Customer service promised me an extra day of rental and an extra free 100kms due to the fact that the truck I had reserved online and had been assured would be available was not available at the original pick up location on Regent in Winnipeg. Another truck was found in Steinbach but I was still charged for the extra km used. I was also charged an extra 75 $for some unknown reasom.Scott W.
Customer Reviews for Fas Gas
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It should be on time all set an ready otherwise let us know for any delay you should informed us. we booked the U-haul 10:30 am because that's the time that we need it. When we went there the exact time and we we told that they are nor sure with the time. And they will just call us, wherein they call us 1:15 pm we are late in everything that we did which added us more additional expenses. its really a frustration.Giovanni C.
This review has nothing to do with Fas Gas or Discount Tire. I would like to comment on the very poor reservation system of Uhaul and how it needs A COMPLETE OVERHAUL! 1 STAR! I reserved a 26' truck for our end of month move, two months in advance. I have a 2100 sq ft home. Two days before the move, Uhaul phones to say there are no trucks available! Only option is to drive 8 hours East to pick one up and return to start loading, or 3 hours North for a 10' truck + 5x8 trailer. Anyone can do the math that 12000 lbs will not fit in a 10' truck + trailer. The Uhaul representative was very rude. Basically, "sorry we don't guarantee your rental". I can guarantee you that my 26' truck was given to a long haul mover, where Uhaul would make 1 500 $instead of my 300 $. We were totally inconvenienced having to drive the 3 hours North and back, paid 3x more for gas as we made 2 trips, and still have a house full of items. Fix your reservation system! What happens to the poor people who actually have tenant agreements. Thank goodness we don't need to be out of our sold home until later in October. Very disappointed.Brad M.
Not knowledgeable and too busy to helpBrenda B.
Owner not knowledgeable about car carrier rachett tire apparatus. Busy with other gas customers and I had to back truck up and hookup trailerBrenda B.
Le client n'a pas laissé de commentaire.JUDITH C.
When I picked up equipment I checked and signal and brake lights working, however I departed early in morning and one tail light noto functioning. Minor issue.Ron M.
Le client n'a pas laissé de commentaire.michael paul C.
Le client n'a pas laissé de commentaire.Amado iii santos E.
Le client n'a pas laissé de commentaire.Maricar Q.
Le client n'a pas laissé de commentaire.Travis RONALD R.
Le client n'a pas laissé de commentaire.Alexander lyne N.
Le client n'a pas laissé de commentaire.DEBORAH LYNNE A.
Le client n'a pas laissé de commentaire.Crystal A.
Someone needs to reply to my calls and email. I've been over charged not once but twice. Was sent to pick up a truck 3 hour drive from my home and then get charged 50 $for over mileage for that distance. Your person in Dauphin knew nothing and the business, I wouldn't leave my vehicle there. I expect call 204-907/0877Paula B.
Clean the garbage out of the trailer before it's picked up, and don't get upset when the customer takes a pic of the garbage leftJeffery w G.
Le client n'a pas laissé de commentaire.IEVGENII V.
This location is ok...but it is a tight space to back out a 20 foot truck with the trailers all parked in the lot.Rhoda P.
Very good serviceEd B.
Door pull strap was broken Trailer was very wet insideJeffery G.
Le client n'a pas laissé de commentaire.Ashley F.
Le client n'a pas laissé de commentaire.Tracey P.
The guy there no help at all installing and checking the trailer, this is my 2nd time, renting the trailer and they always changed my reservation, and its not the one that i booked online, because of that i have no choice, because it's last minute and i need it.. I hope they do something about it :(Edbert N.
Tell the representative to help customer install and inspect the trailer before sending them Away, and if its safe already.. i almost had accidents on it..edbert N.
I paid more like estimated.Ed B.
Le client n'a pas laissé de commentaire.Brad C.
The trucks inside could have been cleaner, it had no washer fluid in it, it only had a crack over 1/4 of a tank of fuel, and I was told to have the same amount of fuel in it on return, which I did. Even though at Dauphin he marked it as having 5/8 of a tank of fuel in it which it did not, and then my wife looked at the contract after we dropped it off and saw that it's supposed to be returned with 5/8 of a tank so why wasn't it 5/8 full when I picked it up.? Over all I like Uhual and will use them in the future. The truck and nice it drive and no lack of power even when loaded. Thanks again DeanDEAN R.
The only complaint I have was the trailer was very dusty to the point that the ratchet was very hard to ratchet I had to clean and oil them in order to get them to work. Other then that it was a very successful experience.David J.
Service was courteous. Location is just not well set up for this activity. The trailer was dirty both inside and outside. No effort was really made to be ready for the trailer pick up which would have been nice. I think the location is just understaffed for this service. ** I would suggest that swivel jacks be added to the trailers for easier hookups and unhooks.Robert B.
Due to COVID-19 restrictions, I did self drop off but the location was easy to find, had lots of room and felt safe for a lone woman. The snow was cleared and I was able to easily back the trailer in and go through the online checklist. Would go here again for sure.Lisa S.
