Customer Reviews for Family Car Sales Inc
(Concessionnaire U-Haul dans le voisinage)

120 évaluations

4046 US Hwy 1 N   Hoffman, NC 28347

(910) 684-5708

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(910) 684-5708

4046 US Hwy 1 N
Hoffman, NC 28347

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

I can't think of anything that can be improved this location. I would definitely rent her again also let family and friends know this is a great place to rent a U-Haul.

ESSIE G. 
Évaluation :
5

Went out of their way to meet my needs.

STACEY D. 
Évaluation :
4

Mr Kevin was very accommodating, helpful, friendly, excellent and observant and eased our experience professionally, in spite of the fact his power in the area was coming and going, mostly going on a 93 degree day in a possibly 12x12 office. That smile. Thank you Mr Kevin at Family Car Sales and uhaul on #1 hwy N in Hoffman nc. Thank you uhaul. We have recommended to friends who will be moving in 1-2 months and helped us. Our first experience with uhaul and delighted.

Marsha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWAIN L. 
Évaluation :
5

Went out of their way to be sure everything went well. Certainly would recommend them for the great service.

ELIZEBETH O. 
Évaluation :
5

N.D.

ROBIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
5

I was very pleased

TONY W. 
Évaluation :
5

everything was fine.

RAMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM D. 
Évaluation :
5

Très sympathiques et professionnels. Above what we came to expect

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVEN S. 
Évaluation :
5

Every Handled in a very professional manner

John S. 
Évaluation :
2

The truck we had reserved was not available so we had to use a smaller truck. Had to take extra trips because of this.

Christopher T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KALEIGH F. 
Évaluation :
3

Kevin was awesome, and lives close by so he is there early and leaves late. Hard worker and wants to see everything work out for the customer. My problem is with U-Haul as a whole, my reservation was at an entirely different vendor for a 26 foot truck. I show up to where my email confirmation says to go, and they tell me that I was switched to this location for a 15 foot truck. I ended up paying more money in gas and 1 $a mile charge at a farther location than my move, more money in gas because I had to make multiple trips since I had a smaller truck and couldn't do anything about it, and a very unhappy customer who was charged more because it took longer. Just an overall nightmare.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYSON D. 
Évaluation :
5

I don't know what we would have done had Kevin Ingram not still been open after all the other UHaul dealers in Randleman, N. C. had closed. He even loaned us a ball for the dolly we rented which we will return to him when we return to Wilmington. Such a nice man and we so appreciate him being there. Thank you, Kevin!

CLYDE C. 
Évaluation :
2

Rented a furniture dolly, as this was necessary for me to move large pieces of furniture alone, And there was not one at the site though I was slowed to rent it and pay for it online.

STEVEN B. 
Évaluation :
2

Had to go to 3 locations over 150 miles round trip. Guaranteed reservations were not on site.

Todd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyeon L. 
Évaluation :
3

My order changed multiple times, due to equipment availability. But when I got to this location, they had 2 tow dollies, although Uhaul told me the day before none were available. Seems like Uhaul's tracking and logistics is lacking, and causes customers to have to do the work in calling/verifying. Nor was there any compensation/discount for my order getting changed and me having to go further to get the equipment that previously was scheduled to be closer to my home. Not a great experience.

DARREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchel H. 
Évaluation :
1

Select individuals that come to work to promote Uhaul in a positive manner and not display negative a negative attitude toward customers.

MACK S. 
Évaluation :
5

Awesome service!

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Reven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Very pleased with my service, especially since it was Sunday. The gentleman was very helpful.

ASHWORTH S. 
Évaluation :
5

The employer who works there was fantastic. He went above and beyond IOT make my uhaul experience great. Definitely going back to do business with his in the future. Thanks

Lukasz H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rade S. 
Évaluation :
2

the lights did not work, I only had brake lights and directionals so I had to drive with the flashers on the whole time, also the tires are 1/2 bald

Steven C. 
Évaluation :
5

The gentleman who rented to us was very polite, respectful and helpful, the service aspect was very pleasant, however U Haul waited a full 5 days to debit our account! This put us in the negative. We will be using another company in the future if the option to pay cash is not therre.

Tracy K. 
Évaluation :
5

The trailer was great, and the location was very easy to work with.

James B. 
Évaluation :
5

S.O.

Oluwaseun O. 
Évaluation :
3

Kevin was super friendly, professional and very easy to work with! I would definitely rent from him again!

Tony B. 
Évaluation :
5

In and out about 30 min

Ray P. 
Évaluation :
5

The uhaul representative here was very helpful. No problems at all with this location.

Keith H. 
Évaluation :
4

Pick up location supplied th wrong hand truck but quick made arrangements for me to pick up the correct on at another location

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Excellent customer service!

Melissa B. 
Évaluation :
5

I would like to be refunded the 2 days I didn't use the truck. I turned the truck 2 days early and asked if I would receive a refund on those 2 days. Said U-Haul would refund tho2 days. Thanks

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary B. 
Évaluation :
5

My experience was great and I can not think of anything thqt I would have had done differently.

Earlene M. 
Évaluation :
5

Excellent customer service... Truck was ready to go when I got there... Very friendly... Would definitely use them again if the need arose. Thank you so much

Suanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter D. 
Évaluation :
5

Great service. Met us on time and exchanged the truck when we underestimated the size we needed.

