The truck wasnt swept out from previous customer. The dolly was $20 instead of $15 like stated on website.
Jayson S
Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I have trouble with the reservation and costumer service keep me an hour to just give me the code. and they gave me a different drop off location more fast in, into Colorado spring. and for that they charge me more miles. I absolute won't recommend u Haul.
Jose MGot me reserved right away the day before. Quick pick up. Helped make sure we had everything we needed
WAYNE PGreat wonderful helpful and professional. Thanks Jake
Jake CThis was a terrible experience. The gas tank was less than half full and when I asked about it, he said "look on the paper". The truck was smelly from smoke, dirty (mud, burn mark, dirt on the seat, bad wipers, and I had to sweep out the box before I could load). The man was rude and unhelpful. I had to call uhaul to add my SIL as a driver because the man said he didn't need to be on the contract (after I asked him). SO unnecessarily stressful!
SusanG MThey had cigarettes buds and ashes in the truck. It smelled like smoke. I took pictures and put it in their check in website. Then the had the addisady to charge ME a cleaning fee when my husband dropped it off. My husband was in a hurry and the guy was "busy" doing something so my husband just left it and they charged us a cleaning fee. That's unacceptable and we will be calling as soon as they open today. That's so crap and we rent a unit from. Then too!
Annie BAgain vey professional. Process was easy
Karen RThey are unorganized, they can't lift the trailer onto the hitch.
Robyn AThe truck smelled like smoke but overall was clean. Process was easy and the rep was friendly. Seemed a bit expensive for the short time I had it though.
Sarah SI love the mobile self service. Makes everything convenient and simple.
Jessica BI am so grateful to have found this U-Haul provider at Falcon Storage. Bruce and Holly are the best!!! They did EVERYTHING possible to make it the simplest, most efficient and professional experience ever and I would HIGHLY recommend this location to everyone. I feel like they cared about me and my needs and would love to have anyone I know visit them and experience the exceptional customer service ever!!! May all U-Haul distributors care and provide as wonderful a customer service experience as Holly and Bruce afforded me! HIGHLY RECOMMENDED!!!
vada d1) The app for afterhours pickup did not work. We had to spend a half hour on the phone with a representative in order to get access to the truck. This put us behind schedule for the entire day. 2) There was a little over a quarter tank of fuel in the truck. 3) The wiper blades would not clean the window - the rubber was coming apart. 4) The truck got stuck in the snow and we had to carry our belongings the extra distance in order to load the truck. Once loaded there was enough weight to provide the necessary traction to get unstuck. One of our helpers said the tires needed to be replaced - I did not confirm this.
Loretta DI called the 1 800 line and requested a trailer that I could haul a tri that was 61 1/2 inches wide the U haul representative. Told me she had 6' X9' feet trailer that would accommodate my tri ( motor cycle ) . We went to U Haul facility 7630 Bent grass near me. It was 5 PM . We saw the on site Rep. and stated we had a reservation. Inform the clerk that the trailer we had seen on her lot yesterday was too small and that U-Haul had found a trailer that would fit my needs. It was dark and I couldn't see. So we pick up the trailer. I departed at 3:00 am to New Mexico. When I was ready To load tri. The door entrance would not allow tri to roll in. How can you rent me a trailer that doesn't permit me to load up the equipment I wanted to transport? You guys are the experts. Now I also blame myself for trusting U-Haul. I would like my money back. I called your 1 800 number for help and nobody could help me. Drove back with an empty trailer and lost my opportunity to buy the tri. Also lost time 8 hours and the gas I spend to travel there. Help me please
PEDRO HCustomer service is not ideal. Found man was not friendly on Sunday and the truck has so issues like transmission and smokes.
Chris HBoth workers were very friendly and helpful! Clean facility, would definitely recommend
Mary TStaff was helpful,but the car hauler was in poor condition. Locking devices were rusted and the straps for the tires were stiff and weren't pliable. It's a safety issue that needs to be addressed by Uhaul directly.
JIM KGreat service at both ends!! Equipment was wonderful!! Earl
EARL BMy only complaint is that we closed our storage out on the 6th and I had to pay for the whole month! Not sure I would use the storage again.
Paul RAfter loading, the transmission blew and then I was told I needed to take the truck back to the location to get a new requiring me to unload the entire truck that I just loaded to get a new truck and all I was told was I was pretty much SOL.
Haylee DAttendant was very pleasant to work with and very helpful. Will use this location again
robert wThe customer service was wonderful.
David HGreat experience at this location. Very friendly.
Bruce BDid not receive the equipment I requested in addition to the moving truck (a dolly and furniture pads) and was still charged for them.
