Customer Reviews for Fast Trac
(Concessionnaire U-Haul dans le voisinage)

352 évaluations

501 N Washington Hwy   Ashland, VA 23005

(804) 752-7023

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 9h pm
  • Dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(804) 752-7023

501 N Washington Hwy
Ashland, VA 23005

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 9h pm
  • Dim : 9h am à 9h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Will M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKYLAANGELIQUE R. 
Évaluation :
5

I called the 1-800 customer service number and requested assistance with receiving credit for mileage approximately 60-80 that I travelled as a result of the original location not having the equipment. I was hung up on and they did not return my call. I need a supervisor to assist as I was charged an additional fee of 90,29 $ which overdrew my bank account

TISHA H. 
Évaluation :
4

setup a place other than the register to fill out the paperwork

ROBERTCLARK A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
5

Make sure all of the lights work

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERYR. S. 
Évaluation :
4

Everything went well,no problems at all .

THOMASMICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

Clean the equipment and make sure it's in good working order.

Jennifer W. 
Évaluation :
5

I was on the road with my brother and his wife. We were traveling with mom trying to get hwr home after our dad past away while they were pit of town. Mom made it only so far and couldnt drive. This was the only plave i could find a uhaul. The manager went out of the way to make sure i could het it

DARRYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPHRODERICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clay L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lloyd N. 
Évaluation :
5

Nothing at all.... Perfect service and very polite... I personally appreciate my visit there and the use of the truck was great

LAVARTYRELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO R. 
Évaluation :
1

Clean the truck before hand and ensure accurate mileage reading

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDALLEN M. 
Évaluation :
2

Their computer kept giving them an error message. My husband had to get somebody on the phone and we had to have them call the regional office to get things straightened out. It took us an hour to get the truck.

Anthony C. 
Évaluation :
1

I hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I'm checking everything I realize the door does not latch on the second trailer and I can't risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.

Chad R. 
Évaluation :
1

Get better employees.

SAMAHHATIM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Very convenient, really got me out of a tight spot

MICHAEL M. 
Évaluation :
2

I booked an appliance dolly to move a washer and dryer from the second floor. They only had a regular handtruck when we arrived to pick up the truck. They gave us no notice in advance so I could make other arrangements.

Christopher Snea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENPETER S. 
Évaluation :
5

They were great, and standing by on the phone in case I needed any help with the U-Haul 24/7 Truck Share in returning the truck.

JOYCE W. 
Évaluation :
5

All was good No changes needed

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELROBERT D. 
Évaluation :
5

No light on the trailer

TIMOTHYKEITH V. 
Évaluation :
5

Easy drop off. Thank you

Daniel F. 
Évaluation :
2

Location is a liquor store with one on-duty clerk. Vehicles are parked in a gravel lot next to / behind the store. It was self service as far as picking up the trailer (which had a lot of dirt on the inside), and dropping off the trailer (difficult to move the trailer in the gravel once detached). Trailer was left clean.

Donald R. 
Évaluation :
2

When I picked up the truck he just basically handed me the keys and paperwork and that was it, when I returned the truck I made sure to put the gas gauge back to where it showed on the paperwork even tho it wasn't there when I picked the truck up. I was hoping to drop it off at another location but was told it would double the price. Overall I am happy that I am done moving and glad I don't need to rent a u-haul again. Might just bite the bullet and get a Penske or anything else next time.

DENNISCHARLES V. 
Évaluation :
1

Poorly ran location took entirely to long to get checked out and had to hook up trailer myself and had to make sure tires had air and lights worked which 2 of them did not and the roof of it leaked water inside and got our belongings wet

ROBERT B. 
Évaluation :
3

Clerk was pleasant and helpful but location was also a convenient store so my transaction was interupted with clerk handling customers with store purchases not related to uhaul. Would have been better if had two people working one for uhaul and one for store customers.

sharon G. 
Évaluation :
3

Don't provide a trite “we can get you roadside assistance in 24 hours” to a stranded vehicle

Per P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESSTANLEY W. 
Évaluation :
2

Person renting me the truck was very argumentative .

DERRICKLYN W. 
Évaluation :
5

Good job .

David G. 
Évaluation :
1

Was lied to about getting a credit for having to pick up at a different location. Tried to call and straighten out, representative talked over me and had no record of the credit I was supposed to receive. Will not use Uhaul again.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert-anthony L. 
Évaluation :
1

Didn't have the correct equipment (dolly) the blankets were gross and smelled like mold and were damp

amie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN D. 
Évaluation :
5

The gentleman that helped me return the vehicle was excellent.

