She is so friendly & has a great attention to detail. The facility is clean, safe & laid out well. We are very pleased & definitely recommend this facility.

Évaluation :

5

I was pleased with the rental of a Van for 4 days. The office manager was very polite and informative and she made the experience a lot better. I would recommend family or friends to this vendor.

Évaluation :

4

I was charged 2,73 for a couple miles over but brought the truck back with 25$ in extra fuel. That sucks.

Évaluation :

3

Let me start by saying the General Manager was wonderful! She made sure I received clean furniture blankets and was friendly. I did self check in and out. A couple of glitches there. The van was quite a ways from the keys so be prepared for a hike in both directions. Take good photos of the cleanliness! The van was filthy. I had to use blankets I rented to protect white furniture from heavy dirt and gravel. When I said it was not clean upon return I got charged a cleaning fee which I disputed since I did not dirty it. After three days and thanks to pics I took Uhaul agreed with me and did not charge fee. Bottom line. Be prepared for inconvenience and possibly dirty interiors of rental equipment. Maybe if you do personal pickup it is better?