Weston PYour app is utterly broken. Its hit and miss what it will let you upload, the entire self-service process is broken because it makes assumptions like when you return the vehicle there is enough light to take pictures. I would N-E-V-E-R rent this way again its utterly unpleasant and as a company it is reprehensible that you would put the responsibility on the customer to do all this with an utterly broken process. You MUST do better.
Justin SThe rep just said drop the keys and he would email receipts. That's what we did.
Kathleen RNothing! Miss ma’am that helped me is amazing!!!
Kimberly mWindshield was not clean. Truck that was originally ordered was not available. Truck that was rented performed well for 30 miles, then had problems. . . .
John DEmailing one time code didn't work for me and wasted 30 minutes of my day. Person wasn't in the office the whole time until after I figured it out. Big waste of time...
Aaron SPersonally it felt like the truck was going to fall apart while driving the steering was really hard to use and it felt like it was dragging. I've used 20ft trucks and 26 foot trucks so it has nothing to do with inexperience. The staff was very nice especially because I was stuck moving alone and had to keep the vehicle longer then expected. My biggest issue was the truck itself. It was so dated it still had the moving pad container from when uhaul provided moving pads for you.
Destiney PGreat service at the falcon location
Michael SQuick knowledgeable service.
David KVery nice people get a chance visit Mexico
Andre CLocation was great. UHaul should make sure that drop off location on website has a contact before allowing it to be selected by the customer.
Jeffrey LHours posted should match the time when office is open. I had to wait for attendant.
Roger Ppersonnel amical
James SAbsolutely loved the service all the way around I will use this pod service for all my future packing, storage and moving needs. Delivery was on time close to beginning of window each time and I loved the convenience of text updates and heads up that I would get a call.
Jessica RThe staff at the sotrage facility was very helpful and I ended up renting a storage unit from them as well. The truck turn in went great and without any problems.
MIchael WSo when I checked in to get the vehicle, the entire mobile phone check in was a dismal disappointment. If you're going to offer it, make sure it works, very off-putting. So then I have to check in with the person working the desk and, of course, there's a line.... So after waiting to be helped, I get the contract, etc... I think all is well. I go to the vehicle and open it up and the gas is NO WHERE NEAR what is depicted on the contract. The contract says 3/8 of a tank, in actuality it's just over 1/4 tank, and I mean barely, like the left edge of the needle is touching 1/4! I went back to the office to make a note of this; however, by this point the office is locked and no one is available, what the hey?? So since I have no idea how long this additional delay is going to take, I leave since I'm paying people to help me complete this move, and they're on the clock already... After using the van, I return it early and, as usual, there's only one person in the office and he's on the phone. He motions to give him the key, says everything is good, so I depart. An hour or so later I receive the bill and I'm charged an additional $23,1 for "Fuel Charge 4 GL". Now, I put 48 miles on this vehicle and put 4,62 gallons in. I expect this vehicle would average 10 MPG or so, so that appeared to match the gas gauge when I received the vehicle. To add 4 additional gallons would make an absolutely abysmal MPG, in the neighborhood of 4,7 MPG? Really? I would be happy to share the pic of the fuel gauge I took when I received the vehicle, since I couldn't talk to a human in a reasonable time-frame. I was planning to rent a trailer to move some more stuff today, but after receiving this bill, I will not be using this location again and am seriously considering if I need U-Haul again...
Raymond LAt 82 years old I was disappointed that they would not help unload the car unhook the trailer! Pick up location provided full hook up service. I was able to do it with some help from a friend. They also open late for early movers, 9 am for storage service and 9:30 for U Haul service. Check in for storage went very smooth.
paul rthey don't seem as if they like their job. really bad attitudes.
Charlie JGreat service online reservation and in person very efficient checking in/out. Much appreciated. Very nice people and nice facility too.
Khristena SThe steering was very rough in this u haul. But it was clean.
Robyn AThere was no instructions for where to put the trailer when dropping it off. They were not even open at the time I was to drop it off...maybe sync the drop off time to when the place is open. And there was a guy in the store the whole time. All I wanted to know was were to put it and he kept saying, we are not open yet.
Doug KWas quick and easy to drop off and finish the rental process. Very friendly staff and location was great.
James SVery friendly team that was quick to help.
Alex KTruck is very old with 163 000 miles. It is automatic but does not shift properly. In these days where nearly every vehicle has a backup camera, these trucks should be retrofitted with one. It would cost maybe $200 per vehicle & make the vehicle infinitely safer now that most drivers are used to the camera. It should be a required industry standard, so maybe you can step up and lead the way.
Gary SPersonnel amical
Michael SMy truck was not checked in by the office until the next day when I had the truck turned in an hour and half before it was due. So I was charged for an extra day when I was not in possession of the truck.
Steven M