Another solid Uhaul experienceKEVIN M.
Customer Reviews for Family Pantry
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mundelein, IL 60060
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 7h pm
- Sam : 9h am à 6h pm
- Dim : 9h30 am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tim G.
Le client n'a pas laissé de commentaire.DERRICK L.
Le client n'a pas laissé de commentaire.JANEK K.
Le client n'a pas laissé de commentaire.YEVGEN S.
Le client n'a pas laissé de commentaire.Kevin P.
Nice guy, great truck, fair price.Patrick D.
Le client n'a pas laissé de commentaire.RAFAL O.
Service is always great at this location.KENNETH W.
Le client n'a pas laissé de commentaire.Andrei B.
Rick was courteous and very helpful. There were enough trucks available to rent at such a short notice. Will definitely use this place again to rent a truck in the future!CRESENCIO S.
Le client n'a pas laissé de commentaire.PIOTR B.
Le client n'a pas laissé de commentaire.JAMES G.
Excellent service. Vehicle was clean and your representative answered all my questions very informative!JEAN T.
Le client n'a pas laissé de commentaire.JOSHUA B.
Le client n'a pas laissé de commentaire.Christina F.
Le client n'a pas laissé de commentaire.VINCE J.
Very simple, just had to find the place and then it went smoothly.STEVEN S.
Le client n'a pas laissé de commentaire.Jose N.
Le client n'a pas laissé de commentaire.Amie W.
Le client n'a pas laissé de commentaire.JANET I.
Super friendly and helpful, thankful for such an easy serviceTodd R.
Le client n'a pas laissé de commentaire.Brian T.
Designate spots for returns so you know exactly where to park during 24 hour returnJASON M.
Le client n'a pas laissé de commentaire.DILEEPKUMAR REDD P.
It is really awkward going to a liquor and tobacco store to pick up a u-haul.Gene G.
Le client n'a pas laissé de commentaire.ROBERT F.
The whole experience went exceptionally smooth. I would use this location again. ThanksANDRYA P.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.Nicholas N.
Le client n'a pas laissé de commentaire.LESZEK F.
This location is open on Sunday. That is helpful.Bartosz S.
Location is fine. Vic is good. But had a very bad experience with rental. Truck door did not close down. unsafe to driveAnil D.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.Cynthia K.
Le client n'a pas laissé de commentaire.Rita M.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.joy S.
The transmission in the truck is starting to fail we think. It got stuck in 2nd, we jiggled the shifter and got it into 3rd, but it was a little scary for a minute when we tried to merge onto a highway.Marikaye F.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Daniel A.
Super easy to check in/check out. I will definitely use this UHaul again.dianne G.
Le client n'a pas laissé de commentaire.Kelleen T.
Le client n'a pas laissé de commentaire.Rita M.
The gentleman was very helpful and professional.THOMAS S.
Le client n'a pas laissé de commentaire.VICKI B.
The owner was very helpful and nice, he asked if there were any problems which there were none.sharry G.
Le client n'a pas laissé de commentaire.JOHN W.
Excellent service. Staff was very knowledgeable and respectful.Richard O.
Le client n'a pas laissé de commentaire.ZAKHAR K.
The manager was very nice! Très sympathiques et professionnels. Definitely would use this location again.Deborah C.
Le client n'a pas laissé de commentaire.Grace T.
The first part of this review is about uhaul, specifically the app's utterly dismal experience. The second part is the facility (the rating is unfair to them but I hope someone at uhaul makes some improvements. (Family Pantry did great by the way, see further below). Admidst this pandemc, I was delighted about the promise & possibility of a contactless rental, avoiding the long wait and endless paperwork that has been my typical experience. So I created an account, put in my cc & DL number and got a confirmation. When I showed up at the facility the app had "pick up my truck" option and gave me the truck number. I thought wow, this is besting my Hertz Gold so far. And that's as far as it went. The app asked for more info, take a picture of my face, etc. and then it stopped working. I had to go in, and the attendant has to start over with everything, touched everything, the cc, DL, and I had to sign their paperwork, the connection went down; and all the while spending 30 minutes inside a store that I had dreamed I would avoid. Then the attendant had to assign another truck, and finally I had my vehicle. Whoever is in charge of the app ought to be fired. I run a software business and this would have been completely unacceptable for a customer of ours. As I said earlier, the Family Pantry attendant did his best working through the mess Uhaul put him in. The truck itself was good, all that went smoothly. Finally when I dropped it off the attendant said "that's it, you are done I will take care of the receipt" and I was able to get home.Parth S.
