Everything was great.Kevin R.
Customer Reviews for Fadallas Auto Air
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything is perfect!James S.
Le client n'a pas laissé de commentaire.Victoria H.
Best drop off location ever. Really great people to work with.David S.
Michael was a great helpKaren T.
This was my second drop off at Fadallas Auto Air and each time they provided exceptional customer service!Agnes G.
The attendants acted surprised I had a reservation; had to drive off site to get connector cable for lights. No materials or other support equipment including trailer hitch pin available.John T.
Le client n'a pas laissé de commentaire.Danielle C.
Although I did not notice when I picked up the uhaul because I was in the drivers side, when we did look on the passengers side there was peices of cat food all over it and a dog toy. I had to clean the previous users cat food to avoid being charged for it myself.Christine M.
Le client n'a pas laissé de commentaire.George G.
Ensure that equipment ordered is loaded in the truck.Shannon W.
Le client n'a pas laissé de commentaire.ROBERT MITCHELL B.
Le client n'a pas laissé de commentaire.Leigh-Taylor H.
Worst ever, they had no paperwork to write the miles before giving the truck, or when I returned the truck, they charged me for 70 miles instead of the actual 7 miles I used it, big fraud..syed R.
You made this an easy deal. I will be back.RAY F.
i dropped the truck off. the location was closed. i just got a bill for an appliance dolly which i secured personally in the truck. i am disputing this chargeDale J.
Le client n'a pas laissé de commentaire.Marcus R.
Robert & Mr. Fadalla were so kind! They spent extra time making sure the Uhaul trailer was secure for me. They went above and beyond and I would highly recommend them to anyone. Merci.Rebecca J.
Le client n'a pas laissé de commentaire.mckenzie H.
Long wait to get checked outMartin D.
Better check-in procedures would be appreciatedMariln W.
Le client n'a pas laissé de commentaire.Cindy M.
Le client n'a pas laissé de commentaire.Regina Winbush A.
Le client n'a pas laissé de commentaire.Shawn C.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.dorthy M.
Le client n'a pas laissé de commentaire.Jerry S.
Le client n'a pas laissé de commentaire.cyrus C.
We reserved an appliance dolly along with trailer in advance. Went to pick up and did not have appliance dolly. No big deal to her but we had appliances to get up 3 floors on Friday afternoon. She didn't offer to try to locate one either. Went to return appliance trailer we had to pickup from another location and she didn't want to bother giving receipt. Would email us later.... No. Will never rent from them. Awful service!Sarah S.
Le client n'a pas laissé de commentaire.Jeffrey A.
Everyone was super helpful with what I needed.jammie B.
Le client n'a pas laissé de commentaire.Thomas T.
I was unable to do the mobile pick up and it was after hours. There weee a few men working and one called the lady responsible for rentals and she talked him through the agreement. Excellent service à la clientèleAmelia T.
Le client n'a pas laissé de commentaire.chantel B.
Great experience. Handy location.Charles G.
The sales/receptionist was very knowledgeable/efficient/helpful/mannerly/sweet, it was a pleasure working with her.nona W.
Nothing everything was easy, fast , and very convenient!!! Excellent customer service representative!!!CAYLA H.
Le client n'a pas laissé de commentaire.Scott V.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.donald G.
Le client n'a pas laissé de commentaire.LISA H.
Le client n'a pas laissé de commentaire.Katherine B.
Everything was as promised. Very good experience.chris F.
I requested a one day rental and the computer charged me for two days. Additionally, I forgot to get handtrucks so I need a refund for that as well. Please call me at 251-404-8559 to confirm.Kristi M.
Le client n'a pas laissé de commentaire.PAUL R.
Friendly staff but it took over 45 minutes to get the truck rented due to waiting on different things happening around the shop and interruptions. The back of the truck was not cleaned out before we used it, which we cleaned once we got it to the location we were moving. I would recommend this location because the people were very nice, you just might have to wait for a bit to get it rented.channa R.
Very helpful. Thank youMARC M.
Very unprofessional. Horrible customer service.Jeremy W.
it is a 24 hour drop off. the first one i pick was at old shell road, closer to the university, but they were close sunday and the gate is locked. so huntsville folk change it to this place, and we follow instruction of drop off. no problem. everything went smoothly.Maribel V.
Le client n'a pas laissé de commentaire.Wendy P.
Le client n'a pas laissé de commentaire.CAROLYN W.
There was a lot of hay in the back of the trailer from the previous renter, and they never offered to help us attach the trailer, instead they just said, "Alright it's around the side of the building."Paul H.
Whoever the last customer used it left eggs and rotten ham in the truck and it stunk so bad I was going to talk to someone when I turned it in but the guy in Bay Minette didn't seem to have time to talk about itrex T.
Everything was greatJHEREMY A.
