Customer Reviews for Fermco Rental
(Concessionnaire U-Haul dans le voisinage)

896 évaluations

2810 27th A Ave   Vernon, BC V1T1T4

(250) 545-4370

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(250) 545-4370

2810 27th A Ave
Vernon, BC V1T1T4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The staff was courteous but the place was filthy especially the bathroom. The truck was very dirty in the cab, should have been wiped down. The cost was reasonable and it was easy to pick up and return.

Mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomi R. 
Évaluation :
5

nothing

derek S. 
Évaluation :
5

great easy experience. Need a small trailer for a quick pick up. Staff friendly and efficient.

Andrea G. 
Évaluation :
1

Invoice and charge based on agreed terms.

Brendan John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE I. 
Évaluation :
3

Better lighting in the pickup area. Winter brings dark earlier and with uneven ground, snow and ice it makes it a little difficult to see what you need to see.

Cynthia T. 
Évaluation :
5

The agents at the Vernon location I go above and beyond With the mud slides in bc we returned the truck late by a few days and to be told no additional cost for the day and mileage was amazing.

josee S. 
Évaluation :
5

Drop off/self check out was pretty self explanatory. Mostly pretty easy! Thank you!

Anjuli J. 
Évaluation :
3

Not over chager.

Brian B. 
Évaluation :
3

Great people, very kind. Just not professional. There was half eaten food and dirty masks in our rental. A walk through was not done with us prior to leaving with the rental. The back was dusty and needed to be swept before loading.

emma M. 
Évaluation :
5

Please give staff at this location credit for their friendly and helpful customer service they provided when we rented a truck. Merci

Carolyn G. 
Évaluation :
5

These folks have been the go to rental and uhaul experts in our little town ! Very helpful and knowledgeable staff.

Frank R. 
Évaluation :
5

Was a flawless, enjoyable experience

Dan M. 
Évaluation :
5

Your staff at this location are AWESOME. ABOVE AND BEYOND!!

Renee T. 
Évaluation :
5

The staff went above and beyond in accomdating me! Top notch!

Coleman S. 
Évaluation :
5

Keep up the good work!

Nick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken W. 
Évaluation :
5

This location is run by great folks - would recommend

Daniel M. 
Évaluation :
5

Everything was perfect from equipment to service

chapter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlyn L. 
Évaluation :
5

Very friendly staff

Trevor T. 
Évaluation :
5

Very helpful

Les S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda W. 
Évaluation :
5

Overall the exterior was clean but the inside trailer was a little dirty but they cleaned it right away when they noticed when hooking up. 👍

Paul G. 
Évaluation :
4

Staff was wonderful and pick up and drop off. Would use this location again based on their friendly service. Great people!!

Lyn H. 
Évaluation :
5

The Fermco team are competent, well-organized & friendly. I was unable to complete either my pickup or return with the U-Haul app, which apparently suffered a widespread failure during this time. I think your app is "a work in progress," not nearly as customer-friendly as good franchise operators. Fermco handled my situation capably, & I've now received my completed contract by email.

Colin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

Friendly, prompt, and professional. Easy pickup, easy return.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

I will use again

ILEANA M. 
Évaluation :
2

The whole point of a reservation is to have the requested equipment at the requested location at the requested date and time. I was notified at the last minute that this would not happen. I had to drive 3 hours out of my way, on a day that was time sensitive, to pick up my trailer, putting me significantly behind schedule and aggravating an already busy day. If you didn't have a monopoly I would look elsewhere.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan J. 
Évaluation :
5

Great experience, can't think of anything to improve

stephen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yves G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay U. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
4

STAFF WENT OVER AND ABOVE TO MAKE SURE IT WAS A GREAT EXPERIENCE

kerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRAN H. 
Évaluation :
5

hay these folks did me solid

david J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rozalia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob A. 
Évaluation :
5

All was great and staff were polite and friendly - what more can one say?

Rodney D. 
Évaluation :
4

Equipment was triple booked, but Kaitlyn still made it happen.

rosemary T. 
Évaluation :
5

Specify all the charges that will be applied before the rental begins. e.g. a distance charge.

dennis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

App didn't work. There were used mask and empty pop can in the car.

Wolfgang H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal S. 
Évaluation :
4

Only issue was one of the tires on the Uhaul trailer. It needed air before driving it from the Uhaul pick up location & it needed air in that same tire again before we could drive it to complete our move. Otherwise, no other issues. Merci.

Darrell V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Very helpful and attentive staff.

