Get your horrible app to work. I spent an extra hour trying to get the app to recognize my rental which it never did.DEVON S.
Customer Reviews for Family Auto Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New Haven, IN 46774
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
7h30 am à 12h pm / 1h pm à 5h pm
- Samedi :
8h am à 2h pm
- Dimanche :
Heures d'ouverture spéciales
- 5/28/2022 - 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steve S.
The location prefers that equipment to be returned across the street from the actual address of the business. Google maps brought me in a direction that didn't make that clear. From that point on the turn in person had a bad attitude about everything.GEORGE W.
Don't tell me to have it back by 1 just because the owner has a family thing going on . Then find out it doesn't need back for rental the next morning 8am....sad to hear as a customer.Robb G.
Le client n'a pas laissé de commentaire.EVELYN P.
Charged me 60 more than the bill and have not corrected it yetKevin G.
Glitchy website. Had to restart the pick up & drop off process online multiple times. Had trouble with the location verification & photos. Mobile process is a good idea with poor execution. Needs to be more user friendly & responsiveTodd F.
Le client n'a pas laissé de commentaire.JORDAN W.
Family auto is a great place that I recommend. However. Picking up and dropping off using the app....Horrible. the equipment i paid extra for was missing out of the truck. 2,5 hours on the phone to check out.... unable to get thru and put on hold for an hour upon return.... HORRIBLE. DID I SAY HOW HORRIBLE IT WAS??? I feel that I am entitled to a full refund by uhaul.Joyce K.
Dolly was not available at pickup, otherwise excellent service.SHANNON D.
Le client n'a pas laissé de commentaire.Tyler C.
one of the front wheel tie down straps was beginning to tear.ROBERT S.
Le client n'a pas laissé de commentaire.KATHERINE M.
The truck alignment was off and I had to drive 9,5hours in the snow and rain with my wheel turned to the left!!!AMANDAJOY C.
Again, the location was fine, But the online return didn't work. I got charged extra money because the website wouldn't take my location from my phone. After this experience I will not be using uhaul, and I will not be recommending it to a friend unless something is fixed.Scott N.
The cab was not clean, hair and a broken tv remote on the floor, steering wheel was sticky. The windshield wipers were hard, very noisy when in use, and should've been replaced before I got the truck ESPECIALLY because I was traveling across country ON A 20' TRUCK, THERE SHOULD BE A BACKUP CAMERA!!!! You have to negotiate hotel parking lots part of the time, you're not always driving in a straight line. This is NOT SAFE in my opinion.NITA R.
Le client n'a pas laissé de commentaire.Delaney W.
Le client n'a pas laissé de commentaire.Kenny S.
The location was great. The experience with U-Haul's online pickup was horrible. Without any notice I was expected to provide my passport or other people to contact before I was approved to use the truck. This should have occurred during the reservation process not when I was expecting to use the truck. I am a home owner with a good credit rating that has rented from U-Haul many times over the years without problem. This is the first time I had a bad experience, and it is a horrible way to treat a returning customer.Jeff G.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Michael S.
Some confusion at drop. Issue was eventually resolved. Thanks to all who aided in the resolution.Kevin T.
Give the dealer a master key. Before I left the lot the keys were locked in the truck and I had to pay for a locksmith to unlock the doors. .Every dealer should have a master door key because mishaps are life. If it happen to one customer its bound to happen to another and I can't believe I'm the only one.JANNIE W.
Everything went well!CYNTHIA P.
Only one person at this gravel lot location knew how to support UHaul and he left before I drove away and when I had trouble with the online process there was no one to help. I will never select a location that is not a UHaul facility again. They also forgot to load the furniture dolly I ordered and I was so flustered I didn't realize before driving off the lot after the national customer service center fixed my pick up issue. Not only do I not recommend this place but UHaul needs to drop this location entirely.David C.
Le client n'a pas laissé de commentaire.George M.
