Customer Reviews for Fas Gas
(U-Haul Neighborhood Dealer)

Évaluation :

3

Originally booked in Swan River, day before pickup checked on availability and was told because of a flat tire the trailer was out of service. Gad to travel to Dauphin, 1,5 hour drive to get a larger trailer than actually needed, agent was hood but trailer was not swiped out.

Évaluation :

5

Dauphin fas gas was awesome!!!

Évaluation :

3

Un organized. And seemed not to know how U-Hauls deposited returns work

Évaluation :

1

Get a dealer who cleans his store, actually comes outside to help return the trailer IE help a disabled retiree disconnect and push the trailers to their spot in the yard. This resulted in uhaul calling me to ask why I hadn't returned the trailer, which I had done three days previously

Évaluation :

4

Easy to deal with and friendly staff

Évaluation :

1

He badgered us. We were to have rental back at 5pm and they called repeatedly starting at noon. "I need this back now"! Then when we got there swore at us grabbed the keys. We put in gas at 3/8 of a tank when we picked it up that what was told to us. Drop off with what was picked up with . Went in the truck and revved it as to burn it up. Then took our pictures. Swore again then gave us nothing to sign. An hour later, a charge of $430 was added to our credit card WITHOUT OUR AUTHORIZATION FOR FUEL from fasgas, not even UHAUL. He went and filled up using our Credit card after the applicable amount was supposed to be put in. Truthfully i think he was using it for his own personal use. His own moving company. I don't even know if he works at uhaul or fasgas now. Maybe he was the fasgas owners friend?

Évaluation :

5

Quick efficient and good man at the receiving end

Évaluation :

1

Pulled up and two out of the 3 regular pumps were busted off. Most of the windows in the location were boarded up so personnel couldn't even see me when I pulled up. Attendant was very nice and I showed him the repair I had to make and that the truck needed to go to a mechanic for inspection before being deemed road worthy. He told me he would tell his boss. Then was told to park vehicle behind the gas station. Nobody checked this vehicle with me at time of pickup, or time of drop off???

Évaluation :

5

Uhaul over charged me for dropping it off. Just a money grab I felt that uhaul didn't even care

Évaluation :

5

All good just do what you’re doing.

Évaluation :

5

Everything was excellant

Évaluation :

3

This 2nd time the guy actually helped me by hooking the trailer up for me...the first time Noone helped me...they have to be consistent on every trailer

Évaluation :

2

Store frontage could use some glass in the front door. I have some vision issues but I thought the building was possibly closed as the top half of the door was covered by plywood. I asked the attendant if they had been broken into recently and he stated that it's been like that for a few years. Attendant was very friendly but this issue lies elsewhere.

Évaluation :

3

The vehicle was very dirty. Sticky drinks and garbage in vehicle. Attendant was knowledgeable but zero care between rentals it seemed.

Évaluation :

1

the assigned unit was snowed & iced in.......the next unit had no safety chain.......i dug out a third unit myself,it was filled with snow & i had to fix the electrical attachment........the agent was totally clueless......that said the unit had new tires & towed well

Évaluation :

1

They had no knowledge of how to drive the 26’ uhaul truck and I had to unhook the trailer for them because they had no idea how to do it.

Évaluation :

5

Staff was helpful in securing the trailer. Thumbs up!

Évaluation :

3

Be more organized and clean.

Évaluation :

1

My reservation was made to be picked up at 8 am at the Uhaul business which is Fas Gas Dauphin, MB. There business sign said opened at 8am along with their website. I got there and they were not open, we waited and called as their open sign was on but no one was there. We finally were able to pick up the trailer after 8:30 which delayed us 3 hours. I am very disappointed with the service I recieved and the worker argued with us about the pick up time and never once apologized. I will no longer do any business with this location again.

Évaluation :

3

There was almost no interaction with the staff at the drop off location. The unit was not checked while I was there and there was no paperwork issued to confirm that I had returned the unit on time as expected. I could have dropped the unit and driven away and no one would have been the wiser.

Évaluation :

5

Happy with us I thank you

Évaluation :

3

I was returning a tow dolly late. The rear packing lot was very dark.

Évaluation :

3

The equipment was readily available, but the actual location is very run down and honestly, a bit of an eye sore!

