Customer Reviews for Fifth Avenue Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

Great Service!

Évaluation :

4

Experience good.

Évaluation :

1

Worst experience I had with u-haul , from the start I notice the truck not driving well and 3 times the truck stop and won't start back up because of that I waste a day .

Évaluation :

5

Manager Jim at this location is always professional and courteous going the extra mile to ensure customer satisfaction thank you as I will be doing business in the near future. Mr Hammonds

Évaluation :

1

The old guy working here was a total dick

Évaluation :

1

When we arrived the person in charged of receiving the trailer was very rude and started to yell at my sister. At that moment I approached him and told him to calm down, that we were here to drop off a trailer. He unhooked the trailer push it out of the way into a trailer parking spot but let it drop on to the ground as if he didn't care for the equipment. I then said to him be careful because there was no damage and his carelessness can cause damage. I was not going to pay for damages I didn't cause. He then walk away without saying a word.

Évaluation :

5

Those trailers are very easy to handle and strong. The personnel professional.

Évaluation :

5

They are all very professional and brilliant in this particular office. Answered all my questions and concerns. They are the best office compare to the other place I went at Long Island Avenue. Generally they are 100 % on point with their customers because I observe them. They are really good people who care so much for their customers, I went there twice . I will definitely recommend my friends and family.

Évaluation :

1

No person at location at 9:00, phone number on door was not working, told to go to second location ( address was a residential house) lost 1 hour of time ( cost $50 for two workers) being paid . Was told my credit card didn't have to be with driver on arrival. Driver had to then supply his credit card. I called the main number to discuss all this with management, was told someone would call me( nobody ever did). Please call 516 503 9010 Howard

Évaluation :

5

Yes the guys at the desk were knowledgeable and friendly

Évaluation :

5

Very satisfied

Évaluation :

5

Great experience, nice people and good truck.

Évaluation :

5

Very nice and attentive personnel. They really try to cater for the customers.

Évaluation :

2

Upon driving to drop off my rental truck to the drop off location I saw the gate closing. I stopped in front of the gate and waited, then the gate opened again. I then proceeded to enter and tried to park the truck where the rest of the other uhaul trucks were parked, when suddenly an old men started screaming at me "yo! What do you think you are doing!?". Then he approached the passenger door and attempted to open it; it was locked. I unlocked the door and he proceeded to repeat the same question in a very nasty, umpolite, impertinent, and aggressive manner. I answered him, I'm returning my truck. With the same attitude he said "you are not supposed to en enter just because the gate is open", to which I replied, if the gate closed in front of me, and then it openes, providing there are no signs to park the trucks outside, the only logical thing to do is to go ahead and drive pass the gate in the direction where the rest of the uhaul trucks are parked. He then repeated the same question to which I proceeded to ignore realizing there was no point in arguing. I walked to the office. When I was about to enter I heard "Hey what did you do to this truck?!?! the bumper is busted " (same nasty attitude). I answered, the bumper was busted when I rented it (I had proof of that). I went inside the office, the gentleman behind the counter asked me what do I need. I told him I'm dropping off a truck and I also commented that the guy he has working outside has an attitude. He seemed to be annoyed by my comment and ignored it. I will NOT recommend this place to any one. Poor customer service. The type that makes you not want to work with uhaul anymore.

Évaluation :

5

Great service and tips particularly in staying off parkways in the van to avoid getting a ticket. I recommend this location.

Évaluation :

5

Very friendly and efficient

Évaluation :

2

The person at the counter was very nice and helpful. The issue was when I got to my house and opened the back of the truck it smelled so bad I had to wear a mask when working back there. Smelled like cat throw up and piss. It also travelled onto my stuff the smell and made the overall experience terrible. Also I had flush a roach down my toilet as he was in the truck and he hopped onto one of my dressers.

