Only issue was one of the tires on the Uhaul trailer. It needed air before driving it from the Uhaul pick up location & it needed air in that same tire again before we could drive it to complete our move. Otherwise, no other issues. Merci.Darrell V.
Customer Reviews for Fermco Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vernon, BC V1T1T4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/1/2021: Fermé
- 8/8/2021: Fermé
- 8/15/2021: Fermé
- 8/22/2021: Fermé
- 8/29/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MICHAEL S.
Very helpful and attentive staff.Romaine B.
From start to finish it was a excellent service.Thank YouTodd M.
Got a flat tire on my trailer in Moosomin Sask. at 10 pm at night. Put in a repair request on line but it never generated a call to the repair facility . Luckily the repair facility was just a couple hundred meters away and had an on call repairman who fixed my trailer tire but did not know to call for a PO #. Paid out of pocket which is ok as I can afford it, but what about the person who can't? Also got a call from some lady from Uhaul after we were asleep asking if our problem was fixed. She didn't seem to know that we had taken care of getting the tire fixed ourselves. There seems to be a large disconnect between the on line call center and the actual repair facilities. Also, I was told to get my refund to my credit card from the facility where I dropped the trailer off. The gentleman at the drop-off center told me he didn't have the authority to do that thereby sending me on the hunt to find someone who could. These are not life-altering problems but I think some staff need to know Uhauls policies and procedures a little better. You have great products at affordable prices and I will continue to use your products. I just hope someone actually reads this and takes it to heart.Jonathan L.
Le client n'a pas laissé de commentaire.MICHELLE MARIE A.
Le client n'a pas laissé de commentaire.Doug W.
Le client n'a pas laissé de commentaire.Casey B.
Le client n'a pas laissé de commentaire.Roland R.
Le client n'a pas laissé de commentaire.YUMI O.
This particular location is by far the best location in the wide are giving you best customer service.to the point that even if this one is not the closest to my home - I always will choose it over any other. This opinion is based on my 16 years living in the area!CHRIS M.
Le client n'a pas laissé de commentaire.ann H.
Le client n'a pas laissé de commentaire.YUMI O.
Fermco was amazing. Very friendly and helpful.Samantha R.
Le client n'a pas laissé de commentaire.Alex A.
Le client n'a pas laissé de commentaire.EDMOND B.
When I confirmed my reservation I asked for 40 blankets and was told they were ordered. I sent an email severals days before and then early in the morning of the pick up day I received an email stating there would not be any blankets at that location. Not a happy camper at all.anne D.
Have a back up plan procedure if trailer has missing licence plate.JERRY K.
5x9 Utility trailer had a dirty floor when given to me. Had issues with ball coupler releasing off my 2 " ball when dropping off, needed lubrication. Took two grown men to pull it off plus these trailer tongues are so heavy they should all have a crank jack to raise them up when dropping off. Over 50 # and WCB rules states 50 # max for lifting by one person. All your trailers should have tongue lifts for the safety of the customerJim P.
Great customer service @ FermcoSTEVEN P.
Nothing. Staff were very friendly and helpful hooking up trailer and supplying accessories such as a light adapter and hitch with correct size ball. Was on my way quickly. Couldn't have been better. Have used equipment from this location in the past and will continue doing so.Jason W.
Overall, a very good experience and excellent customer service at Fermco! MerciStephanie H.
Le client n'a pas laissé de commentaire.steven G.
Le client n'a pas laissé de commentaire.Dean O.
VERY HELPFUL FRIENDLY STAFFdave W.
A BIG shout out to Kaitlyn! Your kindness and efficiency is over the moon!!LYNN E.
First truck did not work so luckily another truck was thereart V.
Heidi was great to deal with, very kind, helpful and was able/had the equipment to offer me the truck I was originally hoping to rent after uhaul called to say it was unavailable. Location had closed early when I came back to return the truck but I left the keys in the drop slot with paperwork, left a phone message, and was not charged for late return.jason F.
Very friendly and great service. Truck was clean and best truck I've rented from u haul and I have rented many trucks totally happy with my experience.Bruce B.
Professional and informative rental recommendedAlexander M.
Trailer had dirt all over the Rails (auto transport) Staff were pleasant to deal with. very congested locationGeoffrey D.
Nothing wrong with the service at Fermco but that 26 foot U-Haul is in dire need of a front end alignment.Debbie T.
Dolly wasn't so good - didn't end up using it.Ruth O.
Le client n'a pas laissé de commentaire.Chastity N.
Le client n'a pas laissé de commentaire.James H.
All went well for me, thanks.Steve N.
Le client n'a pas laissé de commentaire.James S.
Excellent customer service, friendly and very helpful.scott C.
Excellent customer service!GERALD P.
Was all good - friendly, efficient staff. Great locationGordon L.