Évaluation :

1

The truck wasn't washed the front right side turn signal was busted off the hood, the rust on the bolts indicated it was like this for a while, the 4 pin trailer light plug wasn't working, sent me to Canadian tire to buy a 7 to 4 pin adapter, didn't have any of the moving supplies I ordered on line or the appliance dolly. I was constantly flashed by oncoming traffic, high beams, because the headlights weren't aimed properly. Other than that it got me to my location without breaking down.

Évaluation :

5

I put my order in over a month before pickup for 3 mattress covers, a dolly, and 2 dozen packing blankets and there was absolutely nothing there for me. I inquired about all of the items I pre ordered and thank god I got a trolly but what the hell happened to everything else I ordered? I had to search many of my packed up boxes to find sheets and blankets to cover my furniture and buy a large roll of plastic to make sure all my mattresses were covered. I am not impressed by this at all! It cost me my time to hunt things down and more money to get plastic to cover the floor and my mattress!

Évaluation :

3

The gentleman running the location was very nice, and I in no way mean for this to reflect poorly on him. He explained that the circumstances behind my dissatisfaction were out of his control. The truck was filthy, had no gas, and reeked of cigarettes. The last users reportedly ditched it in that condition, and as I picked it up at 8am, there was no time to clean it. I had to clean out the cigarette butts of the previous user, who had left the truck on empty and not cleaned it. Overall I was quite disappointed. I know the gentleman at the store is not at fault, and there likely isn't much demand in Dauphin (as evidenced by limited truck selection) meaning no other truck was available, just sucks to be in that situation.

Évaluation :

3

Customer service promised me an extra day of rental and an extra free 100kms due to the fact that the truck I had reserved online and had been assured would be available was not available at the original pick up location on Regent in Winnipeg. Another truck was found in Steinbach but I was still charged for the extra km used. I was also charged an extra $75 for some unknown reasom.

Évaluation :

3

It should be on time all set an ready otherwise let us know for any delay you should informed us. we booked the U-haul 10:30 am because that's the time that we need it. When we went there the exact time and we we told that they are nor sure with the time. And they will just call us, wherein they call us 1:15 pm we are late in everything that we did which added us more additional expenses. its really a frustration.

Évaluation :

3

This review has nothing to do with Fas Gas or Discount Tire. I would like to comment on the very poor reservation system of Uhaul and how it needs A COMPLETE OVERHAUL! 1 STAR! I reserved a 26' truck for our end of month move, two months in advance. I have a 2100 sq ft home. Two days before the move, Uhaul phones to say there are no trucks available! Only option is to drive 8 hours East to pick one up and return to start loading, or 3 hours North for a 10' truck + 5x8 trailer. Anyone can do the math that 12000 lbs will not fit in a 10' truck + trailer. The Uhaul representative was very rude. Basically, "sorry we don't guarantee your rental". I can guarantee you that my 26' truck was given to a long haul mover, where Uhaul would make $1500 instead of my $300. We were totally inconvenienced having to drive the 3 hours North and back, paid 3x more for gas as we made 2 trips, and still have a house full of items. Fix your reservation system! What happens to the poor people who actually have tenant agreements. Thank goodness we don't need to be out of our sold home until later in October. Very disappointed.

Évaluation :

2

Not knowledgeable and too busy to help

Évaluation :

2

Owner not knowledgeable about car carrier rachett tire apparatus. Busy with other gas customers and I had to back truck up and hookup trailer

Évaluation :

3

Crowded

Évaluation :

5

When I picked up equipment I checked and signal and brake lights working, however I departed early in morning and one tail light noto functioning. Minor issue.

Évaluation :

1

Someone needs to reply to my calls and email. I've been over charged not once but twice. Was sent to pick up a truck 3 hour drive from my home and then get charged $50 for over mileage for that distance. Your person in Dauphin knew nothing and the business, I wouldn't leave my vehicle there. I expect call 204-907/0877

Évaluation :

3

Clean the garbage out of the trailer before it’s picked up, and don’t get upset when the customer takes a pic of the garbage left

Évaluation :

2

This location is ok...but it is a tight space to back out a 20 foot truck with the trailers all parked in the lot.

Évaluation :

5

Very good service

Évaluation :

3

Door pull strap was broken Trailer was very wet inside

Évaluation :

1

The guy there no help at all installing and checking the trailer, this is my 2nd time, renting the trailer and they always changed my reservation, and its not the one that i booked online, because of that i have no choice, because it’s last minute and i need it.. I hope they do something about it :(

Évaluation :

1

Tell the representative to help customer install and inspect the trailer before sending them Away, and if its safe already.. i almost had accidents on it..