Would like it to look more like a legitimate pick up site. Random shack did not feel super officialBraydon F.
Le client n'a pas laissé de commentaire.Wendy H.
Le client n'a pas laissé de commentaire.joe S.
Le client n'a pas laissé de commentaire.JERRID R.
U-Haul app needs work. Says poor connection and takes foreverJames S.
Le client n'a pas laissé de commentaire.Alan W.
The online process to pick up the vehicle on Sunday when no one is there to assist was very confusing and by the time I finally got to a point that they had my information, it registered as a late pick up so l had to go through a whole new process. Took an hour! Not happy with that experience!Mary Kay S.
Everyone was helpful and curious...The truck needed some attention...banging , squeeking, very loose steering..MONICA H.
Le client n'a pas laissé de commentaire.Joyce L.
Le client n'a pas laissé de commentaire.Elizabeth S.
I was sent to this location because the equipment I had reserved was not available at the location I requested. So I was given the truck I reserved at one location and sent to this location for the auto transport. When I got there Loren looked my stuff up and ask if I agreed to $136+ I told him the credit card screen showed $211+ He got very rude and said I told you $136 it doesn't matter what that screen shows. Then upon my stating I can only agree to what this screen shows he grabbed his and aggressively turned it to show me $136. I told him had didn't need to be rude about it. My experience with Uhaul on 4/22/21 had made me cancel a 26' reservation and look for other services.JOSEPH S.
Le client n'a pas laissé de commentaire.BRYCE W.
absolutely nothing!EMILY S.
Gentleman was very polite and courteousNICKIE L.
Nothing. Online Pick up was easySteve W.
I have had to use this location twice. Never have I ever met such a ride and unhelpful person. I also used budget rental and would have used them this time if a truck had been available. This representative of u haul ruins your businessJEFFREY L.
Le client n'a pas laissé de commentaire.CRAIG L.
I had a complaint they did not want to hear about it very rude manDawne H.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.JAMES W.
The address it sends you to is an auto mechanic shop. The actual dropoff spot is further down and across the road. Before trying this location I went to another location and the key drop-off was unusable. No barcode was on the sign above. Both spots are terrible and need to be worked on.Dylan C.
Remote drop location. Barcode wouldn't scan so dropping off the rental was a pain in the ass. I hate that you make the customer do more work so you don't have to keep employees on site longer. Also, make the shitty app work so you can upload a recent photo.. We had all kinds of location Issues so I locked the truck and dropped off the key. In the drop box. The app wouldn't let meRyan L.
Customer service was awful and the app is crap. Glad I'm paying you so I can do all of your work. I had already locked the truck at the location and dropped the keys in the box only to find out that I have to submit photos. Little late there. The employees should of told me that upfront considering this is the first time I've used this location. I won't from now on.RYAN L.
Le client n'a pas laissé de commentaire.Floyd K.
Le client n'a pas laissé de commentaire.Alan P.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.DEBORAH A.
Le client n'a pas laissé de commentaire.NANCY C.
Le client n'a pas laissé de commentaire.Craig B.
The only thing I would suggest is that it had something saying if sanitized etcKIMBERLY R.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.MARY W.
The online process was ridiculous! They changed my location pickup saying there were no trucks in New Haven even though I'd booked one. Ended up taking a couple of hours just to get things straightELIE S.
I was returning trailer a day early. I would like to suggest that all locations sign by receiving attendant, the paper work: stating date and time of returned item(s). Thank You.Dennis F.
Le client n'a pas laissé de commentaire.Ross C.
Website was a little slow for online pick-up. Saturday mornings are very busy. Maybe advise Friday night pick-ups instead if they are gonna be finished by Saturday evening.Brenda K.
I have no complaints at all !Wilbert L.
The only issue I had was the truck smelled of cigarette smoke.Brian C.
Great customer service and friendly. No issues with the uhaul truck.Barbara S.
