Wash trailer wheels! I rented car hauler for a 250km trip. Constant vibrations coming right into tow vehicle cab the entire distance. I had to wash loaded vehicle on delivery to my home address, so I washed trailer wheels noticing that the grooves where balancing weights are located are full of dried mud. I returned the clean trailer while enjoying a vibration free 100km. One week prior I rented an immaculately clean car dolly from Uhaul Kelowna and had no vibration or issues. This time of year trailers should be cleaned upon arrival.
brian j
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, The staff were very friendly and helpfull.
gordon gNice helpful people
Rodney RVery friendly and helpful staff at Fermco Rental
Donna ANothing,above and beyond
Del BFermco = Awesome!!!
Daniel CRate of kilometres is out ragous. Only had the truck for 24 hours, did some 60 kms, and paid $200 +?. I've paid way less thru Canadian truck rentals. Thanks , but I'll look for other means next time. People working there were very nice, and polite.
stewart bThe Vernon location was excellent and extremely welcoming and very friendly. Truly a pleasure.
sheldon TAMAZING!!!
Daniel CNone….professional and friendly service always…..
Doug M⭐⭐⭐⭐⭐ My drop-off experience with U-Haul at Fermco Rental & Sales Ltd in Vernon, BC was equally impressive. The staff were professional and courteous, making the return process seamless. Despite facing weather-related moving delays on the Coquihalla Hwy, the U-Haul team was very accommodating and granted me a one-day extension without any hassle. Their understanding and support made a significant difference in my moving process and journey. I would definitely choose U-Haul again for any future moves. Thank you for the excellent service!
Michael DGood rental staff, booking was a breeze!
Justin MThe folks at Fermco are AWESOME!!!
Daniel CAWESOME FAMILY BUSINESS
Lars MGreat service great staff
SCOTT MThey are INCREDIBLE!!!
Daniel CGreat experience. Friendly staff. No issues at all!
Michael II love the staff, very friendly. I would have given the location a better mark but it's a bit crowded.
Jeremy TKaitlyn was very friendly and efficient. The process of drop off was very quick.
shelly mVery freindly and helpful
Peter VAlways AMAZING!!!
Daniel CLubricate and grease your equipment on routine. At all U-Haul locations. Should be no excuse as to why the ratchets/tie downs are barely useable due to the lack of a little wd40 and some basic TLC especially at the cost of 180$ to rent the trailer.
Tyler SFacility was small, I asked where I could park so I parked in that area upon my return I had a ticket on my window from the city for parking there. Instructions of what kind of fuel to use were not given. "Had to google it". Instructions were not given to use the U-Haul website to initiate a the returning of the U-Haul.
brandon DVery friendly staff. Super easy to deal with.
Stuart ETruck had debris otherwise all good
Carollyne EExcellent customer service
Blake SThe folk at Fermco are AMAZING!!!
Daniel CGreat service, trailer worked great Had no problem getting in and out of their location. We will rent again from this business.
Della CVery difficult lot to park a trailer.
Lance ACustomer service was excellent, thank you so much
Shari SLot is over crowded but the staff was very helpful
STUART EThe trailer was ready to go at the specified time and the drop off only took a few minutes. Will rent from them again.
Perry BVery little this dealership is excellent
Glenn APersonnel amical
Heather FAll good but the floor of the trailer was pretty dirty, dried up mud on the whole floor
Donald CGreat people and equipment for everything. Thanks
norm lGood customer service.
Tracy WNo issues with location service was excellent I booked my dolly a week in advance with a confirmed reservation at a location in kelowna BC a day before my reservation I was called and told the dolly can only be picked up in vernon BC which was an hour away which caused me a massive headache first off for last minute call I Was forced to drive an hour out of my way there and back which cost me a lot more when I complained to management they simply did nothing for me and said that's the way it is this was a head office out in BC was very unhappy with this
Jawad ADown to earth and fun helpful people. Got me on the road amdist many other demands. Merci
Gary Zalready sent my opinion
CECELIA CGet the wheels balanced on trailer MT-2985-C, or check rims/axles. It vibrated my vehicle the entire time.
Gary PThe truck was parked in by a U-Haul trailer which my wife and I had to move by hand I strained my back doing this Very disappointed that the truck wasn’t in a suitable place for pickup
MARTIN GLady who checked us in was kind and knowledgeable!
Jennifer SPrevious use by a very heavy smoker. The business where we picked up was a mess.
Chris WAll good thanks
david bThis was a self drop off 10:30 pm the app worked great
KENNETH FIt was on a Stat. It was pitch black, there was barely space for the truck which wasn't indicated at all and the key box was open. Thankfully I found the lock for that key box hanging on the fence... Sloppy stuff. Overall for a large company like U-Haul, I found them very poorly organized. Their communication was not good and their service below par. How did they ever get this big???
Tj WVery accommodating. Wonderful crew of people working in site! Merci
Theresa LI had to drive over 400 miles to pick up my 26 foot U-Haul and my trailer at two different locations the day I was moving out of my house and moving 1400 km across Canada, an extremely stressful start to a very busy stressful day. U-Haul completely failed me as a customer, I will never use U-Haul again, they have hardly any trucks or trailers and they are spread all over the province and they don't even know where they are, they tell you that you might have to go and pick up your trailer just outside of town when I actually had a 400 mile round-trip before I even started my day and then my 1400 km drive across Canada, pretty much useless, I would've been as well hiring movers, I will never suggest that anybody uses U-Haul , The logistics of this company are absolutely useless, the way they operate and run their business is pathetic,
GORDON DBring in more 5x8 enclosed trailers with the built in ramp!
Chris STLDR: please improve the app UX!! Because there was no one to talk to I used the app, but it could definitely be improved. It wasn't loading correctly sending me back and making me login countless times. I had to be sent an additional link because the final stage in the process dissappeared. an error message that was supposed to appear didn't (i know this because i had to phone in due to not moving forward on the app). All this made it incredibly frustrating at pick up. The people on the phone were great, but what's the point of an app if you have to phone in anyways.
Catherine GNo personnel on site due to closing hours. Hence my no answer. It was very tight compact area though. Had to park the trailer in front of another trailer because there was nowhere else to put it.
TYLER SExceptionally helpful and professional at the Fermco location in Vernon.
Rick MI asked for and was led to believe that I was getting a van. When I went to pick it up it turned out to be a cube can. Was not told of different mileage charges, etc. I returned the van and mentioned that the cost was higher than anticipated and the clerk told me yes, the charge for kilometers driven was $.89 and it adds up. When I got home I looked at the bill, and saw that I was charged $1,09 a km., not $.89 as the clerk told me when I returned the vehicle.This ended up costing me $31,36 more than it shoulkd have. You can correct this by crediting my Master Card with $31.36. Bottom line is, I am not happy with my rental experience. Juergen (Jerry) Weihmann Vernon, BC 250-675-2945
Jerry W