Customer Reviews for Fill N Chill Station
(U-Haul Neighborhood Dealer)

Rating:

2.0

The Uhal was great eventually however the Wichita Fall location at some gas station was terrible. They tried to put us in a damage and low tire light van. Poor communication. They finally gave us one of three vans that were available.

Rating:

2.0

The gentleman who handled our service was perfectly fine, but the battery in our 15’ truck hadn’t been serviced since 2022 and between that and potential misuse from another customer we got an hour of use out of the truck before the battery was dead. (Keys removed, everything off) Which means the auto lights killed in in 45m of us moving, derailing our move-out by 2.5-3 hours. We returned the truck a day early because we couldn’t trust the equipment

Rating:

5.0

Everything it’s great

Rating:

3.0

Have the Uhaul distributer actually use mobile pick up instead of them questioning everything even when you provide pictures of drop off and odometer pictures.

Rating:

5.0

Continue to build on your good personal relationship with customers

Rating:

5.0

Their customer service was great! Super friendly, patient and helpful!

Rating:

1.0

I do not like how the process is conducted at this location. I had to speak to the owner using his employees cell phone because they are not allowed to process the transactions, only he can, and he does it remotely.

Rating:

5.0

They were great to deal with

Rating:

1.0

The driver side mirror was broken and held together with masking tape. The brakes were worn real bad.

Rating:

3.0

The gentleman was nice and helpful.

Rating:

3.0

You could not tell the location was uhaul. The owners are from India and had very heavy accents which made it hard to understand them. They were very nice just a little difficult to understand. The location is so small I don’t see how they could ever have more than 2 or 3 rentals.