Évaluations des clients Fairway Tire & Appliance

Thank you for the service, Wesley was very helpful and the truck was in great condition and clean. The one thing I would recommend is for Wesley to get additional help with checking people in and out to get them on the road asap. He was the only one and when I got to the location at my scheduled time, there were others ahead, I had to wait about 30 -40 mins to gt the rental and start my day for loading and traveling.

The gentleman at Fairway Tire and Appliance in Lenoir, NC was far and away the nicest and most helpful person I have ever dealt with during an experience renting a truck. I rented a truck in Concord NC this spring and did not receive the level of customer service that I did this week at Fairway. Thanks again for all your help. You certainly made my week a lot easier!

Nothing to improve just that truck steering wasn't exactly right.

There was a about 3 places in the roof that leaked. I had water ruin some pictures. Also water on some of my wood furniture.

I made a reservation fort a 10-footer from a location that in actuality only had two 26-footers. Had to go to another location. I spent 55 minutes on the phone (half of that on hold) just to get my truck. Everyone with whom I dealt in person or on the phone was very helpful.

Excellent customer service! Contactless rental process for safety. Would def. recommend.

Wesley was awesome and so helpful!!

The truck I ordered was not available until 3 hours after I had it schedule. The phone number on the reservation was not correct so I was not aware of this. There was a larger truck available, but there was no compensation for the larger truck. Also found that there was a wasp nest in the passenger side door jam, and my son was almost stung several times. Wesley was very polite, but said he was not able to accommodate the issues because it was a busy weekend, even-though I took a truck he did not have reserved and returned it early enough that he could rent it again that day.

Wesley was very helpful and very generous. He's great.

One of the dollies we ordered was not supplied. THE MOVING HELP WE PAID FOR WERE THE WORST MOVERS WE HAVE EVER HAD. IT TOOK US TWO DAYS TO MOVE WITH MANY OTHER PEOPLE HELPING. THEY WERE ON THEIR PHONES THE ENTIRE TIME, STANDING AROUND, ETC. THEY SHOULD NEVER BE USED BY ANYONE FOR A MOVE.

emergency exchange of tow dolly due to loss of pin. Given a new dolly that once hooked the car on made a foul noise. Sounded like the wheel bearing was broke. Attempted to exchange the next day but no other dolly available. The person who was helping us had no clue how to use the system to switch out the dollys. Our contract was canceled & couldn't figure out how to fix it. Had to call customer service for help.

The car tow dolly had very noticeable damage that you had to be repaired

Guy was very polite and helpful

The original order was a complete distar from start to finish. The original pickup location was 10 miles away up a mountain. They never answered the phone that you gave us. When we went to pick up the trailer, they were closed and had been for at least a week which why no one ansered the. NO one at UHaul knew anything. We finally got a trailer locally and they were excellant.

Had a wonderful experience. He worked very hard to figure out why the running lights weren't working (an issue with my car NOT the trailer), and was so polite through all the changes I put him through

Wesley went above and beyond to help us . We had rented a 26 ft truck and realized it wouldn't make it up the mountain where my brother lived. We took it back the next morning to get a 20 ft. Wesley called around to find us one and he took the time to take one of his trucks to another location to get a 20 ft for us. Also Carolyn was a sweetheart. Thank you both from the bottom of our heart. The Ray family

The screws in the u-box we were given came loose, causing the box to buckle and many of our belongings to be scuffed, damaged, and some of our art work was destroyed. One particular art work I owned was an extremely exclusive, hand signed piece that was crumpled into a ball and ruined. Another frame that had glass was shattered and the expensive border was cracked and ruined. The box was packed properly with the art work and everything else placed as safe as possible. Nothing would have been damaged if the literal walls of the box hadn't come apart. Can't believe the u-box turned out to be so unsafe, we're lucky we didn't lose more and that nothing fell through the literal holes in the floor. Won't ever be using u-box again nor recommending it to anyone. Mostly just surprised to have received such low quality, hazardous equipment from a brand I used to think was reliable.

Price low wood be nice

Very nice service !!

Second time renting from them and would do it again if I needed too

Michael was very helpful and is very knowledgeable.

The reservation was on another location, sadly i have to run 3 different location to pickup my reservation, even i make 2 days before

The staff was very hospitable and went out of their way to help us through a lost key and a truck that would not start. Strongly recommend!

I like her nice friendly and pretty

As far as this location, no need to make any improvements.. Very courtesy Customer services and qualify knowledgeable people

The team at this location is always great to work with.

Hard working tire store. Clean isn't as important there. Thanks for the good help.

I returned the trailer after hours, so could not answer the above questions.

Very good service. I was able to return truck early and they adjusted my bill accordingly.

Telephone number for drop-off site provided on contract went to a location in Tenn, not where I was told to drop it and they forwarded me to another national number which never picked up. I called another location in Lenoir, NC, but they told me they were leaving at noon and to drop the key in the orange box. I assumed this box would be on the side of the building but it was out in the grass by parking lot hidden by other trucks. Bad set up.

Perfect size for the right job

Keep doing what you are doing.

The original location in Lenoir Jason Mart on Wilkesboro Blvd. was a joke. Poor representatives of your business. Wanted me to take of trailer and back truck with trailer on it. Owner said he was unable to do it and to just go somewhere else. So I went to Fairway Tire where they said they get a lot of complaints on him. Poor service!

Need to improve the computer system there. It took over 30 minutes to process my transaction. Need more people dedicated to this part of the business. One person was trying to juggle too many responsibilities and it made for an impossible situation for him and frustrating situation for multiple customers. If this had been my first experience with Uhual, I wouldn't be using the company again.

Tried to rearrange date to pick up u haul, but employee didn't inform Manager who then cancelled me out, so had to re schedule when I came to pick it up as per my original time. I didn't get a reason for him not calling me back before he cancelled me. So probably will not use this dealer any more. Jim

The staff was extremely friendly and helpful doing everything they could to help with the truck arrangements and equipment that I needed.

I was over charged.

Buy more trucks it wasn't the store locations the store locations were great and the employees they're trying to find a truck for me like professionals there were just not enough trucks out there

Fairway Auto never showed up on a Uhaul search. I knew they were there. Shame they didn't show up on a search. Fairway has been there for decades and same as a Uhaul dealer. Good people.

you all were great

Everything went well!

Thanks for the rental

All Was good. Wes was great to work with.

Left the truck where I picked it up at Blue Ridge Buidings

Maintain the vehicles.

Better inform customer on equipment needed for uhaul hook up to the customers car. Especially when the customer asked what they needed.

When I dropped the uhaul off, the lady working took my name and number (just like the pickup location, she had no idea what I was talking about). The store was incredibly messy and seemed rundown as well. I simply gave her my keys and left. I promise that I am normally not one to complain, but my Uhaul experience was very poor and disappointing. I will not be renting from Uhaul again.

Such great service ! Nice friendly and helpful!

Everything was very pleasant

Customer service was great.

just keep the same hospitality as they have. coulden't be better.