The folks at Fermco were such lovely people. It was a pleasure renting from them and I'll be sure to come back.
Vincent S.
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good. Heidi was great!
Joseph D.Very pleasant personal thank you
John B.I rented a van for $20/day. I had it for 2 hours and drove 16km. In addition to the $40 total charge, this location is now charging me *$220* (yes, over two hundred dollars) for allegedly having the van for two days at $109 per day. Absolutely outrageous. They charged me this DESPITE me making my case on the app when I returned the van, and they have not responded to my email about this. I now have to dispute this charge through my credit card. This is utter garbage.
Colby B.This was my first time using 24/7 self checkout. While fairly straight forward and easy I felt that it was to long for a person who rents frequently. Something to look into is how can frequent renters be processed faster?
Donald J.Parking space is a problem and entrance to the store is not easily accessible due to all the equipment that's in the way. Staff is super helpful and friendly though
Beatrice W.great company to work with
BOB A.This location is great - they are my go-to Uhaul joint. However, this particular truck needs some service - alignment was way off, driver's door doesn't close properly, check engine light was on, and the gas cap was missing. But - great service, as always - and the vehicle I requested was available for the time I needed. Satisfied.
Nik V.I prefer to use this location. But you need to increase their truck inventory.
Donald J.The trailer that I had reserved was not available. This resulted in a second trip and more money spend on gas. What's the point of a reservation if the item isn't there? I should be compensated for the inconvenience
Gary W.Things were great!!
James B.Great service!
Orin S.very helpful staff at this location
kerry W.just awesome
kaitlyn L.everything went very smoothly
brandon G.This was my best experience with Uhaul. Absolutely outstanding customer service and friendliness. Katelyn was amazing, I highly recommend this location!
Kelly H.Costumer service was amazing!
Jordan H.The trailer we rented was in excellent shape. The dealer made it is easy to rent it and the return was quick and efficient. We enjoyed our experience working with Fresco. The staff were extremely friendly and helpful.
udo N.Great staff!
Gordon R.The trailer had multiple lights out, a crushed fender and wiring dragging on the ground. The trailer had branches and wood chips still in it.
Talon M.Great service and friendly staff.
Gordon R.Excellent
Tyler R.Amazing customer service for all the staff at this location. Really impressed .
Mark L.Great location, super people, and they help make it super easy!!
Scott H.Lovely man even backed it into place for me. Merci
Tannis K.Nothing it was an awesome experience
Tabitha V.Exceptional service. Very friendly and helpful staff.
Ann H.If Uhaul was smart they would take all the units in Vernon and put them here. They have the best hours, best staff, and most central location.
Donald J.Merci.
JULIAN V.Awesome service great people
Jason H.The lady in charge was excellent, very polite and professional, very helpful
Bob D.I asked for furniture pads and did not receive them. Couldn't wait til they opened. Wrecked some furniture
Craig S.These people made my whole experience with U haul a complete nightmare. When I kindly found this pour excuse for a U haul Depo! I arrived to the location with the 26 foot Truck. It was fuelled up, box swept clean and ready to be rented again.The people complained to me about they didn't want the truck dropped off there as they were battling The city. This complaint went on for at least 1/2 hour. Then they tell me I couldn't get my 150 dollar deposit back as they do not have a point of sale machine. Thats a load of BS! nobody can run a rental store and a U haul without using a POS machine.They said that U haul would send me a check for my Deposit. I am still waiting its been 3 full weeks. What awful way to end a moving experience. I feel so ripped off. I would seriously have to think about using or recommending U-Haul after having this experience. I have called and talked to my rental start point and they said they can't help me with my refund. I am so disapointed in this experience. You certainly wouldn't give me your truck with out the money. I regret my experience.. Nobody can even be bothered to contact Me! 250-808-7525 Paul Heppner Contract # 13355106
Paul H.They were so helpful and friendly. They went above and beyond helping me and I would recommend them to anyone
Ashley C.Would be nice to start with a full tank-easier when filling up.
Jodi V.A little more space to drop off trailers, etc. Staff is very accommodating and helpful
Marcel D.Have the vehicle reserved, show up on time. My truck showed up 3 hours late, not a good way to start a long and difficult moving day.
MacLean F.It was a smooth process and the staff was very friendly
Barbara D.Friendly, knowledgeable, good service.
Dawna B.Best experience I have had from U-haul ever, I will be back and Rent through Lacombe U-haul. Doug.
Doug S.They put the moving insurance without asking.
gurleen S.Merci.
JULIAN V.Excellent customer service
Louise L.My experience with U-Haul (Fermco, Vernon location) was a very good one every one I dealt with was knowledgeable and professional. My vehicle was ready when I needed it. A special shout out and thanks to “Rodâ€on my return of the vehicle the office was closed but he was outside side the building and reopened to return the rental. Very happy customer!! Nice work !
John H.The passenger tire went flat as I loaded the trailer. I forgot to mention this when I dropped off the trailer. I put air in the tire and it was fine for the short duration. The tires do look pretty old and worn though. Excellent customer service.
SCOTT C.employees were very helpful, chatting and kind. Moving vans interior was dusty and the cup holder was sticky.
Kathleen J.Include a guy to do all my heavy lifting. ha ha :D
Lisa M.Truck was dusty, cup holders were sticky. But the employees were super friendly and kind.
Kathleen J.Nothing that I can think of. Staff was very friendly and helpful.
darren R.Customer service was awesome.
Greg S.We live in summerland at the time of rental would have like it to be closer pick up
Barry L.Also easy to find.
Jon S.Good service
Irvin M.Brakes where sketchy and not very good and not very fuel efficient could not keep it in the green zone to save my life wasted 1/8 of a tank just starting the thing up.
tyler D.personnel amical
gisela S.everything was fine overall
Derek S.Fantastic, friendly service!
steven T.Super easy! Thanks!
Kate M.Heidi, Mike and Kaitlyn were friendly and so amazing to deal with. Overall a really good experience. Thank you to all of them.
arthur H.The trailer that I booked a month earlier was not there so I had to get a smaller one and leave stuff behind. There were no moving pads either that I ordered. Not happy with uhaul as they only told me one day before pick up that I would not get what I ordered. No time to make other arrangements. Very dissatisfied with uhaul.
Ryan N.All staff were great and very accommodating. Above average knowledge of current world events and ensuing compelling conversation earns 5 stars.
matt L.Nothing. It was the end of the month and I found myself suddenly needing a van to move a purchase my wife had just made. When we arrived at the Uhaul lot it was empty. The gentleman at the count immediately reached out to another location and arranged for us the pick up a van there. The service was convenient, effeminate and friendly. Exactly what I expect, so thank you.
gordon C.