Évaluations des clients EZ Smokes Plus
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de EZ Smokes Plus
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Andrea B. le
Please make sure the correct fuel is updated.
Christian W. le
The 24/7 Pick-up process needs to be more user friendly. It runs smoothly through the process and the screens load quickly, but once I encountered an issue it fell apart. The live chat window took forever to pop up when I was stuck in limbo during the validation process. Then, when it couldn't validate my info it didn't tell me why, said that I may have just timed out, and gave me the option to try again, which is great until I was suddenly locked out of my account without warning for trying too many times to validate. It cost me two days
kevin L. le
The attendant ( Barahm ) was very informative and attentive. I'll recommend this location to my friends.
BYRON B. le
i was charged for the dolly that I did not request and when I tried to check out it kept adding it in and so i disputed the charge - i was charged the amount i contracted for then 2 day later i was charged an additional $10.14 - i contracted for 30 miles and went 33 that would be an extra $2.40 not $10- it is a dumb thing to need to worry about and i listed on the check out that i did not request or use the dolly - please refund the amount for the dolly.
MARILYN B. le
This is a great place. ...The representative was personable and the truck smelled wonderful. No improvements needed.
Susan W. le
I reserved a 16 ft truck and s car dolly 2 days before my pick up. Every thing was fine until I picked up the truck at EZ Smokes Plus on Tropicana Avenue. The truck had no gas and the gas light was already one. He said I can make it to Nellis Blvd to pick up the car dolly. The car dolly was 20 minutes away and 20 minutes back to my house...it was 9:30 am and my movers were coming at 10am. So ...before it ran out of gas leaving me stranded I filled it up...now its 9:45am...theres no way I can do a 40 minute trip to pick up car dolly. I rush home to meet the movers...they load up I head out with no car or car dolly...basically no way to get back home to Vegas. I get 30 minutes out of Vegas and the truck is overheating...I slow it down turn all the vents, air etc ...it cools down so I figure I'm good. I flip the sir air conditioning on and nothing but hot air comes out. I'm driving from Las Vegas mid day at 109 -110 all thr way to California WITH NO AIR! I finally get to California and uhaul calls and says we have your folly waiting here..... Wow! So now I have to rent at Hertz and pay 139.00 for a one way rental car. I get home, call the location like I was told and he said "You should have called road side assistant they would come out and fix the air or bring me a new truck and TRANFER ALL THE ITEMS INTO THE NEW TRUCK and stated that the 'road side assistants' are professional movers" No car dolly No air conditioning No gas in truck at pick up No reimburse for $139.00 rental car I disgusted and very disappointed. Uhaul has always been my go to...NOT ANYMORE! Susan Wallis
Joe C. le
Excellent service people working well trained especially this one in Vegas he so helpful and nice person
Anthony L. le
Please put the real mileage on the paper
Peter A. le
The manager Bobby was very friendly and helpful. Definitely my favorite Uhaul in town.
Everett G. le
This guy was super nice and fun. Very, very helpful!
Kenneth M. le
Keep up the good work. Services was nice
Paula C. le
Nothing much everything was outstanding I was very satisfied ??
JOSEPH O. le
Service was awesome, even though there is a separate business in the same location. Individual attention and very patient when I had a brain fart about return times. Great service, thank you!
NIKOLAUS G. le
I flew from Los Angeles to Las Vegas to move some items out of my condo to bring them back to LA. I had a confirmed reservation but when I started the online check in I was faced with having to ID myself through phone numbers or lease agreements etc. The store rep. didn’t care to help since I was going through online check in and was clearly waving me off telling me to proceed with the app. The app kept asking me for info that I didn’t have with me while I was standing in the 107F heat. I’ve provided CC and ID, that’s usually enough for rentals. Never again.
bijan K. le
Everything was perfect ! Thanks