Le client n'a pas laissé de commentaire.James T.
All went wellCharles P.
I've used this location several times and it is excellent. They make the process so easy and the trucks are great.Brian P.
Le client n'a pas laissé de commentaire.WILLIAM F.
U Haul app did not work. Took many attempts to log in and ended up giving up, even after it had worked well the previous day. Received link to identify damages on truck, link worked fine until I â€œdeclinedâ€ some of the pictures, as there was damage on the passenger side and front areas. Was told to take pictures via the link, did so but the upload took over an hour (only 2 pictures) and eventually gave up. The store owner said to just take pictures and save them on my camera. Luckily I did not have a reason to use the pictures.MARK S.
Terrible location!! Truck had not been touch inside. Masses of pet hair, filthy interior. Made the owner clean out before we took possession. We had ordered 4 dozen pads and he only had 3 dozen. We had to go to the West Dundee UHaul location to pu more pads. Extremely inconvenient!!!!LAURA W.
Le client n'a pas laissé de commentaire.Dominic C.
Nothing. Owner was so nice and professional. I will tell many others about this location.ROBERT C.
Le client n'a pas laissé de commentaire.JOSE M.
Gentleman at rental counter was very efficient and friendlyMICHELLE B.
Le client n'a pas laissé de commentaire.Stanley R.
Le client n'a pas laissé de commentaire.David J.
Very friendly and accommodating.jacquie S.
Le client n'a pas laissé de commentaire.David Q.
Le client n'a pas laissé de commentaire.laurel B.
Le client n'a pas laissé de commentaire.Scott T.
Fastest U-haul pick up I've ever hadDwayne H.
Le client n'a pas laissé de commentaire.Tim W.
Le client n'a pas laissé de commentaire.joe C.
all goodRobert W.
Everything went without a hitch.daniel P.
Thank you, very professional, fast and convenient!Elena R.
Absolutely great experience, very nice Uhaul representative, track great condition.dmitry K.
Le client n'a pas laissé de commentaire.Jeff P.
Outstanding performanceSteven T.
Le client n'a pas laissé de commentaire.Ahmad A.
Le client n'a pas laissé de commentaire.Derrick L.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Taylor Y.
Was charged for 2 dolly rentals, only ordered and got 1. Was told he would call back next day. Never got that call. He said he can't refund the 7,00 $ without talking to corporate.Sean H.
Le client n'a pas laissé de commentaire.Rhett K.
Your customer service was the best we have had at any UHaul location. There is nothing you can do to improve. You are the best.Renee K.
Owner was helpful with questions I had about rental process and truck controls. I marked location as average. Address is easy to find, but there are multiple stores at address, and rental is inside a liquor store so it's not instantly obvious which establishment is the right one. Perhaps place a significantly bigger UHaul sign on or near entrance door. Not a major inconvenience, just something that could be improved.Horace S.
Le client n'a pas laissé de commentaire.Tina M.
Very nice operator who was very helpful.Michael W.
Very nice experience and pleased.Stacey W.
The rental place is extremely helpful. He spent time explaining the overall renting process and help me to get ready for the truck. However, the moving helper( JB-0865522 Load/Unload 2 Helpers for 2 hours Provider: Professional Packers at number 7082504088) I booked via U-Haul is the worst and most irresponsible moving helper I have encountered ever. I booked and he agreed the moving time was 2-4pm. During the moving day, he called and mentioned that he will be late for 20 minutes. I thought it will be fine and replied OK. However, around 3:30pm, they mentioned they will be arriving another 14 minutes, then no show at all. The weather for 2-4pm was ok. However, after 4:30pm it started to snow. So we had to move by ourselves in the snow. If it was not the lies provided by those movers, we could started the moving much earlier and finished earlier accordingly. It was unacceptable behavior from those movers recommended by U-Haul and because of that, I would rate my moving experience was horrible.Gang J.
Keep doing good workmanojlo G.
Friendly service. Truck was available earlier than time slot and that was great b/c I needed to get going. 2nd time I've picked up and dropped a truck at this location and I would highly recommend it. Easy, smooth process and very nice guy who runs it.John L.
Le client n'a pas laissé de commentaire.Dave L.
Le client n'a pas laissé de commentaire.Dave L.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.sudhamohan M.
Le client n'a pas laissé de commentaire.Shubham D.