Évaluations des clients Findley Lake U Store Em LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Findley Lake U Store Em LLC

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Marlena F. le

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Very helpful on my last minute reservation. Rented here before with same great experience. Will rent from this location again. Thank you Jeff.

Larry J. le

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Le client n'a pas laissé de commentaire.

Anne K. le

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The owner, Jeff, was super helpful and friendly. I would drive extra miles to get my U-Haul from this location.

Robert K. le

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A very friendly person who although he was busy took the time to make sure I was aware of all the important things involving the truck.

Brittney S. le

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Le client n'a pas laissé de commentaire.

Stephanie D. le

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Nothing, really. Everything was ready and we even picked it up early! Really good experience!

peter H. le

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Le client n'a pas laissé de commentaire.

Ronald K. le

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The computer software part of the process was a little slow. Took a little while to get the required paperwork.

Jane P. le

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Drop off was quick and easy!! The mobile app worked great and the staff were available to assist.

JOSEPH C. le

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Be honest. We were quoted $350 for a trailer for 7 days. Returned in 5 days & were charged $907!!! Now guy said trailer rental was $775 with additional fees. Lights didn’t work & tires were worn.

Ruthie W. le

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The service we got there was fantastic he did everything to meet our commitments perfect thank you for having this great location in Findley Lake

William H. le

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Le client n'a pas laissé de commentaire.

Cory S. le

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Le client n'a pas laissé de commentaire.

Kenneth D. le

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Le client n'a pas laissé de commentaire.

Jordon H. le

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I had an awesome experience picking up my rental. The system was down so the owner had to call the Uhaul dispatch to complete the transaction/rental, but he was incredibly pleasant and easy to work with! Would definitely recommend and rate 10/10!

Timothy L. le

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Le client n'a pas laissé de commentaire.

ron R. le

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Jeff was great, he went out of his way to accommodate me.. He called twice when I picked my cargo trailer to straighten out my charges to my C.C. I will recommend his U haul facility to friends & work colleagues.

Lawrence I. le

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We unexpectedly needed a trailer to return home from vacation. This U-Haul location was very helpful in getting us what we needed. The individual that helped was very friendly and had my husband on his way with a trailer in a very short time.

Charles K. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Give them their receipts upon completion of use. I was told I would receive an email with my completed price, which I have never gotten. My fiance hasn't gotten hers either. The manager didn't seem to have knowledge of the procedures.

Cala G. le

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I pre-paid online in order to make the pick up quick and easy, and it still took 45 minutes to get the keys, as the gentleman re-entered all the information I'd already done. He even tried to run my credit card again, even though he had my receipt (though I checked later and was not charged twice). Then he had to clean the front of the truck and mark any dents/dings on the truck itself. At the end of a very long day, those 45 minutes were just enough for me to miss making it to the drop off location before closing time, which included the only gas station for miles, so the night was spent driving all over looking for gas, just to turn around and go back to the drop off location. If there is a next time, I hope the pre-pay is actually worth it.

Grant S. le

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We had no problem with the local retailer, who was apologetic and helpful with our extremely frustrating experience renting this u-haul trailer. Upon arrival it took 2 hours before we could leave with our trailer because of a problem with the corporate computer system not allowing our contract to be processed. The local Findley Lake retailer spent the entire time on the phone and on computers trying to work this out. It is so sad that the local retailer is not allowed to just do paper work rather than depend on the problematic computer system and get his renter on the road. This was a huge inconvenience to our family who was awaiting our arrival to help move furniture. We were also told that we would be charged for 2 rental days - pick up on Friday and drop off on Sunday. It was discussed that, although this particular rental place is closed on Sunday we could drop the trailer anytime Sunday afternoon and we would be charged for the 2 day period. When we finally left on Friday, after the computer problems, it was about noon. Our return on Sunday was approximately 4-4:30 pm. Although this was a few hours more than a 48 hours period we had been told that this was okay and we would still be charged for the 2 rental day period. I believe that should be credited at least the one day extra rental day that we were charged. However, I also believe that U-Haul should consider even a greater refund for the extreme inconvenience. Again, this had NOTHING to do with the local retailer, who was wonderful, but with the corporate offices. This was our first experience with U-Haul and could have been much better.

Jacqueline P. le

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Le client n'a pas laissé de commentaire.

Darlene D. le

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Really close very convenient

Amy E. le

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Used drop box for keys. Location was convient and easy to find.

John T. le

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They charged my account twice plus I have a receipt of what the bill should've been which was 93.00 and I was charged 109.00 twice so refund my money and charge me the 93.00 that I gave a receipt saved from an email

TONY K. le

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This was the guys first rental and he did well. I did have to wait for him to change a battery for someone before helping us and was unsure where to go but once he arrived he was a pleasant fellow to deal with. I was his FIRST customer, YAY! But the uhaul experience before him was awful. I had a reservation scheduled and contacted uhaul to change the date due to the weather (I had to plow aka work) and they said it was done. So I show up to the rental location and they didn't have me. The rental place cancelled my reservation (didn't call me so I had no idea - I assumed it was fine bc uhaul cust svce told me they changed the pickup date). Instead of blowing up I called uhaul and the lady on the phone bent over backward to help me find someplace that was open (being this was new years eve). Only problem was my rate doubled from the original booking and IU had to travel 40 miles beyond my original p/u location. But getting the truck was nice. just notify people before you 'cancel' their reservation so they know not to show up.

le

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Le client n'a pas laissé de commentaire.