Évaluations des clients Family Custom Cleaners

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Family Custom Cleaners

Cote générale :

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mark H. le

Évaluation :

None

Michael C. le

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Le client n'a pas laissé de commentaire.

Jeff W. le

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Not make them drive 30miles from the store you reserved the trailer at to pick up a trailer they had in the lot 2 miles from your house

Brad S. le

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N/a

BRADLEY D. le

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Guy was very rude and intoxicated non thorough

Julie N. le

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Le client n'a pas laissé de commentaire.

Jennifer K. le

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This location helped me unhitch the trailer but I was charged for an entire 2nd day when I was 45 minutes late. I asked when I ordered the UHaul and was told it would be prorated by the hour if I was late.

Michael F. le

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As always, your locations are great. NEVER an issue. Friendly customer service. Only issue I’ve ever had is with “Shawn” on the phone. Rude, arrogant, and really doesn’t know his job very well.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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The young lady that helped us Sunday 7/21/19 was awesome. Very friendly , new what she was doing , and answered all of my silly questions. I never had the need to rent one way , and she made it very simple

kevin H. le

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I will not be renting from this company again from you. The delivery address this change was pushed me 45 minutes out of my way. Several calls and bouncing around to several different representatives at the headquarters gilded zero results. I ended up having to find the location myself different from what I was initially told. Also I was quoted $79 for my rate I was charged $99 for the trailer. This is the second rental I’ve had from U-Haul this year the first rental blew a tire five minutes into the trip it was clear the tire was bad before I even left and they did not do appropriate maintenance on the trailer. Customer service was of absolute zero help on multiple phone calls. When I asked they move a trailer to the desired location I was told that’s not something that is done. I find it hard to believe there is an a truck available since you rent trucks, that couldn’t transfer the trailer to my desired location. I will not be recommending you to my friends family or otherwise an intent to take to social media as well to let people know if my experience.

James S. le

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Worst experience with uhaul.

Michael F. le

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The individuals at the location were extremely friendly and helpful. Your guy on the phone “Shawn” is very rude. A customer should never be talked down to. I’ve never had an issue with Uhaul....anymore contact with him and I may be shopping around.

VALERIE P. le

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Not a thing

Todd G. le

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Le client n'a pas laissé de commentaire.

Pamela J. le

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Same comment as above.

JEFF W. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Le client n'a pas laissé de commentaire.

Larry D. le

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The folks running the place were especially helpful.

Mark N. le

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This is not an issue with the franchisee but corp in that reservation as made could not be honored at location selected but required driving ~30 miles to a second. This has happened the last two times have used U Haul services and is challenging if will a third time.

Todd F. le

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Le client n'a pas laissé de commentaire.

Eric T. le

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The equipment worked and got me to my destination, but it had a a ratchet strap that was starting to become faulty and definitely needed to be fixed once I got to my destination.

Daniel F. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

william L. le

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No problems

Patricia O. le

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Le client n'a pas laissé de commentaire.

Ted M. le

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Have more items available for possible upgrades onsite

Iesha H. le

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Le client n'a pas laissé de commentaire.

Gus K. le

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The truck we got was filthy in the back, we spend $300 a week on Uhaul rentals and are tired of getting beat up, dirty trucks

tim B. le

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Le client n'a pas laissé de commentaire.

Carolyn Y. le

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I had to wait for 30 minutes to pick up my rental because there was a couple in front of me who walked in and wanted to rent a truck and buy supplies. There was only one employee working, so I got a much later start than I intended. Upon arrival to return the truck I was told there was no one from the Uhaul side and I had to wait. This was not possible for me so I left the keys and asked them to email me a receipt or call me. When I got the receipt the next day the charges were incorrect. I was charged for items I never got. I had reserved the dollies online but was not given them in the store. By time I realized I had forgotten them, I was already across town. I decided to do without them instead of going back and dealing with the slow costumer service. When I called the next day I was told in order to get the money back it had to be cash, picked up in the store. I used a credit card and I need the money to go back on the card because the truck was rented on our social services agency company card. The truck itself was noisy and seemed in need of repair. The cup holders were also dirty. An employee did not check the truck before I left or after I returned. I have rented other Uhauls before and I have never had an experience as difficult and as disappointing as this.

James W. le

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Le client n'a pas laissé de commentaire.