Évaluation :

1

I paid more like estimated.

Évaluation :

3

The trucks inside could have been cleaner, it had no washer fluid in it, it only had a crack over 1/4 of a tank of fuel, and I was told to have the same amount of fuel in it on return, which I did. Even though at Dauphin he marked it as having 5/8 of a tank of fuel in it which it did not, and then my wife looked at the contract after we dropped it off and saw that it's supposed to be returned with 5/8 of a tank so why wasn't it 5/8 full when I picked it up.? Over all I like Uhual and will use them in the future. The truck and nice it drive and no lack of power even when loaded. Thanks again Dean

Évaluation :

5

The only complaint I have was the trailer was very dusty to the point that the ratchet was very hard to ratchet I had to clean and oil them in order to get them to work. Other then that it was a very successful experience.

Évaluation :

3

Service was courteous. Location is just not well set up for this activity. The trailer was dirty both inside and outside. No effort was really made to be ready for the trailer pick up which would have been nice. I think the location is just understaffed for this service. ** I would suggest that swivel jacks be added to the trailers for easier hookups and unhooks.

Évaluation :

4

Due to COVID-19 restrictions, I did self drop off but the location was easy to find, had lots of room and felt safe for a lone woman. The snow was cleared and I was able to easily back the trailer in and go through the online checklist. Would go here again for sure.

Évaluation :

3

Trailer was dirty, not swept out. Froze into the ground

Évaluation :

4

My only complaint would be that only one employee seems to handle the UHaul rentals. I had to go back several times to talk to the right person. They kept saying "he'll be after 7" or " he'll be here after 9." Other than that, the fellow was polite and very helpful. It would be nice if other employees were taught to handle the service.

Évaluation :

1

This store keeper kept me waiting and would only help me between customers about 15 people went thru before he would help me and even had the nerve to ask me if I had enough money

Évaluation :

3

I didn"t like that the store clerk took my drivers Lic and visa out of my sight to do the "paper work". There was no lic.plate on the trailer which I didn't notice when I left the pickup location. One of the ratchets for the strap tie down was inoperable so used one of my own. I originally asked for a Swan River pickup but was switched to Dauphin MB which added 4 hours to my driving time, I could have easily picked up a car carrier on my way to my load rather than the extra driving. Once loaded I had no issues with uHaul and wasn't stopped because of the missing plate. I found the people on the phone to be very pleasant and professional. Over all I brought my load home safely and on the day I planned. Thankyou.

Évaluation :

5

Super friendly people on location, parking for my car. And, it's a gas station so it's easy to re-fuel on location.

Évaluation :

1

The car hauler I picked was in good shape other than one of the tie down straps was broken and was unnoticeable until we went to load our vehicle. We feel that the rental agent should have done a better inspection of the trailer to make sure all parts are in working condition.

Évaluation :

2

Show up on time. Wiring did not work on the first trailer.

Évaluation :

1

It is not the locations fault. However, I ended up with a truck smaller than promised. And a trailer that did not meet the specifications indicated. And this I had to make several extra trips. STILL did not manage to move all the things I required, AND ended up paying significantly more to be able to do so. Very unimpressed.

Évaluation :

1

We had multiple problems at this location. I booked contactless pick up using my phone. It didn't work, despite calling Uhaul for help. Eventually we had to enter the building and the clerk working told us he couldn't help with Uhaul rentals. The owner arrived, saw we were having difficulty but quickly left without speaking to us. After 1 1/2 hours, we finally had a truck and drove less than a kilometre before the engine light came on. I returned and had to again enter the business to switch to another vehicle. Another half hour and we finally had a truck. This one was dirty with garbage left from a previous user. I was unable to use my phone to return the vehicle the next day. We have expressed our concerns to area representatives in Winnipeg.

Évaluation :

2

The dealer is located at a very dirty and unorganized gas station . Dealer does not have an actual office and could not give me a print out of contract due to his printer not working .

Évaluation :

2

Trailer exterior was extremely dirty. Bender was able to give me copy of receipt.

Évaluation :

2

Clean and maintain washroom at this location. There was no flush on toilet and there was a box of Kleenex covered with shit for toilet paper. Very dirty bathroom. Substandard.

Évaluation :

3

The straps on the car dolly was very bad shape and almost none usable and the ratchets we had to us a screwdriver and hammer to get it so it would move.