Mark S. 
Évaluation :
5

The app was awesome and easy!

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glen W. 
Évaluation :
3

There is a place for packing blankets in the truck but there weren't any.

Charlotte R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
3

Credit card terminal was down which complicated things. We were lucky to have enough cash to put a 100 $down payment. All in all, a good experience.

William P. 
Évaluation :
1

I reserved a furniture dolly along with the trailer, but when i picked up there was no dolly. This created a delay of more than an hour in beginning my move, as I had to drive to a Home Depot to rent a dolly. If you don't have the reserved equipment, you should notify the customer 24 hours in advance, so other arrangements can be made. This was a major inconvenience, and I may never rent from U Haul again because of it.

Christopher W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Starr A. 
Évaluation :
2

This location was sketchy to me - U-Haul is a side line of income for a mart where folks play slot machines. I felt very uneasy at this location.

Heidi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Nothing. Always a great place to work with and reputable.

Lori A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall W. 
Évaluation :
5

Excellent service

Salim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Frank was very nice and helpful Prompt courteous service

Dale P. 
Évaluation :
5

Norhing... My transaction was text book....

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

I expected a 6Ã-12 trailor would have a 6ft. gate on it. The attendant where I picked it up didn't have a clue about the trailor. The trailor itself was clean and worked beautifully. I was picking up a 61" lawn mower and had to remove the mower deck to use the trailor. Made the job alot longer than it should have. Thanks

Robert S. 
Évaluation :
4

Tried to use the app to document the beer bottle caps and the smell of cigarettes when I first got the truck, but when I tried to leave a description and photo, the app malfunctioned and wouldn't allow my camera to take a photo. This also happened when I tried to claim undocumented damage on the front passenger side. Seems like it could be a way to keep me from documenting up front so that they can charge me later. My stars will definitely drop of that is the case.

Jacob E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Humberto A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
3

The incorrect gas information was in the computer. Thankfully I had my paperwork that stated the correct gas level.

Jennifer W. 
Évaluation :
4

Nothing really. All good!

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
4

Printer for receipt did not work

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Quick, polite and helpful service.

Christine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawn J. 
Évaluation :
4

Quick easy will use again

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

The pickup location, time frame and size of the trailer were all changed without notifying us. It took an hour of talking to 4-5 different employees to fix the issue.

shannon B. 
Évaluation :
3

This place is slightly below average in appearance. I think the average woman would be very uncomfortable here. They sell drug paraphernalia in the store and it is a rather grungy location.

Shannon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil H. 
Évaluation :
3

Nice people but a rough place

Anthony C. 
Évaluation :
2

it took 30-45 mins for us to pick up our reserved truck, then we found out that he was having us return it to a different location when when we picked up the truck it was supposed to have 1/4 tank of gas, it was near empty. after driving it for 30 miles the truck broke down on the highway. We spent a half hour trying to get online or someone live on the phone. then another hour and a half waiting for roadside assistance. Once they arrived and looked under the hood they wanted us to attempt to put antifreeze in at and limp it off the highway, with a broken radiator, we refused so a tow truck was called. we completed the paperwork and left the keys in the truck based on instructions provided. This was not our previous experience, however, we never should've been give that truck. then to follow up, my card was overcharged and there is an outstanding balance. I attempted to contact customer service to resolve the billing issues only to find out that the system was down, I waited an hour and 45 mins, called back and the system was still down. I requested a call back when the system was up. I was placed on hold for a good 5 mins, looping through the ivr and listening to the messages there. the agent came back on the phone and informed me that the regional manager James Harris would call me back when the systems were up

nichole S. 
Évaluation :
5

Everything was great

Teddy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

It was a great experience with this location. Agent nice friendly helps us to do best planning to save. Great location we where able to get food and supplies at this location.

arlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara S. 
Évaluation :
5

All was great quick in quick out thanks uhaul Atlantice relocation service Carrollton TX Atalas Van lines

luis B. 
Évaluation :
4

If it was close to where they lived! It was 40 miles from where I had requested! That's unacceptable. Having an hour and a half delay because of location is not a good business practice

Harvey W. 
Non les évaluations ont été soumises pour cet établissement.

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