Merci!
JIMMIE S
Customer Reviews for Family Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The size truck I wanted was not available. The app is extremely poorly designed.
Don BI picked up my trailer rental in the morning and the Uhaul Representative hooked it up to our tow vehicle and checked the lights. We had working brake lights and turn signals, but didn't realize that we did not have the running/parking lights. When it got dark out in the evening and we were 230 miles away from home, we were notified by passing vehicles that we did not have working running/parking lights on the trailer. We immediately stopped and verified this condition. I then called Uhaul Roadside Service and gave them my location. They were less than helpful. They kept saying they were going to give me an ETA for assistance, but after about an hour and a half, never happened. They also did not offer me any other options that we could do to try and resolve this issue. I finally decided to purchase a set of magnetic trailer lights from the Harbor Freight store near where I stopped along with a trailer wire extension and other necessary items to secure it to the trailer so that we could continue our drive home safely and legally. This issue caused us to have a 3 hour delay in our travels and $56,75 in additional expenses to make it back home safely and legally. It also caused us to have to work on the trailer in a dark parking lot and crawl on the ground in blowing and drifting snow with an outside temperature of 15 degrees fahrenheit with a -7 degree windchill. So to sum it up, I gave the location Above Average because they were helpful in hooking up the trailer and checking most of the lights. I said No to the equipment being well maintained, since apparently it was not because not all of the lights were working. I said Yes to recommend this location to a friend due to their location and willingness to help, but I would caution them on making sure to double check everything. As a side note, after we had left the location and had started on our travels, I received your link to take photos of the trailer prior to leaving. I did not know that it was a limited time event as I tried to do that at our first stop and was not able to open it due to the "link time expired". I did take photos prior to leaving the Uhaul lot, just not in your link.
BRAD DExcellent service
AMIE SGreat experience. Painless. In and out. Friendly staff.
VICTOR JGood people to work with.
SAMUEL LIf cost reduction was possible without negatively impacting equipment or service quality, that would be awesome!
RICHARD DThere was a lot of landscaping debris caught in the ramp. Otherwise clean. Over 20 year old equipment. Not as expected from the site. Not the owners fault.
THOMAS MExcellent customer service. Thank you
SUSAN KService was great and truck was good. Nothing specific to improve, but the place is just average. Overall, a good experience.
ALLAN CExtremely friendly and helpful service.
Niki HLater pickup than scheduled - no trailor on site. Dealer did acquire one
CARL SThis is the best location for Uhaul in northern michigan. These guys are efficient and organized. Great experience.
WARNER BVery nice and helpful employees.
JOSHUA AOffice area very cluttered employees are very friendly and very helpful very busy office
Anthony RNothing.
MARK RA little issue with booking on line. Got dropped from the site. Finally got the order through. Apparently, unknown to me until I picked up the trailer, there were two reservations in the system. Only got confirmation of one. Not a big issue. The team was very accommodating, fast and efficient on pick up and drop off. Very friendly and helpful. Definitely recommend.
Mike CExcellent and friendly staff!
ELIZABETH KStaff very helpful. Easy and quick process.
CYNTHIA CQuick and easy check in and check out. Knowledgeable staff would definitely recommend.
DAVID JGreat service and friendly staff!
ADAM BVery friendly and accommodating! Easy process. Very reasonable.
CYNTHIA CVery friendly and very helpful!
TIMOTHY SGary and his wife were the best in customer service I have ever experienced within U-Haul. I have had dealings with many U Haul locations over the years but this one is by far the best for customer service. Equipment is equipment but the service is what will bring customers back to a particular location. Frank
FRANK CWonderful experience! There were a few issues w/ the van Tire pressure and a warning to keep my hands on the wheel. Other than that- the experience was wonderful.
Lynn LVery helpful and friendly people to rent a U-Haul. No problems with equipment. We will continue to do business with this family friendly service.
JUDITH MVery helpful folks
JOHN KGreat experience at pickup and delivery.
John LWas charged for 4 extra days and I returned the trailer 3 days early Agent was contacted and assured me they would handle it and would call me the next day.........been a week or two......still waiting
Dennis WAmazing, quick and friendly service. Fortement recommandé!
CHRISTINE SDiscounts for multi day usage
Jeffrey CThe truck, trailer and moving pads were ready to go when I arrived. The staff was friendly and helpful.
James MWonderful service and vehicle. Thank you so much!
Albert WNothing comes to mind. I've had fast friendly Service every time yall pretty transparent no shadiness round your parts. Of hidden fees. Thanks again
Nicholas SDrop off location was not large enough to accommodate a 26' truck. No parking available due to facility being an auto repair shop.
Eric JThis location was very helpful and accommodating.
John HGary and his collogue were great help. smooth and easy drop-off
Mark MVery friendly and helpful. When I picked up the trailer they told me that the closest return location was another half an hour away. Family Auto made the change and made sure that it didn't cost me any extra money.
GEOFFREY GThe owner was very friendly and helpful.
Jamie BI did not go inside the building so I can't rate the location but it looked okay. The staff met me outside and quickly checked me out. They were very friendly and very efficient.
Mike MEase and friendliness was exceptional.
Dennis DFriendly help in returning the trailer quickly
THOMAS LThank you for having Saturday hours!
shannon jThe customer service person on the 800 number that I called that helped me find the location was incredibly helpful and kind!!
Janine pUHaul policy for $1 per mile over some predetermined one way mileage is ridiculous. Fortunately, we only went 13 miles over the predetermined limit, however, we did not take side trips and went directly to our destination. Completely penalized based on what parameters?
Roger DThe gentleman who checked me in and helped hook up my trailer was so friendly and I loved it. I appreciated the time he took to explain everything to me.
Maia RVery friendly and helpful.
amy sNot a large dealership, but great service and follow-up!
Ken GEverything was done as contracted. Helpful and friendly service.
Daniel DThis location was closed at the time of drop off.
Tom CGreat customer service, quality well maintained equipment, would highly recommend and use again.
Suzy WSmall, but super friendly and efficient. I wish more businesses were this way.
Kyle KStaff was very helpful, professional and courteous. Truck lil older but still maintained well. Would recommnd and rent from again!
Kathy V