Romaine B. 
Évaluation :
5

From start to finish it was a excellent service.Thank You

Todd M. 
Évaluation :
5

Got a flat tire on my trailer in Moosomin Sask. at 10 pm at night. Put in a repair request on line but it never generated a call to the repair facility . Luckily the repair facility was just a couple hundred meters away and had an on call repairman who fixed my trailer tire but did not know to call for a PO #. Paid out of pocket which is ok as I can afford it, but what about the person who can't? Also got a call from some lady from Uhaul after we were asleep asking if our problem was fixed. She didn't seem to know that we had taken care of getting the tire fixed ourselves. There seems to be a large disconnect between the on line call center and the actual repair facilities. Also, I was told to get my refund to my credit card from the facility where I dropped the trailer off. The gentleman at the drop-off center told me he didn't have the authority to do that thereby sending me on the hunt to find someone who could. These are not life-altering problems but I think some staff need to know Uhauls policies and procedures a little better. You have great products at affordable prices and I will continue to use your products. I just hope someone actually reads this and takes it to heart.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE MARIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUMI O. 
Évaluation :
5

This particular location is by far the best location in the wide are giving you best customer service.to the point that even if this one is not the closest to my home - I always will choose it over any other. This opinion is based on my 16 years living in the area!

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUMI O. 
Évaluation :
5

Fermco was amazing. Very friendly and helpful.

Samantha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND B. 
Évaluation :
3

When I confirmed my reservation I asked for 40 blankets and was told they were ordered. I sent an email severals days before and then early in the morning of the pick up day I received an email stating there would not be any blankets at that location. Not a happy camper at all.

anne D. 
Évaluation :
5

Have a back up plan procedure if trailer has missing licence plate.

JERRY K. 
Évaluation :
4

5x9 Utility trailer had a dirty floor when given to me. Had issues with ball coupler releasing off my 2 " ball when dropping off, needed lubrication. Took two grown men to pull it off plus these trailer tongues are so heavy they should all have a crank jack to raise them up when dropping off. Over 50 # and WCB rules states 50 # max for lifting by one person. All your trailers should have tongue lifts for the safety of the customer

Jim P. 
Évaluation :
5

Great customer service @ Fermco

STEVEN P. 
Évaluation :
5

Nothing. Staff were very friendly and helpful hooking up trailer and supplying accessories such as a light adapter and hitch with correct size ball. Was on my way quickly. Couldn't have been better. Have used equipment from this location in the past and will continue doing so.

Jason W. 
Évaluation :
5

Overall, a very good experience and excellent customer service at Fermco! Merci

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean O. 
Évaluation :
5

VERY HELPFUL FRIENDLY STAFF

dave W. 
Évaluation :
5

A BIG shout out to Kaitlyn! Your kindness and efficiency is over the moon!!

LYNN E. 
Évaluation :
4

First truck did not work so luckily another truck was there

art V. 
Évaluation :
4

Heidi was great to deal with, very kind, helpful and was able/had the equipment to offer me the truck I was originally hoping to rent after uhaul called to say it was unavailable. Location had closed early when I came back to return the truck but I left the keys in the drop slot with paperwork, left a phone message, and was not charged for late return.

jason F. 
Évaluation :
5

Very friendly and great service. Truck was clean and best truck I've rented from u haul and I have rented many trucks totally happy with my experience.

Bruce B. 
Évaluation :
2

Professional and informative rental recommended

Alexander M. 
Évaluation :
3

Trailer had dirt all over the Rails (auto transport) Staff were pleasant to deal with. very congested location

Geoffrey D. 
Évaluation :
4

Nothing wrong with the service at Fermco but that 26 foot U-Haul is in dire need of a front end alignment.

Debbie T. 
Évaluation :
4

Dolly wasn't so good - didn't end up using it.

Ruth O. 
Évaluation :
5

Rien

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chastity N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

All went well for me, thanks.

Steve N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Excellent customer service, friendly and very helpful.

scott C. 
Évaluation :
5

Excellent customer service!

GERALD P. 
Évaluation :
5

Was all good - friendly, efficient staff. Great location

Gordon L. 
Évaluation :
2

Clean the trailer!!!! There was literally what looked like blood pooled at the back and mud spots on the interior. The customer service was very good, and the trailer worked well and was in good shape--it was just not clean.

Lindsay B. 
Évaluation :
5

The service and personnel could not have been better.

Brian G. 
Évaluation :
5

nothing

Ray C. 
Évaluation :
5

Truck was a bit dirty inside but that did not matter. It did the job it was supposed to do. People running the location are very friendly and accommodating. Would recommend this location.

Barry M. 
Non les évaluations ont été soumises pour cet établissement.

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