The customer service person took extra efforts to make sure our Uhaul experience was successful. It was/ is appreciated.Raymond M.
Customer Reviews for Family Car Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lisa H.
Very helpful, friendly, and professional. They went above and beyond.Lindsay D.
A great team of people - very knowledgeable and helpful.Paul S.
Super friendly and helpful owner! 5 stars!!Douglas B.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Lucas H.
The Owner/UHaul employee was very courteous and helpful.Frank R.
Le client n'a pas laissé de commentaire.Michael L.
Fortunately, we made our destination but when we arrived and went to return the equipment, we found several issues that should've been dealt with before we traveled the East Coast. I need to talk to somebody about our experience. Not happy at all but grateful that we arrive safely.Deanne I.
It cost me almost 200 dollars to rent 10 foot Van for 6 hours,and still had to put gas back in it.The price of Van was 19.95.I only drove it 200 miles.Benjamin N.
Le client n'a pas laissé de commentaire.Will C.
Very curious and helpfulJustin R.
Le client n'a pas laissé de commentaire.Jered S.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.Russell F.
Le client n'a pas laissé de commentaire.Brent S.
Very friendly staff and quick check Ilynn H.
Very hard to reach the branch but when they did reach out they were extremely friendly & helpful. They even delivered my truck to me being that the pick up location was an hour away. Very pleased with their service!ashley B.
The uhaul site was very helpful in the delivering of vehicle. They went above and beyond.Aracely R.
Le client n'a pas laissé de commentaire.OZZIE A.
Le client n'a pas laissé de commentaire.KEVIN I.
Le client n'a pas laissé de commentaire.William E.
Truck was promised to be delivered to our home at 930 am, when the contract was supposed to start. It showed up at 11am (even though they started contract at 7am before making the 2 hour drive to us ), on empty, with 200 miles already on it. After some back and forth, the manager gave us a gas credit, extra miles, and extra days on the contract. We were very appreciative of the manager making it right, but we shouldn't have had to deal with such a stressful situation while in the middle of a move. I'm peeved that they called me to set up a delivery, from 2 hours away, when I could have saved myself the hassle and picked up a truck locally, as originally planned- if they hadn't called.Kenneth M.
Friendly and helpful staff!!!Bruce B.
Le client n'a pas laissé de commentaire.Ashley L.
Le client n'a pas laissé de commentaire.Allen W.
To location served it's purpose, however the customer service was rude on the telephone. U-Haul schedule me to pick up at one location, moved that reservation to another location. We showed up at the second location at time of pick up but the store was closed and they didn't offer 24/7 pickup, despite assurances from the rep that they did. That's when U-Haul arranged for us to pick up from this location. This whole process delayed our move by 1,5hours and was very stressful. Would NOT recommendJohn A.
Le client n'a pas laissé de commentaire.Theresa F.
Le client n'a pas laissé de commentaire.Dan S.
Kevin is Awesome. He made it easy. I'll be back.Martin N.
Le client n'a pas laissé de commentaire.Christina Ann M.
Online Uhaul clearly has a booking problem!! original order was for a different location and I was unaware online changed it to a different until I went to first locate. And more nervous I would get the reserveBlake O.
Le client n'a pas laissé de commentaire.Lorie S.
Le client n'a pas laissé de commentaire.BOBBY L.
Le client n'a pas laissé de commentaire.Alfred T.
Le client n'a pas laissé de commentaire.Brandon S.
My review is not necessarily on this specific location, but on my U-Haul experience in general. I requested to pick up a van in Aberdeen at 12pm. No one called to confirm the details or even to tell me my location has been changed. I didn't even get an email about the location change-I only find this out after I try to start the check in process and it says I'm at the wrong location (even though my email says otherwise). After speaking behind the counter there, I go to the address the check in process was telling me to go to. After I arrive and we've started the process, I was told the van isn't there. It's after my scheduled pick up time mind you. So I had to wait 20 minutes for them to finish the delivery and drop off the van. I'm informed I still have to pay for the mileage between there and Aberdeen even though NO ONE TOLD ME OF THE LOCATION CHANGE. During the verification process, they somehow called my brother instead of my husband, and when my husband gave them the correct number, they never called him back. They did give us an extra hour of use of the van, thankfully. All in all, my experience was chaotic and frustrating.Courtney T.
Le client n'a pas laissé de commentaire.Douglas D.
Great customer ServiceStewart L.
Le client n'a pas laissé de commentaire.Natividad C.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Paige S.
Le client n'a pas laissé de commentaire.EARL H.
Always rent from here nice friendly and always very helpful.Christopher H.
I was rerouted to the Hoffman Rental Location due to an equipment shortage at my original rental location -- and was extremely pleased with the professionalism, friendliness and courtesy I received from the owner of the Hoffman location. Heck, I'd start there the next time. Kudos -- and his shortcut recommendation was perfect and saved me a lot of time. Highly recommend this dealer!Nancy P.
Nothing! It was seamless, A+ service!!Richard R.
Le client n'a pas laissé de commentaire.Sara M.
Excellent service à la clientèleSandra P.
