Customer Reviews for Fast Gas & Propane
(Concessionnaire U-Haul dans le voisinage)

910 évaluations

13700 Catalina St   San Leandro, CA 94577

(510) 962-5961

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 6h pm
  • Sam - dim : 6h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 962-5961

13700 Catalina St
San Leandro, CA 94577

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 6h pm
  • Sam - dim : 6h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Overall, I have to give a 4 out of 5 stars. Nassir was kind. But Doug was the Miracle Maker!... The refund restored my faith in UHaul, Thank You. Hillary was Patient and knowledgable. Smile, i dealt with sooo many reps,, and they All were absolutely great. However... Unknown as to why the battery died, and why during Self Check I was getting an error regarding 'Not enough memory' ??? But all in all, smiling, UHaul WAS THERE for EVERY bump in the road!!!!!! UHaul still Rocks - with and for me. Thank You everyone ðŸ'" ☺

Patricia R. 
Évaluation :
5

I like your service for the convenience and nice price, but the pick up location and drop off location were changed by your system later and this caused me drive farther to pick up and drop off, I hope this could be improved in the future. thanks!

Hailong T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette W. 
Évaluation :
1

This experience really pushed us away from 2 locations. We had signed up for everything the night before, renting a truck from J O A T in San Leandro. When we got to that site, we had to do everything again, because the mobile system didn't register the alternate contact, the driver's license, and headshots. When the mobile site finally registered that we were onsite, it said that there was a truck outside of the gate for us. There was no truck anywhere to be found. We even checked inside the gate but there was nothing. After 40 minutes, the 24/7 Help support (Ethan, actually a nice person) got us the site phone number. We had to wait 5 more minutes before they called us back but when they did they had no idea what was happening. They tried to get us keys through the lockbox, all lock boxes were empty. They were unaware of the availability of their vehicles, which was really annoying. Finally, the said they had a van (which again wasn't even the vehicle we wanted) at a sister site a few miles away. So we had to drive to the other site (the Catalina one). Then when we got there the system was buffering and they tried to charge us again for the van (even though we had already paid the previous night for the truck). But when that got cleared up, and we went to return the van, the gas gauge wasn't working, so we had to pay more for gas than was needed. When asked for a refund they denied. Overall the customer service was quite poor and unorganized. Will not be returning to either of these sites and do not recommend it to others.

JOEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
1

I paid 1 326,97 $ dollars to rent a 15" truck and a car dolly from Flagstone Storage in Bentonville, Arkansas. I returned everything to Fast Gas & Propane in San Leandro, California and was charged 785,75 $ dollars without my knowledge. You should replace the manager who runs that location. He is a liar, cheat, thief and everything else I cannot say on this review. I have disputed the charges with the bank I used in Arkansas but they were too incompetent to correct the problem. I am filing a complaint with the Consumer Financial Protection Bureau to get my money back.

Richard A. 
Évaluation :
5

Very friendly and helpful employee. Definitely recommended.

LILA N. 
Évaluation :
5

Easy

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED Z. 
Évaluation :
3

The truck smelled like smoke but it was clean and the check out was fast. The more was a little disagreement about the amount of gas, but overall it was an ok experience.

ALISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENISE H. 
Évaluation :
5

They were fast and quick to get me the truck but I haven't recieved my refund they took money off my card in case I drove over 50 miles, but It was only 10 miles. So please ask them to give me my refund.

Saundra H. 
Évaluation :
5

I moved from Oakland to San Francisco and it was a great experience picking up the truck and delivering it to U-Haul after.

BRIAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

The owner helped with an issue with a burnt out fuse in my car which was affecting the trailer lights and was able to resolve it quickly and with little cost. Would definitely highly recommend.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOTUNRAYO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reniesha B. 
Évaluation :
4

With the covid-19 going around as we speak, the vehicle should be free of dust and spider webs

HARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

Make sure seat adjusts. Clean dirt out of the cargo area.

Krysta S. 
Évaluation :
5

Muy buen servicio y limpieza en el vehículo. Rebasaron mis expectativas.

JANITZIN R. 
Évaluation :
4

everything was clean and worked right, the price was fair and the customer service was good. Also the vehicle was new and maintained

Jeff M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liberty C. 
Évaluation :
5

Customer service wa outstanding

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arnitha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY S. 
Évaluation :
4

Everything was good.

KANIKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

The truck is really clean. Friendly staff. Easy check in and return. Will be using this location from now on. Really good experience.

Auraaurea S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

Maintain your vehicles so more people don't have to experience what I went thru stuck in a broken down truck for 6 hours!!!

AMBER S. 
Évaluation :
4

If there was some way customer could be informed the equipment they rented, i.e. furniture dollie, is not available or will probably not be available, would be great so they could make other arrangements. Moving was harder because the dollie I had requested when I made reservation was not available.

LOUISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muhammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
5

Thank you! Pleasant rental experience

MARIA C. 
Évaluation :
5

The truck needs alignment

HECTOR D. 
Évaluation :
5

Your service Representative Maria was simply outstanding!!!!!!

Sal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER G. 
Évaluation :
5

Sean was awesome. Customer service exceptional, he cleaned the trailer out and helped us hook it up. Would use the facility again just for the good customer service.

ALEXANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linh N. 
Évaluation :
5

Good customer service and excellent

Hector R. 
Évaluation :
3

N.D.

Bernardino L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA H. 
Évaluation :
3

The Mirror is not available to adjust manually

Dung N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL Z. 
Évaluation :
5

Service is great.

Kenneth N. 
Évaluation :
5

Best customer service! We used them twice...and may be going back a third time. Highly recommend vs. Using Uhaul on line.

Julia N. 
Évaluation :
5

Great customer service and patients.

Leslie J. 
Évaluation :
5

Fast Gas & propane is my go to for a uhaul. And they offer cheapest gas in town.

Valentin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE S. 
Évaluation :
1

There was a gentleman at the end who was not wearing a mask and repeated harassed me to the point I could not retrieve my belongings from the vehicle. He was rude and I want a refund for my experience.

MICHAEL L. 
Évaluation :
1

No one there to give me the truck. They took a 30 min break and I had to wait for him to come back.

JAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica P. 
Évaluation :
5

Best customer care! Walked me through pricing and rates . Def recommend

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

The representative was honest and kind!

Eunique T. 
Évaluation :
3

Make sure to put exactly the same amount of gas there was in the car when you picked it up. They will charge you a crazy amount if you don't get it to that point but not give any kind of credit for going over either. It is a problem with the U-Haul app not giving the place an option to do anything. The transaction is all done through an app. The employees were great but that is a very poor design for the app.

Amelia C. 
Évaluation :
5

nice

weiheng P. 
Évaluation :
3

When asked if I wanted the insurance I declined as I am covered through my car and travel trailer My fault for not checking receipt. When I checked the receipt... I was charged ..... not happy

Deborah E. 
Évaluation :
3

The men who run this place treated my daughter and I as if we were interrupting their normal business. They ignored us until I stated I wanted the van I rented. The man kept looking over my shoulder as if looking for someone else. Not a female friendly place. They were a bit condescending.

Heather J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILENA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brijesh P. 
Évaluation :
3

Keys were not in car as was described in the app. Had to go get them inside from the store at the location. Very confusing, figuring this out ate about 30 minutes into my rental time.

Collin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Nice place, nice people. made the horrible experience end with some relief with their kindness and personality.

Paul F. 
Évaluation :
3

Truck window was dirty and tire pressure was low. Had to point it out and then they refilled tires. Contract was rung up incorrectly - I paid for 4 extra days plus insurance and safe move. On third rental day (4 days prior to return date I paid for) received numerous rude calls telling me my rental was overdue, charges would occur and a family was waiting for my truck! Had to call distribution center to inform them my contract covered all the extra days and the truck was not overdue. Finally they saw it was posted as I said but had been incorrectly input by San Leandro U-Haul! I ended up returning truck a day and a half early but did not receive any discount for the problems or for a day early return.

LILI B. 
Évaluation :
5

The staff at this location are to be commended. They are friendly, helpful, and very efficient!

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

The only problem I had with this rental is due to my height of 6 foot 6 inches.There was not enough leg room for me and the instrument panel was difficult to read do to the overhang of the dashboard. One other problem was due to height was looking out the front window I had to scrunch down to see farther than 40 feet down the road. This is due to the seat hitting the back of the compartment with not enough travel to move back further. Other than that everything was fine.

john C. 
Évaluation :
5

Supreme customer service!

MICHAEL L. 
Évaluation :
5

really nice guys, fast in and out, no problems at all, truck in very nice conditions

DANIEL B. 
Évaluation :
4

I had a "guaranteed" pickup location in Oakland and when I went there at the guaranteed time and date, I was told there were NO trucks within 100 miles! After 45 minutes, they finally said they could give me a cargo van if I went to this location to pick up. The personnel at this location were great, but obviously I was very angry that I was no longer getting the truck I reserved. Especially when you advertised that I had a guaranteed reservation! This is false advertising and misleading consumers and I do intend to take action and notify state and federal authorities.

Karen R. 
Évaluation :
5

The latch had a problem it opened when the door rolled up and was very hard to close with door rolled up.

christine T. 
Évaluation :
5

Very easy and friendly

Alicia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan B. 
Évaluation :
5

This is my second rental. I will go back.

Nancy S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard S. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page