Évaluations des clients EZ Stop Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de EZ Stop Food Mart

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

dylan D.
Évaluation :

My husband is currently active duty, we did a move from Kentucky to Glendale Arizona. When filling out the paper work they spelt his email and his name wrong. We need the receipt so that we can turn it in to get our reimbursement. We have called every number it has given us. They corporate told us that she couldn't even find our transaction or Receipt. The place we picked it up at in Winchester ky couldn't even bother to help us out and the place we dropped it off at 15 minutes before we started calling for the receipt had no record of it. If you could please get us a Receipt that would be great but will will no longer be using your company as they have literally not helped us at all. Thank you have a fantastic day.

James T.
Évaluation :

would prefer to be able to do it easier online. this location is a convenient store with lots of business. Rarely is there more than one person working, so they have to take care of rentals and their retail customers at the same time causing confusion and miscommunications.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

donnie C.
Évaluation :

The best experience I have ever had with a U Haul location. Staff was great and professional. Definitely use them again for all my U Haul needs.

latasha F.
Évaluation :

Owner forgot about our meeting time agreed on. But made arrangements. I appreciated that. Overall good experience

CHRISTOPHER B.
Évaluation :

Was very satisfied. Only took a few minutes to check in and I was on my way.

Page L.
Évaluation :

I can't say the truck was super clean (there were cigarette ashes in the ash tray), but it wasn't terribly dirty, either.

Benny B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer B.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah M.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE E.
Évaluation :

Needed help hooking up trailer. Just one store worker available.

DARLENE T.
Évaluation :

Helpful

STEPHANIE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Clerk stated I should be offered a refund by Company due to loss of AC, never heard from anyone at U-Haul.

Tracie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary P.
Évaluation :

Le client n'a pas laissé de commentaire.

kathryn I.
Évaluation :

The clerk did not even ask to see my ID when I told her I was picking up a truck she just gave me a key and told me to pick out a dolly. My daughter came in and got the dolly and was never asked anything. For your benefit not mine.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry K.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry T.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH T.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD H.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth M.
Évaluation :

Our truck had no working AC. It was 95 degrees out.

Melissa C.
Évaluation :

Le client n'a pas laissé de commentaire.

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY B.
Évaluation :

Lady at return was extremely rude and said they didn't know how to drive the trucks and that we had to move the trucks around.

Karen B.
Évaluation :

On line drop off was easy; had no issues

Candeis G.
Évaluation :

Le client n'a pas laissé de commentaire.

sandy H.
Évaluation :

Le client n'a pas laissé de commentaire.

BEE S.
Évaluation :

Le client n'a pas laissé de commentaire.

lisa F.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine V.
Évaluation :

Le client n'a pas laissé de commentaire.

Deana C.
Évaluation :

Le client n'a pas laissé de commentaire.

Cody R.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn E.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven J.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas M.
Évaluation :

The agent at this location was especially helpful. He even loaned me his personal cell phone to use to make an important phone call. Great customer service!

Mallory R.
Évaluation :

Le client n'a pas laissé de commentaire.

John U.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy S.
Évaluation :

There was very little room for parking and no way I could back in the 26ft truck. It's a tiny side gravel spot with concrete barriers on either side behind the store but it's the only one in this town.

sam A.
Évaluation :

Le client n'a pas laissé de commentaire.

Lee A.
Évaluation :

Le client n'a pas laissé de commentaire.

tiffney C.
Évaluation :

Make sure you all clean the back of the trucks! Never in my life will I ever rent again from this location. As soon as I picked the truck up the bed was covered in roaches and I was not able to exchange the truck and I have killed 2 roaches already in my home! Disgusting

Kevin D.
Évaluation :

The directions for electronic check-in state to arrive 15 minutes early to allow time for check-in and to pick up truck in time. When I tried, I got a message that I could not check in until my designated time. I left with my 9:00 pickup at 9:20. Please fix this.

BOB N.
Évaluation :

Le client n'a pas laissé de commentaire.

marsha S.
Évaluation :

Love you guys

Melissa C.
Évaluation :

The Contactless service really isn't contactless and waiting for you all to call a second contact was a hassle.

Doug R.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn M.
Évaluation :

Love the new truck. Didn't realize it also had a backup camera for a while. The backup camera is awesome!

Tony F.
Évaluation :

Le client n'a pas laissé de commentaire.

sandy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Marvin S.
Évaluation :

Le client n'a pas laissé de commentaire.

james B.
Évaluation :

It would have been helpful if a representative had been available at the time I returned the vehicle. The person at the counter took the keys but did not check the truck nor verify the mileage upon return. I had a question that could not be answered until Monday, two days after I returned it. I had called on the weekend but was told the person in needed to speak with was not available on weekends. Seemed strange that the office was not opened at a time when, I would think, many people would have use for a rental.