Évaluation :

1

One of the gentlemen that helped me was very rude the younger gentleman was very nice

Évaluation :

5

I don't see where you need to improve. The service was excellent the Proprietor was very patient and kind and helpful

Évaluation :

5

More training needed at Other locations I was given the wrong info. This location was excellent

Évaluation :

1

Muy buena atención

Évaluation :

1

these people came and towed the trailer away from my building saying that it was abandoned and it wasn't and no phone call had me panicked thinking someone stole it!!! horrible service! I will never rent again from this place!!!!!! and the nerve to charge me $32 for a tow fee

Évaluation :

5

Gentle men treated us with respect

Évaluation :

3

Communicate better that the truck that's was supposed to be rented is not available and a larger one is being substituted along with the change in cost. The truck itself was also not a good driving experience. Suspension need work, the steering wheel would shake love every bump, manual roll down windows, no ability to plug in charge cord for cell phone. Also that you cannot rent the truck for 24 hours and have to take it for 48. The web site does not display that info when looking at renting doubling the cost of what you expect to pay. Very disappointed for the expensive cost for the rental. I will not be using your company again after this experience.

Évaluation :

3

the uhaul leaked rain all in the front seat, we had to tape up the leaks to avoid getting soaked.

Évaluation :

5

Friendly and efficient

Évaluation :

5

All good thank I’m appreciate how easy you guys make happen the things Same thing when I returned the truck no buddy was there and I did in the app and all good 👍 than U-Haul 🙌

Évaluation :

5

The staff treated us in a very professional manner. It was a pleasure dealing with them. We have used them for other rentals and will use them in the future.

Évaluation :

5

Nice

Évaluation :

1

This is was the worst experience of my life. I hadn't rented a trailer before and I was very exited but ended up frustrated. First of all, the person who answers the phone has no social skills. He was rude, uninterested, and while I was explaining what was needed he was telling me to rush and tell him quickly. Then the guy who gave me the uhaul car carrier was poorly dressed and more rude than the one on the phone. They're not willing to explain the details and treat the customer in a condescending manner. In addition, the lot is crowded and there's not. Enough space to turn or move the truck. I will never return nor will I recommended this place to anyone. Customers are treated like second class citizens.

Évaluation :

5

Uhaul truck rental is the best

Évaluation :

5

Excellent

Évaluation :

5

Everything was the best it could be. The truck ran great, people there are extra helpful and I would recommend them too anyone.

Évaluation :

4

Easy quick pickup and drop off.friendly staff and helped my choose the right size truck.

Évaluation :

1

Train the Clerck The Guy is really rude I was allow to ask questions He qualified my questions stupid

Évaluation :

5

Shannon at the Long Island scheduling office was a huge help in getting the trailer for me exactly when I needed it. Her customer service was amazing and went well beyond expectation!! Thank you very much, it made my move extremely easy.

Évaluation :

5

Very usefull

Évaluation :

5

Manager was very professional & made the process easy. Will use again.

Évaluation :

5

Managers customer service is beyond expectations. Was very timely knowledgeable. This location is top for in and out rentals with no hidden fees .

Évaluation :

4

Make sure the trucks are on full tanks upon every rental. Makes no sense why it's at half a tank

Évaluation :

5

Nothing at this time you're doing a great job thank you

Évaluation :

5

Great customer service...... Which in my opinion, is rare now a days.

Évaluation :

5

Very helpful checkout, I will be a repeat customer.

Évaluation :

5

However I originally used the mobile app to pick up a van at the stop and fuel location on sunrise highway where the utmost unprofessional and disrespectful hateful attendant was unwilling to assist me stating that the boss was not there and he didn't know where the keys for the van was located. This gas station is obviously not about customer service which is what Uhaul is all about I wouldn't recommend anyone to ever rent from this location again. The attendant has this "I hate America attitude and look on his face for which he should go back to where he came from " .?after walking 2 miles to pick up the van which was not available I then decided to call customer service which was a wild goose transfer to transfer case for at least 45 minutes no one could help me with the mobile app reservation and finally went to the storage facility on fifth Avenue bayshore where I got The Best professional service and No Hassel smooth Transfer .My Time was wasted and I should immediately be refunded my reservation fee for this experience from stop and fuel idiots!