Customer Reviews for Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you. Amazing location and staff.

Rating:

4.0

Hhhhhhhhhhh

Rating:

5.0

Excellent service

Rating:

5.0

CUSTOMER SERVICE REP WAS SO HELPFUL. THANK YOU

Rating:

5.0

I must say this location should be a model for U haul...

Rating:

1.0

The employee at this location was extremely rude and he also charged me for moving blankets and did not give me any to use, regardless of me showing him it was on the receipt for the reservation. I would never do business with this location again.

Rating:

3.0

Way too busy. Egress was blocked by parked uhaul trucks so could not leave for several minutes after trailer was hooked up.

Rating:

1.0

They tried to charge me 2 extra days because the keys weren't in the truck. I returned truck on November 2, 2026 after 1 full day rental as reserved. I didn't see the key box so I brought keys back on November 3,2026. The guy didn't say anything about any extra charges when I was there returning keys. Later on, he starts trying to force debit my card for $100 extra dollars and then fraudulently signs my name electronically to a promissory note. Totally poor service and facility. The truck needs major servicing. They need to improve quality of trucks. If he was going to charge extra, the time to present them legitimately was when I came back and handed him keys in person. Shady business. Don't recommend using this facility.

Rating:

5.0

Great team at this location. Professional and prompt with processing rental and return.

Rating:

4.0

Y'all should enclose a portion of the site for the worker to be able to work inside. He didn't say anything at all, but I thought that it was odd that the transaction was outsie in one of the bays.

Rating:

5.0

Easy self pickup

Rating:

5.0

Outstanding Service - 5 Stars On August 14, 2026, I hired the additional moving help service through U-Haul and was assisted by the team from 2 Brothers, including Michael Rhodes. It was one of the best decisions I made during my move. When I arrived, the team was already there and ready to help. The area was extremely congested because it was surrounded by busy stores and restaurants, but they immediately helped me find a place to park and made the entire process much easier from the start. Throughout the move, they demonstrated exceptional professionalism and kindness. Every time I tried to carry something myself, they would come over, take it from my hands, and reassure me not to worry because they had everything under control. Their willingness to help and their positive attitude made a stressful day feel easy and manageable. They even faced an unexpected situation when they became temporarily stuck in the elevator. Despite that inconvenience, they remained calm, professional, and positive. Once they were able to continue, they got right back to work with smiles and the same excellent attitude. What impressed me the most was the sense of trust and peace of mind they gave me. I felt completely comfortable leaving my belongings in their hands. They were so attentive, respectful, and caring that it honestly felt like family members were helping me move. At the end of the job, they thanked me for hiring them, but I am the one who should be thanking them. Their dedication, patience, professionalism, and outstanding customer service exceeded all my expectations. I highly recommend 2 Brothers, Michael Rhodes, and the entire team to anyone looking for moving help. They turned what could have been a stressful experience into a smooth, positive, and enjoyable one. Five stars are not enough. Highly recommended! ⭐⭐⭐⭐⭐ 5/5

Rating:

5.0

Everything went extremely well! Will use this location again when the time comes.

Rating:

5.0

Robert Eaves was amazing. Very professional and friendly. He stayed late to help us load a motorcycle into a small trailer. Without his help we would have been stuck. Very helpful and friendly! Amazing job! He made a very difficult situation very manageable. Thank you Robert!!!

Rating:

2.0

Have an after hour emergency tool. After a long day of moving myself and daughter I accidentally locked my keys and wallet in the truck. I can’t imagine I’m the only one who has done This. My window on my car was down. I had no way to get into my house. I had no wallet to pay for transportation. I was told someone would be there at 8:00’ am. I was left stranded.

Rating:

5.0

had a rough idle. I mentioned it, it may need a tune..

Rating:

5.0

The gentleman working today - didn't get his name - was super helpful, nice, and very professional

Rating:

4.0

The gentleman who checked me in was very efficient and really seemed in command of the location. I was impressed.

Rating:

1.0

Firstly, I was second in line for the Uhaul office at the emissions center. After the customer in front of me left, one person immediately went on break and the other person took a personal phone call and then went and sat in a dropped off UHaul for 10 minutes. Then, when I was finally seen, I specifically asked to change my reservation/drop off location from to a location in town. The employee wrote down the location of the new drop off, said he would take care of it and it "should be fine" and sent me on my way. Then, that evening after drop off, I got a significant "wrong drop off" fee. I still have not resolved this issue.