James T.
Évaluation :

Was treated in a very courteous and professional manner. Don't know how the next customer would want to be treated better than we were. Thank you.

valeria M.
Évaluation :

Best experience I have had with uhaul

Matt M.
Évaluation :

Good deal, easy in and out

jake R.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald C.
Évaluation :

Charged me for gas when the same amount of gas was in truck from when we picked it up in ga

Penelope T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly C.
Évaluation :

When I dropped the trailer off on 2-17-2020 at approximately 630 pm (15 and a half hours early) it was at a gas station and the staff had no knowledge of the uhaul business. The instructions for drop off were as clear as mud!! I received several texts the next morning reminding me it was due. I tried calling the number to the drop off business more times than I can remember and all I got was a message that the mailbox was full! I can honestly say this is The WORST Experience I've had in a long while!!!!! If I ever have the need for a uhaul again I Will Not use this business!!!

Michelle S.
Évaluation :

Dropped key in box because it was after posted hours

david C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell C.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip H.
Évaluation :

Better customer service. I reserved truck online, but still to wait for 30 minutes for someone to service me. I didn't receive the two dozens of mats that I paid for either

Mickey L.
Évaluation :

There was very little gas in it, took the girl 21 minutes of my time to get it so I could begin despite doing all the same things on line prior to going to the location. The windshield was cracked.

David A.
Évaluation :

When my husband arrived at the Winchester location there was no one at the uhaul rental place. The people who ran the uhaul were not there. My husband, along with 8 others had to call their young daughter from the gas station next to the uhaul rental area. He had to give his credit card information over the phone to a child! Why? There was already one on file. The truck was blocked in. He had to move the other trucks HIMSELF. We also ordered a appliance dolly and it was not given to him. He had to drive to another location for that! When he returned the truck they tried to charge us for extra miles! The extra miles were because uhaul moved us to a different location! This location was so unprofessional and we expect a refund or a discount on the next truck we rent in a few weeks!

Tina M.
Évaluation :

Le client n'a pas laissé de commentaire.

TYSON W.
Évaluation :

I had to do the check-in over the phone since the U-Haul guy wasn't even there. I really didn't understand why he wasn't there during business hours and no reason or apology was offered. After the 30 minute delay of getting him on the phone, he was very helpful and I got the truck quickly.

Keith W.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L B.
Évaluation :

A little more help. I was on crutches and not able to carrier blankets.

Richard K.
Évaluation :

Whole experience was unexpectedly great from the U Haul customer service rep to the check out. 10 out of 10

Mariah H.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn D.
Évaluation :

Had reserved truck three days before pickup date.. Didn't have my name for a reservation!! I even spoke to a man to confirm the order!!!! But in the end I got a truck!! Thank goodness! That's all that mattered.

Patricia N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer T.
Évaluation :

The truck was dirty from the previous renter. I had to clean out food/trash left behind. The lot is on a gravel lot behind a minit mart. Very poor lighting.

patricia F.
Évaluation :

They didn't have anyone in store when we drop the truck back off so wasn't able to get a receipt and the left over money put back on my card there over a 100$ that's still on hold

Tammy B.
Évaluation :

The lady gave us a truck did not even go look at truck with us to make sure it was ok. It was dirty with dip in the floor board with spit. Never again!

anthony T.
Évaluation :

Equipment was missing I still got charged for a doll that I didn't get there was so much confusion over the total price I hope I never have to use this company again

Gregory B.
Évaluation :

N/A

jamie S.
Évaluation :

Mileage was lower then estimate so I'm not sure were the extra $10.00 fee came from. Need to explain the extra charges or include on the contract.

Mitchell C.
Évaluation :

Le client n'a pas laissé de commentaire.

randy B.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald C.
Évaluation :

Le client n'a pas laissé de commentaire.

Albert W.
Évaluation :

Diana was most helpful and friendly. Thank you.

Mark S.
Évaluation :

Convenient location !

Jamie F.
Évaluation :

Dealt with a lady at the pickup location. She was extremely rood to myself, and to the lady at the corporate office arranging for the uhaul. I kept insisting the reservation was paid for, and she continued to yell. This was paid for by a large corporate account, and had to get someone from the corporate office to correct the misunderstanding. This was an extremely dissatisfying experience, and will rethink uhaul if this is the way the reps run this

ROB E.
Évaluation :

Very friendly staff

Debbie G.
Évaluation :

Lady was really nice but didn't have much help she was doing gas station and uhau.

Haley M.
Évaluation :

Le client n'a pas laissé de commentaire.

angela J.
Évaluation :

The charges were ridiculous at this location. I was out $90 for a $20 Uhaul I rented for a few hours that I filled back up. NEVER AGAIN!

Andrea M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie M.
Évaluation :

I dropped off the vehicle outside of normal business hours and called Customer Service to notify them of the return. I had no issues.

Gary B.
Évaluation :

At this location the proprietors do not come out to assist or check on anything so your on your own, and the property grounds being rough helps to have help with trailer hook-ups.

steven M.
Évaluation :

$44.00 Rate was not $44.00 as agreed upon therefore the customer service repersenitive charge $50.00 a day also she tryed to overcharge an aditional $37.00 that she inded up waving the aditional cost. This location was at the Winchester KY 40391 Uhaul - Marethon Station.

Non reviews have been submitted for this location.

Retour
Haut de la page