Le client n'a pas laissé de commentaire.
Coleen H
Customer Reviews for Family Custom Cleaners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The app was a pain in the butt this time around. We arrived at 12:45 p.m. and it took 25 minutes to get through all the details.
Brian DQuick and easy to pick up the truck. They explained everything about return perfectly
Amy DUhaul needs to provide vans and pickups to this location.
Dee KExcellent customer service, great place to work with!!!!!!
Dee KKEEP UP THE GOOD WORK
Tracy MI dropped it off after we were done and they were closed so I had no interaction with them but I never received my stuff from check in on my email
Marilyn MNo one was there the two times I went to get a receipt. Still do not know what I was charged.
saundra sNothing! Great people service and equipment!
clark yKeep up the good work.
karen bGreat to deal with
Terry CThe air conditioning system didn't work correctly in truck
teresa tKeep up the excellent customer service
Donald CThe gentleman that took the keys to the truck were very friendly and helpful.
Robert LReturned the uhaul with a 1/4 of gas as I was told and I took a picture. They claim it had 1/8 tank and charged me for fuel and mileage when I was told unlimited mileage when I rented it.
Gary PJust keep up the good work that you are doing Now.
ROBERT HThe lady was just really rude because I reserved the uhaul online instead of over the counter. I still haven't received my refund
Matt TThe online check in didn't work. I tried through the app and the link in my email. Luckily someone was there to help me out.
Danita GVicky is very accommodating and friendly to work with
Jake KI'm actually waiting for a call back from a regional manager for issues I had with my reservation. I also ordered a dolly but there was no dolly with the truck. The truck was great, no problems. My issue was the reservation side. The truck ended up costing me $80 more than it originally should have been.
Derek BEverything was easy to do to reserve the truck online. The free storage unit for 1 month with 1 way rental was a major savings as well as very helpful. The people I interacted with during pick up and drop off were polite and professional. I will use U-Haul again.
Lawrence HTheir website says they r open 11-2. We went there to rent a uhaul and no one was there to do it. Don't advertise u r open to do it then not be there.
PATRICIA JVery friendly and helpful
KIMBERLY EYour app did not work and was difficult to use, The truck I rented had a bad exhaust leak and was embarrassing to drive
Chad CQuick easy, and friendly.
Jim ZThis is the second time I have rented from them. I had to wait more than 20 minutes for the person to check me in. They weren't even there. The guy asked me to let him take a picture of my debit card and license. I would never do that for anyone. I won't be renting from there again. I will go across town.
Isaac CHave the business be more prepared to make the transaction
Dennis RVery friendly; a wonderful place to do business.
Christopher MThe check-out by phone was frustrating. There are no helpful instructions on how to use it. I was not aware my phone was turned off for the camera app, so I could not take pictures of the mileage and gas to submit. Better instructions and helpful hints would be appreciated.
mike sWindshield wipes were junk, steering was not the greatest.
Diana LDropped keys !
robert hNice people, very attentive.
William cA great experience, everything went as planned. The equipment was great, and the service was excellent.
Jim KNothing. Service was quick and easy to understand. We walked in and walked out in under 10 minutes.
Heather MHonestly the process is so simple and fast I use u-Haul quite often and family custom cleaners is the best location they are very helpful and knowledgeable and always happy to help. 6 starts from me always!
Lucas NExplain the difference between one way charges and return charges.
Gary BAucun
mark hNot make them drive 30miles from the store you reserved the trailer at to pick up a trailer they had in the lot 2 miles from your house
Jeff WN/a
Brad SGuy was very rude and intoxicated non thorough
BRADLEY DThis location helped me unhitch the trailer but I was charged for an entire 2nd day when I was 45 minutes late. I asked when I ordered the UHaul and was told it would be prorated by the hour if I was late.
Jennifer KAs always, your locations are great. NEVER an issue. Friendly customer service. Only issue I've ever had is with "Shawn" on the phone. Rude, arrogant, and really doesn't know his job very well.
Michael FThe young lady that helped us Sunday 7/21/19 was awesome. Very friendly , new what she was doing , and answered all of my silly questions. I never had the need to rent one way , and she made it very simple
Mark SI will not be renting from this company again from you. The delivery address this change was pushed me 45 minutes out of my way. Several calls and bouncing around to several different representatives at the headquarters gilded zero results. I ended up having to find the location myself different from what I was initially told. Also I was quoted $79 for my rate I was charged $99 for the trailer. This is the second rental I've had from U-Haul this year the first rental blew a tire five minutes into the trip it was clear the tire was bad before I even left and they did not do appropriate maintenance on the trailer. Customer service was of absolute zero help on multiple phone calls. When I asked they move a trailer to the desired location I was told that's not something that is done. I find it hard to believe there is an a truck available since you rent trucks, that couldn't transfer the trailer to my desired location. I will not be recommending you to my friends family or otherwise an intent to take to social media as well to let people know if my experience.
kevin hWorst experience with uhaul.
James SThe individuals at the location were extremely friendly and helpful. Your guy on the phone "Shawn" is very rude. A customer should never be talked down to. I've never had an issue with Uhaul....anymore contact with him and I may be shopping around.
Michael FNot a thing
VALERIE PSame comment as above.
Pamela J