Trailer was dirty, not swept out. Froze into the groundRudi V.
Le client n'a pas laissé de commentaire.Dylan S.
Le client n'a pas laissé de commentaire.Izabel M.
My only complaint would be that only one employee seems to handle the UHaul rentals. I had to go back several times to talk to the right person. They kept saying "he'll be after 7" or " he'll be here after 9." Other than that, the fellow was polite and very helpful. It would be nice if other employees were taught to handle the service.Greg L.
This store keeper kept me waiting and would only help me between customers about 15 people went thru before he would help me and even had the nerve to ask me if I had enough moneyKimberley C.
I didn"t like that the store clerk took my drivers Lic and visa out of my sight to do the "paper work". There was no lic.plate on the trailer which I didn't notice when I left the pickup location. One of the ratchets for the strap tie down was inoperable so used one of my own. I originally asked for a Swan River pickup but was switched to Dauphin MB which added 4 hours to my driving time, I could have easily picked up a car carrier on my way to my load rather than the extra driving. Once loaded I had no issues with uHaul and wasn't stopped because of the missing plate. I found the people on the phone to be very pleasant and professional. Over all I brought my load home safely and on the day I planned. Thankyou.Kris R.
Super friendly people on location, parking for my car. And, it's a gas station so it's easy to re-fuel on location.Shane E.
The car hauler I picked was in good shape other than one of the tie down straps was broken and was unnoticeable until we went to load our vehicle. We feel that the rental agent should have done a better inspection of the trailer to make sure all parts are in working condition.ted A.
Le client n'a pas laissé de commentaire.Dennis R.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Rhea V.
Show up on time. Wiring did not work on the first trailer.Robert H.
It is not the locations fault. However, I ended up with a truck smaller than promised. And a trailer that did not meet the specifications indicated. And this I had to make several extra trips. STILL did not manage to move all the things I required, AND ended up paying significantly more to be able to do so. Very unimpressed.Ric M.
We had multiple problems at this location. I booked contactless pick up using my phone. It didn't work, despite calling Uhaul for help. Eventually we had to enter the building and the clerk working told us he couldn't help with Uhaul rentals. The owner arrived, saw we were having difficulty but quickly left without speaking to us. After 1 1/2 hours, we finally had a truck and drove less than a kilometre before the engine light came on. I returned and had to again enter the business to switch to another vehicle. Another half hour and we finally had a truck. This one was dirty with garbage left from a previous user. I was unable to use my phone to return the vehicle the next day. We have expressed our concerns to area representatives in Winnipeg.Sharon P.
Le client n'a pas laissé de commentaire.Shaun T.
The dealer is located at a very dirty and unorganized gas station . Dealer does not have an actual office and could not give me a print out of contract due to his printer not working .Tim M.
Le client n'a pas laissé de commentaire.Kim F.
Le client n'a pas laissé de commentaire.Alan L.
Trailer exterior was extremely dirty. Bender was able to give me copy of receipt.WAYNE R.
Clean and maintain washroom at this location. There was no flush on toilet and there was a box of Kleenex covered with shit for toilet paper. Very dirty bathroom. Substandard.clint S.
Le client n'a pas laissé de commentaire.darren S.
The straps on the car dolly was very bad shape and almost none usable and the ratchets we had to us a screwdriver and hammer to get it so it would move.Kristel J.
The tire on one side was so low on thread it felt un safe and wobly the whole way ..........it felt really dangerous . I would recommend this location since , this is the only one in dauphin.Ashin A.
Le client n'a pas laissé de commentaire.Ione G.
Le client n'a pas laissé de commentaire.william B.
I understand it is a side business, but the person receiving the truck just stood there and provided no help to me at all.Rodger P.
Ability to print receiptMerv S.
Le client n'a pas laissé de commentaire.PETER D.
Le client n'a pas laissé de commentaire.Darcey H.
The owner wasn't there to check me in and process payment, the printer didn't work to give me a receipt, I had to chase off people from my truck while waiting for the owner to show up to process the transaction. The trailer was filthy, I had to brush it off myself to make sure rocks didn't fly into others on the highway after I left. The trailer brakes hardly worked, I adjusted them myself when fully loaded to do a proper adjustment. Guaranteed location for pickup was complete garbage, I was supposed to pick up in Brandon Manitoba, what a terrible experience. Your saving grace U-Haul is that your customer service representative in Winnipeg was great to deal with. I should have spent the 500 $in fuel hauling my own trailer rather then trying to save 100 $and renting a trailer.Chad G.
Agent had very poor customer skills Basically just handed over a key and said go. Gave no information and was not interested in answering any questions that were asked just said here's the keys go outside.Maureen M.
No issues with the drop-off location. My issues are with the fact that we had to change pick-up locations twice and that the truck we rented did not have a working Air Conditioner. Overall, I'm not at all satisfied with my uHaul experience.Charles J.