David L. 
Évaluation :
5

Everything was perfect. Easy pick up and easy drop. Great job!!!

Terry T. 
Évaluation :
5

Super helpful and kind.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE S. 
Évaluation :
5

Nothing! This location was great and treated us well. We will definitely drive the extra distance to rent from this location again. Merci!

James J. 
Évaluation :
5

Great person to deal with

roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reggie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Big fan of local business and the owner came in on short notice on a Sunday morning, and let us return without prior coordination on Labor Day. The trailer was pristine and he helped us hook up to our truck. I would definitely rent again from him.

Richard B. 
Évaluation :
3

The GPS location of the drop off location on the map brings you to a dead end dirt road 4 miles from the actual address of the drop off location.

Alexis T. 
Évaluation :
4

The vehicle only had 56 000 miles on it it runs like crap uses a ton of gas and I feel I should be reimbursed

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Good job, quick and easy.

martin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

The manager ther was very helpful and courteous.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
1

The truck and transport were 48 miles from the house. Uhaula did not bother to let us know the pick up was changed. I called multiple times trying to get the order corrected. One call in i was lied to. Tbe person said they were traffic. Yet traffic closed at 7pm and it was 9 pm. When my daughter went to pick up the truck the man was very rude and condisending. Told my daughter she could drive the truck because she was a woman. So her husband drove the truck. The got loaded amd headed to there destination. I called to make sure nothing else was chamged since I got a text message that uhaul had changed the drop off. Which yes they added more miles but no extra has for all this extra travel. They unload. Amd drop the truck off at the original drop point. My son in law took pictures of the truck and transport. Oh i forgot to mention i ordered a dolly got upgraded to a dolly the the man in hoffman nc desided he wanted them to have tbe dolly. My daughter showed him the invoice and after a battle with this rude condisending man he unhooked the dolly and hooked the transport up. So when my son in law gets to his destination at like 11pm Sunday night. He couldnt find the drop box. So i call n they said they wamted at a different address. I explained that the supervisor of traffic said it was open ended and we could drop it anywhere. My son in law grab everything out of the truck and shut tbe door. I told him just to go back in the morning since we still had time on the truck. MY son in law calls and lets me know he had locked the key in the truck on accident the night before and no one was at the store. He call uhaul. They tell him that the truck is totally insured so nreak the window and get the key because we would have to pay additional money if some came to unlock the truck. I called amd the man Niki I believe he said his mame was. Said not to worry. The truck would not be considered late since it was on the lot 2 days early and you could see the keys were in tbe truck. Now tonight I get an email stating they charged me 25 $to clean a clean truck and another fee for the truck not being delivered 2,7 miles down the road after i was told on the phone that it was ok to leave it there that i had an open ended drop. I am extremely dissatisfied with Uhaul. And their associates, false peomises and information. I have reqested all tbe phone call recordings. Which it has been 3 days plus and still no copies.

Tamara B. 
Évaluation :
5

Small operation. Worked for me.

George R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sid H. 
Évaluation :
5

The gentleman at Family Car Sales was extremely courteous and helpful; he spent an hour sorting out a problem with Corporate that was blocking my rental.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joleen M. 
Évaluation :
5

UHaul rep. was pleasant, quick with the paperwork, efficient. Two thumbs up!

Patricia B. 
Évaluation :
1

When someone reserved equipment for pick up at a certain location. Then make sure that, that location does not get switched without the customer knowing. Make sure that location is actually open for the day they have it reserved. Provide good contact numbers for the pick up locations. Explain why the customer may have extra charges.

Sarah H. 
Évaluation :
4

Update the computer software to operate correctly. The gentleman was very helpful.

Ralph D. 
Évaluation :
5

Nothing. Great service.

Jeanie H. 
Évaluation :
3

J & B Trading LLC should've followed through and personally contacted not only my husband but myself as well in regards to our move. We would've went with a closer U-Hal company closer to where we were moving to. It's sad that this company didn't follow through like they should have. When you are moving the last thing you want on your mind is to worry about a truck rental place going out of business. When going out of business they should have referred us to another U-Hal company.

duane B. 
Évaluation :
5

Person the received the truck and trailer was great. Took charge of getting my trailer. Was very professional

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda B. 
Évaluation :
5

u-haul has once again let me down, your dealers are for the most part great. But the company is broken, every time it comes up with a good idea like in town trucks, the idea is abandoned after a short spell. too many dealers in a small town makes it hard for you to provide equipment in a timely manner and expensive for you to maintain. I am aware that no one reads these notes so I rarely write comments. If you want us to think you are paying attention to your customers you should reply once in a while.

crawford F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cynthia A. 
Évaluation :
5

Very convenient location to drop off. Easy transition to drop off.

Latoya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Z. 
Évaluation :
2

The infrastructure was very basic, almost not adequate for UHAUL. It was great that it was open on a Saturday and the person was VERY nice and helpful. So my comments are related only to the facility, not the operator.

Eduard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Great place to rent from. Kevin is very good

anthony C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

It is great that a 24 hour local drop off location is available.

Thomas L. 
Non les évaluations ont été soumises pour cet établissement.

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