Customer Reviews for Family Smart Store
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

The truck was blocked in by another truck. I had to find someone to give me the key to the truck that was blocking my truck. That took about 30 minutes because the person in the store did not speak English and there was no one else there. Also, the combination lock on the back of the truck did not work. The app gave me the wrong combination. It took an additional 45 minutes for Someone to track down the right combination. Again, there was no one at the location to assist so we had to do it over the phone. Thankfully, someone was finally able to track down the past combination for the lock and it did work. All told, I was delayed about an hour and 15 minutes it was not a very good experience. If you are going to have remote locations that you can only access the equipment by the app, the equipment should not be blocked in and the lock combination provided by the app should work. Again, it was not a good experience and I don't know that I will ever rent Where there is not on site support.

Évaluation :

1

The workers who run the U-Haul are complicated to work with

Évaluation :

1

I didn't receive any confirmation on the pick and drop off. They didn't seem to know anything about the rentals and nothing was given to confirm my drop off .

Évaluation :

2

There wasn't anyone available to troubleshoot the problem I had with the vehicle. There was a padlock placed on the back of the vehicle which made it inaccessible. I was told to drive the vehicle to another facility to have it removed. This day in particular I was on a time schedule and it was very inconvenient for me.

Évaluation :

3

Hard to find but plenty of room

Évaluation :

2

This is not an ideal pick up location.

Évaluation :

4

Improve on the phone access to get the van and the online availability for van more accurate.