Overall my experience with Uhaul was HORRIBLE!!!! When I reserved the trailer almost 2 months prior, it only gave me one option to reserve the trailer at, 4 days prior to pickup, location was changed by Uhaul. Business place called Wed to confirm rental, I stopped by to confirm and he had 2 trailers. When I came to pick up trailer, none were available. Guy said he had no idea where trailers went too. He called Uhaul, about an hour later they found a trailer 20 miles out of my way. I was informed that I must go get the trailer. What the heck. Ask the main rep on the phone how to submit my $50 Guaranteed Reservation Promise. Which is Right Equipment, Right Location, Right On Time, As agreed or you get $50. She stated my reservation was a code 2 and not a code 1 therefore you do not qualify! And now you tell me if I want a trailer I have to travel 20 miles out of my way. Piss poor service and as usual, customer gets screwed with the fine print. Oh, I was told the District Manager for the Southern Pines, NC area would be calling me, never heard from Joe E. If other businesses had rental trailers, I would go there. A one rating out of 10.Ryan K.
Le client n'a pas laissé de commentaire.Tom N.
Le client n'a pas laissé de commentaire.Jeri B.
Le client n'a pas laissé de commentaire.James R.
Smelled like cigarettes, constant problems with the vehicle, literally the worst uhaul I have ever rented. Wish I could get money back, thought I was going to die driving that piece of shitCameron H.
Le client n'a pas laissé de commentaire.Kim S.
Le client n'a pas laissé de commentaire.David W.
Improve better communication about the miles and how it startSanperrio R.
Le client n'a pas laissé de commentaire.Chasity M.
Le client n'a pas laissé de commentaire.Ken C.
Le client n'a pas laissé de commentaire.stephen B.
No smoking means no smoking don't rent out til the smell is gone. Attention corporate. if they don't have a truck call immediately,don't let me drive to a location just to be told sorry good luck finding a truck, we will call you. Location was perfect. You have work to do.Damion P.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.Justin A.
Le client n'a pas laissé de commentaire.Brian B.
This was a ways from my house, I had set the reservation with Jus Storage, it was transferred to a place further away from my house in Hoffman, NC. I saw a sign in the trailer that said to avoid a $15 charge sweep it before returning. I swept it but it was not cleaned prior to our use. I had purposely picked Jus Storage because I was not sure how long we would need the trailer, they close at 12 on Saturday so I knew if we were a little later than 4 we would not be charge for the second day. I needed to have it early because we left at 6 am. We were finished with the trailer at 6, but the place we ended up getting it from told my husband if we did not have it back by 5:30 we would be charged for the next day. Very disappointed to have been charged another day , did not get any blankets and have to drive further to get the trailer.Kellie B.
Lot is sandy and not well defined - recommend paving the portions that require walk around inspection of equipment or trailer hitch hookups. Staff is friendly and helpful, but rarely on time to greet customers with pickup or drop appointments. Office is small with limited supplies.Matthew M.
Le client n'a pas laissé de commentaire.Zachary G.
Received a text message hours after we had already dropped off at one location that I was to drop it at a different location. Slept poorly because it was after hours stressing that I was going to be charged more for dropping vehicle at the location that woman at Papas told me I could drop off at. Again communication could be a tad better.we dropped vehicle off at 5pm didn't get the text until almost 11pm. A call would have been appreciated. Otherwise. I was happy with Uhaul and would more than likely use again in the future. Best prices for the area I am in.Jennifer M.
Le client n'a pas laissé de commentaire.Aldo L.
I have rented probably 40 uhauls in my life. This is the best, quickest, most friendly location I have ever experienced. I will only go to this one from now on.KELLY C.
Le client n'a pas laissé de commentaire.brittney G.
Le client n'a pas laissé de commentaire.Connie B.
I wil only be renting from this location in the future. This was by far, the most professional U-Haul rental experience over ever had.MITCHELL R.
Keep up the good workROBERT S.
Great serviceJOHN M.
The person working there lied about the amount of gas after I specifically told him that it was incorrect. I put the correct amount of gas on my contract but he still didn't change it on his end so I was charged for not filling the truck up when I actually returned the truck with more gas than I picked it up with.JELANIMALIK B.
Le client n'a pas laissé de commentaire.TONY G.
Continue to get guys like the owner in Hoffman NCKELVIN P.
Le client n'a pas laissé de commentaire.Josiah G.
Cigarette smell was bad.Jang L.
Le client n'a pas laissé de commentaire.Tyler W.
Le client n'a pas laissé de commentaire.SHIRLEY M.
Can't think of anything at all my experience with U-Haul there is always great.CREOLA W.
Vehicle broke down mid drive. Couldn't haul any furniture or supplies from one location to another. Was overall a terrible experience compared to previous experiences with UHAUL. Pickup company and employee was excellent just overall UHAUL experience was not so good!NATHAN H.
Le client n'a pas laissé de commentaire.VIVIAN J.
The customer service that was given to me on today was impeccable. I'm a widow and I purchased a UTV and needed a utility trailer and the Uhaul specialist assisted me and also provided additional services for the future if needed to take it back a forth to the dealership.NIKKI P.
I rented a hand truck but never received it.CHRISTIAN R.
Gas tank was on empty when I drove it off the site. You should better enforce your policies when it comes to gas, or otherwise refuel it yourself. On a positive note, the guy working there was very friendly and fun to talk to.ADDISON C.
Very satisfiedDENNIS L.
Initial online booking would not let me enter an appropriate time. It only listed a few times in the middle of the night.STUART H.
Le client n'a pas laissé de commentaire.SHAKIMA W.
Le client n'a pas laissé de commentaire.THERESA P.
Keep being awesome!STEPHEN H.
he was very friendly and answered all questions.CALVIN T.
Le client n'a pas laissé de commentaire.Shaun S.
Manager was always friendly and helpful to satisfy needs.Bruce K.
Up front descriptions of pricing and vehicle expectations. i rented a one way truck and now and being billed higher due to me not returning back to this locationDetrice D.
Le client n'a pas laissé de commentaire.MANDY H.