Customer Reviews for FDK Groceries
(U-Haul Neighborhood Dealer)

63 évaluations

430 A E Patrick St   Frederick, MD 21701

(240) 575-6542

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(240) 575-6542

430 A E Patrick St
Frederick, MD 21701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Nothing to improve. I would suggest going to this location during the daytime due to the neighborhood.

Beverly P. 
Évaluation :
3

Your customer service should be more dedicated, more caring. Also the truck I got todayâ€"after a lot of headache with you CS on the phoneâ€" was not comfortable at all.

SERGE Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sixton K. 
Évaluation :
5

Truck was very dirty inside and clearly needed maintenance as the check engine light was on. FDK Groceries was easy to work with.

Gretchen G. 
Évaluation :
1

Driver side door did not close all the way, to the point where the dashboard registered the door as open for the full trip. Check engine light was on the whole time. The guy at the counter was rude! I want $100 reimbursement for trouble with vehicle and rude interactions between myself and the guy at FDK groceries

Jonathan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gowtham M. 
Évaluation :
3

Dropped off over night and did not speak to anyone

Kaleb K. 
Évaluation :
5

Quick and easy pickup and return. The manager helped me process both pickup and dropoff with no issues experienced. Would recommend this location for your uhaul rental!

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil A. 
Évaluation :
3

It should be Well maintained and rental truck should be checked all the time

Carlo C. 
Évaluation :
1

Would not except the pictures of before and after fuel guage and milage. The manager was very rude and said UHaul would not except picture.

David T. 
Évaluation :
1

Ordered 5 dozen blankets. They only had 4 dozen. And they weren't on the truck. Cashier told us we had to go into the stock room and load them up ourselves. I asked for reimbursement for 1 dozen since I already paid, no luck. This place is a dive and their customer service was terrible.

Aaron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
3

They did fine with what they had to go on. All they had on their system were incorrect numbers so I understood why they wanted to charge me.

ERICADAWN B. 
Évaluation :
3

At drop off location, I had to go back to the truck and take a photo of the mileage and a photo of the gas gauge. The shopkeeper was managing a retail store and couldn't leave it unattended. I understand but found it annoying that I had to do this for him.

Jon P. 
Évaluation :
3

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Kevin C. 
Évaluation :
4

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Kevin C. 
Évaluation :
4

The information I received from Uhaul indicated that I would be able to access the vehicle via my phone. You actually have to go into the grocery store to get the keys to the vehicle. They made it easy to do once we figured that out.

Marc C. 
Évaluation :
3

I do not understand why I was charged for 2 days rental. I picked up the van at 2pm on 12/4 and dropped it off at 6pm on 12/4.

Brian T. 
Évaluation :
2

Not a safe neighborhood. This was not where I ordered my pickup from. It was switched on me. They didn't have all the dollies and pads that I paid for.

Constantine F. 
Évaluation :
4

Not order online and just deal with the store directly.

Michael R. 
Évaluation :
1

I only drove 13 miles and the cashier charge me 103 miles by mistake. I asked for refund. I never got it. I can't call consumer service until Monday. Very stressful.

Dale D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenden S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
1

Worst Experience Ever! I will Never use Uhaul again! The Uhaul representative is a rude, disrespectful and unprofessional crook

VALERIE H. 
Évaluation :
5

The gentleman came out to inspect the truck and he was so polite and after checking just told me to come inside of the seven eleven to pay the extra two miles( however it only should be one mile , apparently that was never update in their system)

ROSA M. 
Évaluation :
1

Mysterious charges

mateen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tory F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina H. 
Évaluation :
4

Store clerk came out while I was using my phone to drop off and verify.

Mark B. 
Évaluation :
2

Good afternoon. I am following up with your customer service department regarding the following concerns experienced with the U-haul 20 foot truck rental: 1. The car tow dolly had to be replaced during the trip because the rear driver's side tail light fell off. It was duct taped by the Frederick pickup location. We were told it would be fine. We were sent initially to a bogus address and then sent to another address to get the tow dolly replacement. We were routed an hour out of our way and had to drive the vehicle being towed. Thank heavens we had an extra driver. 2. Two tires needed to be replaced. We waited over 2 hours (with a 14-month old child) along a busy highway for a service/repair employee to replace both tires. (Please see poor condition of tires in attached photos). 3. The blind spot mirror fell off during the trip. (Huge safety issue) 4. As a result of the combined delays, we missed the window to cancel our hotel in Nebraska and were charged for the room. I am requesting you waive the rental charge or offer a significant rate reduction. Realizing there is always a potential for equipment problems, I believe our issues far exceeded that which one should experience. I would prefer not to dispute the charge on my credit card, contact the Better Business Bureau or provide a negative review. I would prefer to provide a review that reads that while there were problems, U-Haul stood by the customer and made things right. I look forward to hearing from you.