Clean the trailer!!!! There was literally what looked like blood pooled at the back and mud spots on the interior. The customer service was very good, and the trailer worked well and was in good shape--it was just not clean.Lindsay B.
The service and personnel could not have been better.Brian G.
Truck was a bit dirty inside but that did not matter. It did the job it was supposed to do. People running the location are very friendly and accommodating. Would recommend this location.Barry M.
Friendly and knowledgeable staff, thank you U-HaulStan F.
Truck was great, friendly people and very accommodating. Will definitely use that location again.Barry M.
Le client n'a pas laissé de commentaire.Marlene C.
This location went over and above to satisfy us. They were just excellent can't say enough about their customer relations.Perry P.
Third time at this location renting. Very very knowledgeable people! Thankskenneth C.
Le client n'a pas laissé de commentaire.Ian R.
Le client n'a pas laissé de commentaire.Rose E.
clean the vehicle prior to pickup, the gas was half full which is very hard to replicateRobert F.
Fast, friendly, great Service as always from Fermco Rentals. Has tons of moving supplies for sale in stock as well. Mercikerrie H.
Great staff very helpful, the location is a little awkward but everything worked out just fine! MerciRobert R.
Staff helpful and very friendly. Got the run around from two locations in Vernon so this branch phoned me and set things up. Great peopleRandy B.
Le client n'a pas laissé de commentaire.cody H.
Le client n'a pas laissé de commentaire.Lori K.
Great people, excellent serviceron G.
Nothing ... Michael was super-helpful and everything went smoothly.jeremy B.
Great experience. Friendly staff.Nadine L.
The experience was all good I can not think of anything that could make it better.Rick G.
Every interaction I've had at this location has been friendly, professional and positiveJoan B.
Le client n'a pas laissé de commentaire.Brett R.
Easy friendly pickup!Mitch G.
Le client n'a pas laissé de commentaire.Paul B.
The doors on the trailer needed to be tightened up. They were very loose.joe W.
Le client n'a pas laissé de commentaire.Dale U.
Le client n'a pas laissé de commentaire.Eron E.
Le client n'a pas laissé de commentaire.Frank K.
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.phil M.
Le client n'a pas laissé de commentaire.Rodney H.
Staff were amazing and efficient for both pick up and drop off,will definitely recommended fermco/u haul Vernon again.joseph S.
It's the best location I know in Okanagan - those people consistently over the years make you feel you dealing with a small local business that takes care of you like you are their family!CHRIS M.
Le client n'a pas laissé de commentaire.Kerry C.
Le client n'a pas laissé de commentaire.lisa R.
I have dealt with this location before, a family run business that appreciates your business and looks after the customer. I recommend them, not a fancy looking place but a good place to do business.Phil G.
Reserved online using truckshare for 8am. Checked in and was told we couldn't pick up our truck until 9 because that's when the office is open? Nowhere to leave vehicle we arrived in to pick up the track and had to park in another businesses parking lot. Truck tire tread was terrible and unsafe to drive on during the winter... which was the case our last move as well. Good winter tires are a must around here!Kieron M.
Everything was fineruth H.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.CHERYL K.
Being able to pull through storage facility would easier for those that don't have backing up trailers. I have a class 1 kicense but the lot is challenging.Robert C.
Great customer interaction. Answered questions, took the time to help load the unit on to my vehicle. Customer service=second to none. MerciLance D.
Good speedy service on pickup and an easy drop off to return it.Ian M.
Le client n'a pas laissé de commentaire.tanya B.
great customer service!Trevor L.
Le client n'a pas laissé de commentaire.jordon W.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Disagree with being told the trailer had bald tires and if they blew and wrecked anything we had to pay for it , yet was knowingly given a trailer with bald tires and told buy insurance it's all goodKyle M.
Great staff, very friendly and helpfulDAVE M.
Le client n'a pas laissé de commentaire.jordon W.
Le client n'a pas laissé de commentaire.isaac H.
New vehicle, excellent ride and experience. Truck seats and cargo compartment needed cleaning. Staff were friendly and well qualified.kenneth C.
Really nice staff.HADRIAN M.
Fermco was great. Uhaul website not so much. Booked and co firmed for 9 am pickup. Couple days later it reconfirmed for 930. Whatever. Pickup with no contact did not work. Kept saying to turn on location on my phone. It was on. Ended up going in to store to complete pickup. The entire point of the contact less is to save time. Ended up taking more time. So forget about using that " feature".Colin N.
Le client n'a pas laissé de commentaire.lyndon W.
friendly customer service. The lady who assisted me was very kind.SHAYLA B.
Top notch service - courteous and knowledgeable. The cargo Van was immaculate and almost brand new. Will return next time we make a move.kelly T.
Le client n'a pas laissé de commentaire.Kevin E.