They were helpful and even told us where to go to get the wiring fixed that the Boulder location wired backwardsAnnette K.
Le client n'a pas laissé de commentaire.Jennifer S.
Very helpful, responsive and friendlyJames S.
Le client n'a pas laissé de commentaire.Adam F.
Parking for the rental vehicles at the drop off location was confusing. Luckily, someone was there on the day they were supposed to be closed and showed me where to park. The drop off location was actually across the street from the return location address.Paul S.
Le client n'a pas laissé de commentaire.james H.
I paid for a dolly and 6 moving blankets. Neither were provided. We had to move boxes and furniture up and down 3 flights of stairs. My husband ended up throwing out his back. It took 45 minutes to pick up the truck using the app. The app had us restart the process 3 times. To complete the pick up process we had to eventually call the customer service department and speak with a rep. We had a difficult time getting the lock off of the back door to obtain the key. When returning the truck it took 30 minutes, as the app had us restart the process 3 times. We could not get the lock on the back door to lock the key back in. We therefore had to lock the keys and the pad lock in the front of the truck.Holly D.
Le client n'a pas laissé de commentaire.LEIGH S.
Le client n'a pas laissé de commentaire.Jill P.
Le client n'a pas laissé de commentaire.Corey S.
Inside of truck was dirty and leaked fluids! We did not receive the furniture dolly or the standard dolly we rented. And never received a call to return to pick them up. Was too busy cleaning the inside of the truck and packing up for move and didn't bother going back to get them. The back of the truck was filthy - dirt and stones on the floor of truck - we had to clean it before using it. Funny thing is there is a sticker noting $25 charge if not cleaned...wonder if I could have charged them for not cleaning it and having to do it myself. It leaked red fluid all over my driveway and the brakes were very bad.Michael G.
Honestly felt right at home.lee D.
On line info and registration given more consideration.Larry C.
Le client n'a pas laissé de commentaire.Rachel H.
Returned after hours and it was extremely difficult to locate the drop off area which was across the street from where the UHaul vehicles appeared to be stored.Garrett P.
Everything went smoothly. Loren is so friendly and helpful.Triva C.
Le client n'a pas laissé de commentaire.Shannon S.
Le client n'a pas laissé de commentaire.lawrence F.
The 24/7 app wouldn't work. Had to call. Then my credits cards weren't going through. Again, a problem on your end. When it did go through,after 5 tries, I was given the padlock code. Again, problems. It took 15min of playing with the lock before it opened. Your 24/7 program needs work!Laura P.
Everything was excellent. I was hoping the passenger side fender folded down like the drivers side. Getting back into the car through the passenger side took some effort. Not a problem with the trailer, just unfortunate for me.Gary L.
I had never rented from this place before and didn't realize they rented uhaul, would definitely rent from them again and would recommend to anyone.Jack B.
Le client n'a pas laissé de commentaire.DOUG H.
Had to pay for a extra 30 miles because this was not even close to the location that we needed. Still got changed by this location because I was a little over 3 miles over what I thought we would use. Would like my extra $10 back because of that since I filled the gas tank up way past the 3/4 mark. Truck was no where near a gentle ride driving it across town was like fighting a bull. Hopefully this next Uhaul truck I have to rent in the next week will be closer to home and a better truck.Jason R.
Fast and great service and easy, people nice to deal withGary H.
Le client n'a pas laissé de commentaire.Michelle B.
Best serviceTriva C.
Put movers code on your receipt tooJennifer H.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.John S.
Everything went smooth with the rental.David B.
Le client n'a pas laissé de commentaire.Sharon R.
Le client n'a pas laissé de commentaire.john M.
Le client n'a pas laissé de commentaire.chris B.
Le client n'a pas laissé de commentaire.jamie B.
Very busy and successful place. Might want to have a second set of hands on Saturday to help the shop manager so he can effectively do his customer service duties for the shop and U Haul customers. Otherwise everything was excellent!Scott C.