Customer Reviews for EZ Stor Rentals
(U-Haul Neighborhood Dealer)

428 évaluations

917 Commercial Ave SE   New Philadelphia, OH 44663

(330) 308-0276

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(330) 308-0276

917 Commercial Ave SE
New Philadelphia, OH 44663

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paola r 
Évaluation :
5

The vehicle was new. The office staff was very helpful and friendly!

Mary A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel L 
Évaluation :
5

Very professional

mike c 
Évaluation :
2

Dirty rentals. Was given poor equipment not road safe.

Kayson M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manny a 
Évaluation :
5

The staff at rental location was excellent! Super friendly and extremely helpful! I rented two separate vehicles at two separate times with the past 2 weeks and both times vehicles were amazing! My only issue was that I could never get the Uhaul app to function properly. But I always called rental company and left voicemail to inform them of the issue and sent an email to uhaul website. Everything else was perfect. And I would recommend this uhaul location, definitely.

Jacqueline E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany P 
Évaluation :
5

Excellent service à la clientèle. Walked out as soon as we pulled in

Amber H 
Évaluation :
5

Staff was very friendly and helpful. Would rent again from here!

Karen D 
Évaluation :
5

Great running truck, friendly service

JUSTIN S 
Évaluation :
3

A drop off closer to where move instead having drive back to where moved from to get miles added at 99 cents a mile. It was cheaper to rent one and move from. Washington Pennsylvania to Bolivar Ohio than was to move from Dover Ohio to Canton Ohio.

gary t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desarae B 
Évaluation :
3

Self dropped

Troy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha S 
Évaluation :
5

I am a repeat customer and we continue to be !!!!

Anthony C 
Évaluation :
5

It would help to inform customers who are picking up a truck after hours that they will need extra forms of ID (ie. passport or a copy of their lease), or list their employer, or two people who know them personally that can answer their phone for a UHAUL representative, all while you sit at the pickup location and wait through the verification process. Other than that, I feel everything else went pretty well.

TYLER R 
Évaluation :
3

Closed on sunday

Albert J 
Évaluation :
5

Headlights needed to be fixed. One pointed down, and the other pointed to the right. The suspension seemed bad driving down the freeway. It bounced you all over the place. Everything else was fine, and the truck was clean.

Daniel D 
Évaluation :
5

Very good place . Equipment was good and clean. Everything was ready on time . Other supplies that I ordered were all ready and waiting . Easy out and easy in great experience.

Bob L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W 
Évaluation :
5

Location was excellent, but struggled to return the rental through the app when I went to turn it back in after-hours.

Douglas S 
Évaluation :
5

The location and the people that work there are great 100 % rating for the people. U-Hauls equipment was horrible! It's July and the a/c wasn't working properly. Also, the flooring in the cab was muddy. The seats was completely covered in dog hair.

Jamie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAELENE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M 
Évaluation :
4

There was not a truck large enough to do the required task we needed to do. We did not prepare in advance and request one, yet the principle of there not being one applies. Also, we requested a one-way to Massillon and it said we still had to bring it down to New Philadelphia to return it. Also, I filled the tank to full even though I only needed to fill it to 7/8. I feel I paid a bit more than I should've for this.

Trent W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie V 
Évaluation :
5

The woman that help me was vary nice

Drew W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L 
Évaluation :
1

No attendant at location. The Uhaul App was a nightmare to get through. A lot of time was wasted trying to pick up this unit. FYI…If you go past your pickup time you have to go back into the app and change your pick up time, otherwise you won't get the code for the keys.

Daniel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raelene D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K 
Évaluation :
5

Actually have deposited money available for refund!

Johnathan A 
Évaluation :
5

She was awesome. Very helpful and efficient

Lawrence M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Évaluation :
5

Nothing.

andrew s 
Évaluation :
5

Very friendly

Paulette D 
Évaluation :
5

When people borrow transport trailers they need to check the straps on it

Timothy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE M 
Évaluation :
5

I am very upset that couldn't drop off the truck and car hauler in Dennison OH, where I scheduled them to be returned. It was farther than Dennison also. I was told a customer was going to pick up the truck in New Philadelphia so I had to return it there. Uhaul has never delivered a truck to a location I wanted to pick up.