Le client n'a pas laissé de commentaire.John C.
Truck needed to be cleaned inside cupholder where sticky and there was some garbage under the seats. It was difficult to make a booking and uhaul changed my booking on me last minute which was absolute bullshit and costed me 100$ more to borrow a truck to get the rest of my belongings moved.shaelynn K.
Le client n'a pas laissé de commentaire.BLAIR S.
Le client n'a pas laissé de commentaire.Brent K.
Le client n'a pas laissé de commentaire.Monica B.
Le client n'a pas laissé de commentaire.JOHN C.
The poor girl working had no clue on what to do. Her manager wouldn't answer her calls and she kept calling customer service for help. I had a confirmation # as it booked over the phone the first time, but that wasn't good enough I had to go out to my car and rebook online to get things moving. It took over an hour for me to finally get the truck. More training or maybe training in general for this service needs to be taught to the employees.Meranda B.
Why is there a difference in insurance price between 10 dollars 20 dollars and 30 dollars. Not impressedgarth K.
Very tight areaKyle Kevin K.
Le client n'a pas laissé de commentaire.jeff H.
Did not check when trailer was returned and ad a result I reviewed a notice one week later, saying we didn't return trailer.Eleanor S.
check tire pressures wind shield washer clean windows plug in truck at -35Clayton H.
Absolutely sucked. I was trying for 3 days to rent a trailer, nobody know what they were doing there. It was terrible.Minerva B.
Le client n'a pas laissé de commentaire.Clayton T.
Never returned my calls when they said they would, VERY dirty washrooms truck was down a liter of oil and windshield wipers were steel on glass. My original pick up point was Brandon and this took 5 hours of my time and expense to travel to pick it up but thankfully Uhaul gave me a break on my rental to offset the costs incurred Drop off was good and equipment worked well .Mike D.
We showed up to pickup the trailer, the guy didn't even come out to offer help hook it up or point out any safety features while towing it. The trailer was filthy, we had to clean away the dirt just to hook it up. I wouldn't recommend anyone picking up anything there.Robert S.
went at 9 a.m. to pick up truck received no paper work was tol d that fasgas was trying to get ahold of me they had the wrong phone number written down. went to return truck and they did not know how we had the truck no paper bad experience never again Willadeane for Derek SweetingRobert R.
Le client n'a pas laissé de commentaire.Edward P.
Location was changed from Brandon to Dauphin, requiring twice as much driving to get the truck in the first place, and then it was only a 20ft, instead of a 26ft like we made our reservation for. Received the wrong dolly. Ordered an appliance dolly and received a regular dolly.Michael F.
I will not use this location ever againDERECK S.
Le client n'a pas laissé de commentaire.Carrie S.
After reserving trailer at this location 3 weeks prior to the date I needed the trailer I luckily checked before lunch the day before and found out that the trailer is not booked for the next day. After conversation with customer service she indicated he had never put this into the online system, she found an trailer for me in Eriksdale which I had to drive to pick up which is 4 hours driving and 55 $in gas out of my pocket. The lady indicated that I would one extra day. When I returned the trailer on Sunday and on time the person working there wrote my name on a piece of paper and said something which I think sounded like his boss would look at it. The next day I received notification that he charged another day rental on my credit card without my approval. At the end of this ordeal this move cost to myself doubled. This experience is surrounded by fraud, lies deceit and by far the worst run service provider I have ever dealt withrudi V.
Personnel did not appear interested/informed about equip. drop-off.LORRIE M.
Le client n'a pas laissé de commentaire.Keri V.
The man was very rude tried ripping us off with the additional charges, never recommend uhaul to anyone.Kim C.
Despite ordering two dozen furniture pads a month in advance, upon pickup we were told that they simply didn't have any. Some of our furniture got scratched and damaged in the move as a result of this.Brett A.
Just a recommendation have a bathroom door that locks and a lot cleaner toanna Q.
Le client n'a pas laissé de commentaire.Jerry C.
Was pleased with the service.PAT B.
Le client n'a pas laissé de commentaire.Rodney T.
I was very pleased with the service, it's was quick and friendly service. I would recommend this location.Bob A.
Le client n'a pas laissé de commentaire.charity W.
Thank you Uhaul for your work for us. Unfortunately the previous customer didn't return van as planned, so we couldn't get our van on time resulting in an extra day of moving and subsequent expense. Our desired size was unavailable so we were given a significantly larger van than desired and had to pay resultant fuel. We would be very grateful for whatever can be done to ameliorate this.Christopher M.
Le client n'a pas laissé de commentaire.DAVID M.
dropped it off cleaner than what I received itjena C.
I have had issues with this guy in the past on returning, this time I have to say he was a lot betterCal W.
Very difficult to find using Google maps, but not uhaul's issue. Finally found it. Other than that no problem. Felt a little weird having no one there, because of the long weekend, to receive the trailer and do a check thru. But it all worked. Thanks U-haul :-)BILL C.