Pretty hard to make any improvements when this was the best service I have had in a long time.robin G.
Le client n'a pas laissé de commentaire.ASHLEIGH H.
Le client n'a pas laissé de commentaire.Tamela S.
Le client n'a pas laissé de commentaire.john N.
Very good service.RANDY Z.
i was originally scheduled to pick up my trailer at a different location but when they pulled up my order, it had been cancelled, I was then instructed to pick up my trailer at the Fadellas. When I arrived, the person that handled the uhaul rental had left and I had to wait for her to come back. When I hooked the trailer to my truck, I checked to make sure that the lights worked. I was surprised to find that the tail lights did not work but all the other lights worked (brake, turn signals and emergency). By this time, the office had closed so I took the trailer anyway,Jose I. O.
Le client n'a pas laissé de commentaire.TONY H.
The woman that helped me was rude. She was not there at the time I showed up to pick up my equipment and I was sent away to wait for 30 minutes. I had to visit 4 locations to get my equipment, expect an email to corporate to explain my issue.John B.
They were late opening the shop which made me late for the airport and they forgot to log my 5x8 trailer.Erin T.
It could not have been a better experience. Agent was curtious, efficient and entirely professional. The truck ran perfectly, was clean, and got our job done with minimal effort on our part. I shall rent there again!William T.
Le client n'a pas laissé de commentaire.Charles L.
I had to wait 3 hours to get someone to assist me in doing my uhaul paperwork. The owner of the shop would not even talk to me. He said he didn't do the uhaul his secretary did it. I attempted to ask questions he would walk away and ignore me. This was unacceptable service and should be refunded for this kind of trouble. I had to pay movers to wait on me 3 hours.taresa D.
Le client n'a pas laissé de commentaire.Robert B.
They were not there when I showed up to pick up the truck ... Cost me an hour of my time.Joe K.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.JONATHAN K.
I stopped off afterhours and they were very prompt getting me checked in and notifying me that they had received my drop offCASEY F.
The lady was very nice, and tried her best to answer my questions. very helpfulWANDA D.
The insurance coverage could be much better.kevin S.
On a Friday, we were promised a vehicle at a certain time. When we got there - no vehicle available. Staff very unprofessional. But, U-Haul did get us another truck within a short period of time, and a discount. However they did not give us a paper receipt-told us it would be emailed to us and we have not received it yet (picked up truck Friday and as of Monday no receipt has been emailed). We also had to call to get a drop off location (since it was out of town) which was then texted to us. Just a little bit too much of a hastle picking the truck up. Also would have preferred a location closer to our house. My husband called U-haul and spoke to a lady who was very helpful and courteous (unlike the pick up location).PAUL W.
There was an easy space to park the truck during after hours on Sunday. I appreciate thatANTHONY K.
Make sure that the truck is clean when rented out. The back of our truck had something solidified and sticky on the floor of the truck bed and we almost got charged at the other end for bringing back a dirty truck. The stuff was so hard it could not even be scraped out. Cab was dirty also.Evelyn W.
Person checking out the uhaul trailer was admittedly inexperienced with the process. Even though we had completed all aspects of the rental online it was a lengthy effort to get the trailer rented at the point of pickup.Bryan G.
Left on a Sunday evening about 7:30, no one around.TRAVIS M.
Le client n'a pas laissé de commentaire.TJ R.
Le client n'a pas laissé de commentaire.JOSHUA T.
Le client n'a pas laissé de commentaire.KRISTOPHER S.
Eager to please and helpful - in and out quickly.Robert B.
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.Bryan C.
They were having a slight problem booking the equipment via your software. It took three tries which included three credit card swipes. Uhaul should make sure all rental locations have updated and operational software. These guys did a great job with what they could control.VICTOR C.
THE ONLY THING WE DID NOT HAVE WAS 6 MOVING BLANKETS. WE HAD ADDITIONALLY ORDERED 6 BLANKETS UPON PICKUP. BUT THEY WERE NOT ON THE TRUCK. WE DID NOT REALIZE THIS UNTIL WE REACHED OUR DESTINATION. WE WERE NOT BILLED FOR THESE 6 BLANKETS.lewis M.
Le client n'a pas laissé de commentaire.Jacqueline T.
Le client n'a pas laissé de commentaire.CARLOS W.
Le client n'a pas laissé de commentaire.JASON R.
Le client n'a pas laissé de commentaire.robert M.
Only customer picking up truck, only one truck, and clerk was 30 minutes late. I was over an hour before we finally pulled out with the truck. Again we were the only ones at the location.JEANETTE S.
The truck was fairly cleaned but it had stains on the door and floor board from drink spills. The back of the truck was average but not swept clean.CARLOS B.
none. truck was above what I had expected. new 2014. pleasure to drive.Edward S.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Sam F.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.CHARLES H.