Michael S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donn R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B 
Évaluation :
3

The pickup and drop off locations and the dealers are friendly and helpful. However the problem I have and will reassure I'll never use U-Haul equipment EVER AGAIN is the outrageous over charging of the customers. I recently rented a 5 x 9 ramp trailer. The cost from South Carolina to Ohio one way was 157,67 which is a little high but acceptable. Due to an unforeseen problem with a trailer I purchased in Ohio I was not able to use it to haul a motorcycle back to South Carolina until some repairs were done. So I went back to the dropoff location to rent not "A" but the EXACT SAME TRAILER I rented and brought to Ohio a couple of days later. Much to my unexpected surprise I was charged more than twice the amount 344,8 to rent the same trailer I pulled to that location for the same trip back and drop off at the EXACT location I originally rented it from. When I called U-Haul customer service and then a regional field manager I was given the most ridiculous and completely unacceptable explanation. "Well sir location and availability has an impact on what U-Haul charges for their equipment" A Nation wide and large company like U-Haul who only stays in business because of it's customers then takes advantage of their customers and practically rob them by price gouging due to "Availability" of equipment is a farce and should be illegal. If the government can put price caps on certain items U-Haul equipment should be at the top of their list. Just because there might only be a certain number of equipment in some locations is not the fault of the customers. U-Haul should take whatever steps and actions to make equipment available by at the very least sending U-Haul employees to areas that are heavily stocked with various types of equipment and relocate them to areas that are lacking. But to charge a hard working citizen 200 % markup in price for a trailer or whatever it may be that the customer themselves brought that particular item there to begin with and made it's availability there is wrong and working taxpayers like myself and thousands of others should not stand for this and take steps by seeking legal actions against U-Haul and definitely stop using their equipment altogether until this robbery of our hard earned dollars ceases. Very angry and financially struggling FORMER U-Haul customer. Stand up and together people don't let this continue strength in numbers can make a difference.

Thomas B 
Évaluation :
5

I was treated like I was special. All of my questions were answered and the truck was ready when I got there. Pick up and drop off was quick and easy. Have already been recommending this place of business to others. Merci

Barbara T 
Évaluation :
5

Good location, nice lady

Sudeep A 
Évaluation :
5

She was so nice and understanding....I absolutely would recommend them again

lisa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G 
Évaluation :
1

Was scammed

Lee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G 
Évaluation :
5

Your system is Good.

Carlos D 
Évaluation :
4

i called 3 times needing to talk to local pickup but all 3 times went to corporate how could not help me at all so suckaass extremely frustrating really fix that

stephen k 
Évaluation :
5

Very friendly and professional experience the lady I dealt with was Karen

Ron I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Carrie was awesome. She knew everything up front. She was a great help loading the trailer. Seriously, give her a raise!!!!!!

Tim M 
Évaluation :
1

I called U-Haul an extended my rental by a few days. The owners came before I was done with the truck,(they followed us around in a car) and took the truck back, told them I still needed to put gas in the truck, they said no they would take care of it. By taking care of it they mean charge me total about $200 in fees and for gas. I will never rent from them again.

Heather S 
Évaluation :
4

They were very accommodating at this location! Merci.

Teresa C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

East C 
Évaluation :
5

Karri was fantastic. She was professional and got me on my way. I highly recommend this location.