Melinda G. 
Évaluation :
5

No recommendations, great service

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Gentlemen has such a strong accent, when I called about return time on my rental. He told me 8 PM. Then when I showed up to return my rental I could not understand what he was trying to tell me regarding my extra charges. However, a UHaul rep via telephone was able to explain to me what he was trying to tell me. Thanks for your help.

MICHAEL A. 
Évaluation :
1

The truck we had selected on the app (26ft) was not the truck we received (20ft). Owner at the shop made us change the location of our drop off. Owner did not check/walk around the truck with us or give us any directions on what we should be doing on the app. The trucks alignment was super bad! Very unprofessional and disorganized environment. We will not be renting from U-Haul again.

Mallorie W. 
Évaluation :
5

The online rental process was easy however I feel I was overcharged. I rented at 8pm one night and returned at 11 am the next morning. I was charged for two days rental and insurance but did not have the truck for 24 hours. In addition, I tapped off gas tank using 6 gallons during this gas shortage but only drove 25 miles. Very disappointed. Will not recommend UHUAL.

Steve W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Owner as very nice and professional, positive experience and he is open extended hours

Kenyon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
3

They charge me $8,5 for fuel charge, even though I returned the truck with more gas than they originally gave it to me. Is not that the $8,5 is going to brake me, but the principal. I feel cheated and the FACT that I gave them more gas and was charge is not right. I hope no one else is goi g through the same thing.

DENIS C. 
Évaluation :
3

S.O.

JAIME D. 
Évaluation :
1

Charged me for gas when there was the amount specified on the paper in the tank

Deanna C. 
Évaluation :
5

At This Location Is not Uhaul store is a regular store to Drop Off the Keys But Everything Is Fine Only little Things they need To Update...

Erik L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
1

When I made the appointment I was told the cost would be 19,95 plus 1,29 per miles. The gentleman was trying to charge me for gas. I did not receive a bill. He said he could not access Uhaul with his phone. Your system was down. I would never use that location again. Very disappointed with the service. I dont know what is my cost for using the truck.

LEROY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna Z. 
Évaluation :
3

The low tire pressure light was on and doors did not latch well

Daniel B. 
Évaluation :
1

Store opened 45 minutes late . Took clerk forever to get us registered.

Ragan W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teodoro R. 
Évaluation :
2

Did online check in to save time. Got to location and clerk wasn't even logged in or ready even though he knew I was due at 8 to pickup. Stood there while he tried to enter information and I had to tell him 3 times I wasn't renting a truck it is a car dolly. Then he called someone and found out he was trying to enter the wrong information as it is a dolly like I said. Then he didn't even know if he had it on his lot. When I got there it was 8am and when I finally got to hook up to dolly it was 8:35 and when I was able to leave the lot it was 8:45. It put me behind as I thought by doing the online check in it was to save you time. Clerk was nice but didn't oboe what he was doing.

Leon P. 
Évaluation :
1

Apparently a new site, but the proprietor didn't know the difference between a truck and a trailer. Didn't know I had ordered pads, then gave me the wrong number. Was incapable of nor did he provide any assistance with trailer hook up or inspection at time of pick up. I would have done better with a self-service location.

Brett H. 
Évaluation :
1

This was the worst experience I've had with uhaul. I received a dirty truck that had been used for trash, and the cargo area smelled horrible! The vendor showed up 45 minutes AFTER my pick up time and gave me a dirty truck. I was so pissed. That location should not be used as a pick up location any longer! Just a horrible experience all around.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephanie P. 
Évaluation :
1

The clerk at the store knew nothing about how to use the uhaul system. The clerk also had me upload my license 5 times when I had previously uploaded my license the day before. Also knew nothing about the trailer or how to hook it up. Thankfully I've been hauling trailers since I could drive and was able to get the trailer hooked up no problem. Anyone that is renting u hauls should be familiar with both the trucks and the trailers. If it had been anyone that didn't know how to hook a trailer up to a pick up truck, there could have been serious issues.

Nicholas L. 
Évaluation :
1

We were charged for safe move and we had declined it. Attendant would remove it. Also Truck leaked like a sieve. We had to bring numerous blankets for the move which were soaked. Furniture also wet.

Eric C. 
Évaluation :
2

The place has changed names and is not called FDK grocery anymore.

Tim K. 
Évaluation :
3

I didn't interact with anyone at this location as we dropped off after hours.

Heather P. 
Évaluation :
1

This location was unable to process our pickup. They sucked.

Kevin C. 
Non les évaluations ont été soumises pour cet établissement.

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