Rating:

5.0

Excellent customer service and experience.

Rating:

5.0

Was pretty basic. I pulled up they came out. He looked around the truck and handed him the keys.

Rating:

5.0

Attendant was friendly, covered everything and knowledgeable.

Rating:

3.0

Communication needs to be improved at this location. Now I have to wait for a manager/supervisor to get the assistance/hell I need. Being overly charged to rent for 2days is absurd. Being charged for something I did not agree to then having to wait and go through the whole refund process between vendor and my bank.

Rating:

5.0

We have used another Uhaul in Alpharetta/Roswell area and these guys are so much nicer. excellent experience.

Rating:

4.0

Truck had a loose panel and it made a lot of noise as it was driven. Tires had a shimmy too.

Rating:

5.0

The place and trucks were clean. The guy was very organized and was very professional and was doing a good job multitasking between customers and handling the emissions and the U-Haul truck rentals at the same time. I will go out of my way to red trucks from this location again.

Rating:

1.0

This was by far the worst and most stressful customer experience I have ever had. I reserved a 15' U-Haul approximately three months in advance, yet the day before my move, I received multiple calls changing my reservation. First, I was told I was being upgraded to a 20' truck, then told that was no longer available. My pickup location was changed multiple times, and I was eventually sent to a location in an area where I did not feel safe. When I arrived, there was no U-Haul representative available, despite it already being past my scheduled pickup time. I had people scheduled to help me move at 10:00 a.m., and at 9:30 a.m. I still did not have a truck. Eventually, someone arrived with a 15' truck that was covered in graffiti and stains, handed us the keys, and left without providing any proper assistance. He also changed my pickup time online from 9:00 a.m. to 9:45 a.m. without my consent. To make matters worse, the truck had little to no gas. I made my reservation months in advance and did everything I was supposed to do as a customer. The constant changes, lack of communication, unsafe pickup situation, and complete lack of professionalism were unacceptable. Moving is already stressful enough without having to worry about whether the company you trusted will actually provide the service you reserved. This experience has permanently soured my opinion of U-Haul, and I would not recommend them to anyone. The level of disorganization and disregard for customers is extremely disappointing.

Rating:

5.0

Professional and helpful

Rating:

5.0

Fantastic customer service! The had us unloaded and check record time!

Rating:

5.0

Friendly and professional.

Rating:

4.0

Very easy to check out / in. customer service was nice . The only thing is the pricing was significantly more than estimated on the quote.

Rating:

3.0

My pickup location was changed last minute, which wasn't horrible in itself, but my trailer and truck were picked up at 2 different locations. The trailer location gad both the truck and the trailer so not sure why I wasn't sent to the second place only. Additionally, I appear to have lost the bundle discount which ended up costing me an additional $30. I wasn't real happy with the extra cost. I spent a lot of time on the phone trying to correct it to no avail.

Rating:

4.0

All good.

Rating:

4.0

Some instructions on the operation of the truck. Specifically the automatic tow haul mode

Rating:

5.0

Always excellent service at this location

Rating:

4.0

Arrived after hours, so determining where to park, and then the hunt and seek to find the key slot made for an "ok" return experience. The proximity to a gas station made this a favourable locale.

Rating:

2.0

Air conditioner did not work---this was mid-august in Georgia. Extremely hot weather. The truck box had broken glass in it and was obviously not cleaned from previous use. When these were mentioned to the employee on site, he did not seem to care or interested in noting it for future. When picking up the truck (a 10 foot truck) there was no mention that the truck did not have a ramp and whether we would need a ramp. We were not aware of this and it made the move much harder

Rating:

4.0

I needed to return the rental after hours. The U-Haul app required that a code be sent to the phone number of the account on file to validate my transaction; however, the phone number on file was my office landline (rather than my cell phone), and I was stuck unable to complete the transaction.

Rating:

5.0

Nothing. Drop off went very smoothly and quickly as well.

Rating:

4.0

The moving team I used from the uhaul web site were excellent. 5 out of 5.

Rating:

5.0

The guys at the yard were very helpful and professional.

Rating:

5.0

Place was crazy busy, but the person on duty handled it well and kept everyone moving.