PHILIP H 
Évaluation :
3

Reinspect Satellite locations at least 1-2 times a year. Do not always present the best PR for U-Haul. The gal at the location could not find the electrical installed wiring core in my vehicle for which I had wiring and hitch installed in Indiana at U-Haul facility. So she sent me to a local repair shop to have installed. Lo and behold mechanic raised the hood of my vehicle and found buried under floor matting the missing electrical core. Needlessto say my trip was delayed 2 hours because of this and ended staying an additional overnite that was not planned for. I, myself, in future will always use a regular U-Haul facility and no longer consider off site locations since I have experienced on more than 1 occasion do not have the same enthusiasm to assist as U-Haul employees!

mary o 
Évaluation :
5

The lady at the rental location was very helpful.

regina h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
1

Pickup was a horror story. I received a call 3 days before I needed the truck telling me that the largest truck - which I needed as I was moving an entire well established household out of state - would not be available unless I came immediately (3 days early) to get it... not in my neighborhood in Massillon, OH, but 40 minutes away in New Philadelphia, OH. I was advised that if I didn't grab that truck I likely would not have a truck when I needed it. I scrambled to get to get ready to shoot on over to New Philly. I arrived around 10:30am. The lights were off in the office and the door was locked. I called the corporate number. The lady I spoke with tried to help reach the people at the branch but unsuccessfully. Long story short, I wasted 6 hours with nothing to do and no one available locally to talk to. Finally in late afternoon someone opened the office.. She was nice and apologetic and helpful, but that that point there was practically no way to make it completely right. A tangential problem was that although getting a truck 3 days sounds nice, I was still packing and preparing to move. I am a professional Project Manager and planned it all out ahead of time. The results of all of this were (1) I wasted an entire day driving to and from a distant location with no one on the receiving end for hours, which set me back yet another day. (2) The above costed me an extra day of delay, which put me in a pinch where I had to request another day from the people who were moving INTO the house I was moving out of. For that they charged me $500, which was reasonable because it had a snowball effect on them and their schedules. Additionally, I needed to take my car with me behind the truck. By phone before I went I provided the make and model of the car and they assured me that I would have no trouble using the tow Dollie. To be fair, that wasn't at this location - it was the corporate location near my home in Massillon, OH where I thought I would be receiving the truck.When I got there, the person who first helped me (I liked her, not complaining directly against her) wasn't fully trained to help me get it on the dollly. We had to wait for the guy who owned the storage unit / truck rental franchise to show up. Another hour wasted. He showed up and put it on the dolly but it ended up that my car sat too low to the ground and thus began to scrape my front bumper. The scraping wasn't a bid deal, it was minor and hidden, but the fact that it didn't work delayed my further. It ended up that they put my car on the car platform (I forget what it's actually called) to tow it on a flatbed. They did waive the additional fee for that, but once again we needed to wait for assistance. By now it was into the evening - and the following probably infuriates me more than anything else that day - the owner of the franchise let me know that he was normally off the clock by now and that he was going to have to pay himself an extra $40 per hour because all of this took him into overtime, and he let me know that his wife texted him because dinner was ready and getting cold!!! That statement, after all I went through that day, was about as narcissistic as as it comes. This was absolutely ludicrous. I will most likely use a competitor next time. U-Haul did comp me some, though even the comps were not without issues - the right and left hands didn't collaborate with each other. U-Haul has been around since the 1940s. I believe they were the first business in their category. How in the world can they have such poor logistics?

Jeffrey B 
Évaluation :
5

All great

Michael P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P 
Évaluation :
5

Absolutely wonderful experience. Upbeat attitude. Easy return. EXCELLENT COMUNICATION. Perfect U-Haul site

CAROLYN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A 
Évaluation :
5

Everything was real good

DEAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deeann A 
Évaluation :
4

The app needs to be more user friendly and I had a hard time retrieving the key to the vehicle. Thanks

Tyler S 
Évaluation :
5

Awesome place to get your moving equipment needs from. The staff is super helpful and friendly. Would go back (even if I don't want to move again for awhile!).

Owen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W 
Évaluation :
1

They keep trying to charge me after I done paid my bill off. Paper work says 0 balance. But still trying to charge me. That's not good business.

Timothy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS P 
Évaluation :
5

Very good experience. Sales person was very friendly and helpful. Very efficient,as well. Right in,right out. Thank New Philly

Steven H 
Évaluation :
5

I the person I worked with was supper. She was professional, accommodating under COVID, answered my questions. Very accommodating

Donna H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward D 
Évaluation :
2

the tires were empty And I have to fixed

Camille R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA M 
Non les évaluations ont été soumises pour cet établissement.

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