Rating:

1.0

The day before, I had rented another trailer of the same size from a different location. Since I couldn't extend the rental period, I returned that one and picked up this trailer. Even though it was the same type of trailer (6’x12’), it was significantly noisier than the previous one. The trailer’s wheels seemed to be out of balance. The ball mount connection wasn't actually loose, yet it made a lot of noise—as if it were. Although I had completed the online check-in beforehand, the iOS app wouldn't let me proceed with the pickup. Consequently, I had to wait in line alongside people who didn't even have a reservation, and it took 38 minutes to pick up my trailer. A full 38 minutes…

Rating:

5.0

Good customer service

Rating:

5.0

The staff person was one of the most helpful, patient, and professional people I've ever had a customer experience with. I arrived early, he dealt with it. My ball hitch had lost the nut, he directed me to the closest NAPA Auto parts. He let me jump back in line when I got back and, even then, I had the wrong shank size...so had to do it over again. Got back, he quickly helped me install it, hook the trailer up, everything. Excellent!

Rating:

4.0

Better maintenance on trailer tires / got flat tire and needed to wait over two hours for assistance. Friendly owner, good inventory.

Rating:

5.0

Fast friendly service

Rating:

3.0

Kind of slap dash operation. No idea where the check in was had to wonder for a while to find it. U-Haul rep was great and truck worked. Just a pain to drive due to poor suspension and loud cabin noise.

Rating:

4.0

Nothing. Staff was great, very helpful. professional and efficient. If I owned this franchise ... I would give them both raises!

Rating:

1.0

Truck was not clean or pulled from back parking lot on pickup. They did not have the dolly I had requested and when I mentioned it I was told "you just have to hope it's here even if you paid for and reserved it". Truck was low on gas, under a quarter tank, when picked up. Passenger side mirror was wobbly and unsteady. This truck and location was the worst out of the many times I have used uhaul for a move. If I did not have a passenger with me this truck could not have been driven due to side mirror.

Rating:

5.0

Excellent, very friendly, helpful, and accommodating.

Rating:

3.0

Please have an option to show if any of the products ie furniture dollies and/similar are available at a specific location. My initial order had 2 furniture dollies which were not there when I got there. It cost me several hours of work that could have been avoided if they were available.

Rating:

2.0

When I picked up the truck I rented on July 17th, I was given the wrong key and the wrong truck.Because it was raining so heavily, I couldn't compare the information on the documents with the truck I received at that moment. When I came to return the truck, I couldn't return it online because the information didn't match, but I left the key inside the box.I first called U-Haul customer service regarding the situation. I was informed that the area manager would get back to me.But nobody called me. The next day I went back to the renting location and explained the situation again. They said their manager would email me, but that didn't happen either.Subsequently, a billing process was carried out based on completely incorrectly prepared documents. The fare for the 75-mile trip was $155.48. I've traveled approximately 55 miles.I was charged $162.43 for this. Such mistakes can happen, but it's sad that nothing is being done to rectify the situation.

Rating:

5.0

Super nice employees

Rating:

4.0

Good Rental

Rating:

5.0

I noticed the trucks brakes and gas pedals were quite stiff when I was driving, it may need to be checked. Other than that the rental truck was bang for buck and did the required job.

Rating:

2.0

I did not enroll in the app option. My expectation was to meet and complete the application process upon arrival. I looked for the attendance for over 15 minutes. Finally, I called Uhaul and they told me it was an app reservation (not true). I had no other option but to complete the application process on the uhaul app. This required process delayed me another 25 minutes or so. Consequently, I was late for my meeting by 45 minutes. Please issue a partial or full credit/discount to my reservation. Thank you

Rating:

5.0

Parking the truck during NG the remote drop off was tricky given limited space.

Rating:

3.0

Was charged hidden fee's even after speaking with rep over phone twice.

Rating:

2.0

I was charged an “After Hours” fee, even though my drop-off time was at 8:15am and they did not open until 9:00am. When I called to ask about this and to get an explanation , the person I spoke to was very deflective and put all the blame on me (the customer). This does not make any sense. Seems like some very fine-print B.S. that is just a money grab. Don’t make my drop-off time before your hours of operation and then expect me to pay an extra fee when I drop it off at the correct time. I would still like to talk to someone in upper management about this. This is ridiculous.